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Reviews of Leonardo Hotel Mannheim City Center

Leonardo Hotel Mannheim City Center
N6, 3, Mannheim, BW

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 538 reviews" "
Rating 8 - Good. 254 out of 538 reviews" "
Rating 6 - Okay. 100 out of 538 reviews" "
Rating 4 - Poor. 29 out of 538 reviews" "
Rating 2 - Terrible. 17 out of 538 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dinu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Leonardo Hotel Mannheim City Center Team on 7 Feb 2024
Dear Dinu,Thank you very much for this great rating!We are looking forward to welcoming you in Mannheim again soon.Kind Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent experience from the moment we entered the hotel, given a room on arrival. Also on departure was allowed to leave luggage at reception until a time that suited. Room clean, had a fridge which was great. Will definitely return
Stayed 3 nights in Dec 2023
Response from Front Office on 14 Dec 2023
Dear Michael,What a delightful review to read. It brings us immense joy to hear that you had an excellent experience during your stay at Leonardo Hotel Mannheim City Center. We eagerly await your return and promise to strive for your continued satisfaction on your future visits.Best regardsYour Leonardo Hotel Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying at the Leonardo, for both business and pleasure for some years and highly recommend it. Rooms are a good size and bathrooms recently refurbished, breakfast is excellent and station and key areas within walking distance. Thank you Leonardo, see you again soon.
Stayed 3 nights in Dec 2023
Response from Leonardo Hotel Mannheim City Center Team on 8 Dec 2023
Dear David,It's always a pleasure to hear from our loyal patrons like you. Your kind words regarding our spacious rooms, recently refurbished bathrooms, and excellent breakfast are truly heartening.It's wonderful to know that our strategic location, within walking distance of key areas and the station, adds value to your stays, whether they be for business or leisure.We are already looking forward to welcoming you back to the Leonardo Hotel Mannheim City Center. Until then, safe travels!Best Regards.Your Leonardo Hotel Team

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Leonardo would have gotten 5 stars except it was like an oven in our room. The property has an issue with the air conditioning. Thank God the large windows opened to allow (fortunately) cool air while we were there. Gabriella at the front desk was exceptionally nice and accommodating.
Stayed 2 nights in Aug 2023
Response from Leonardo Hotel Mannheim City Center Team on 13 Oct 2023
Dear Jeff,Thank you very much for this great rating!We are looking forward to welcoming you in Mannheim again soon.Kind RegardsYour Leonardo Hotel Mannheim City Center Team

2/10 Terrible

faye

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location, didn’t realize this hotel is a 3 star hotel, doom was not really clean, found the last guests bike gloves in the corner of the room, dust on the tables, just wasn’t clean, I wouldn’t stay here again, I think I should have booked the other Leonardo hotel in the area we stayed called the Royal Leonardo
Stayed 2 nights in Aug 2023
Response from Front Office on 13 Aug 2023
Dear Faye,thank you for the feedback about your stay in our hotel.We are very sorry for any inconvinience caused. We would be very happy to welcome you again soon.Best regardsYour Leonardo Hotel Team

10/10 Excellent

faye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations
Stayed 2 nights in Aug 2023
Response from Leonardo Mannheim Hotel City Center on 8 Aug 2023
Thank you very much for taking the time to rate your stay with us we hope to see you again soon.Best regards Your Leonardo Hotel team

4/10 Poor

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We SOLEY booked this hotel because of the pool and sauna especially because we brought our kids for 11 days in Mannheim. Come to find they are both closed indefinitely. We didn’t have to pack our kids floaties and goggles all the way from USA. Also it looks like the “rooftop terrace” is closed too. “Quadruple suite” does not look like the pictures at all. The hotel was shocked that we knew about the pool. They said it isn’t advertised… it’s on every website with pictures and everything. Their website said closed until July 7th…. Not true!!!
Stayed 1 night in Jul 2023
Response from C.E on 29 Jul 2023
Dear Guest,Thank you for taking the time to share your impressions of your time with us, we are sorry that we were not able to convince you 100% and that you were not informed in good time that our wellness area is closed. we would be very happy about a second chance and hope to welcome you again.Best regardsYour leonardo hotel team

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quirky but comfortable hotel in the centre of town, with easy parking on-site.
Response from C.E on 29 Jul 2023
Dear Ron, Thank you very much for taking the time to rate your stay with us.Hope to see you soon again.Best regardsYour Leonardo Hotel Team

8/10 Good

Brandon

Stayed 1 night in Jun 2023
Response from C.E on 29 Jul 2023
Dear Brandon, Thank you for rating your stay with us. Hope to welcoming you soon again.Best regards Your Leonardo Hotel Team

2/10 Terrible

Kitt Voon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
3 nights stay. First night checked in, aircon wasn’t working, it was summer. Told reception about it but reception said no one on duty to fix and no available rooms to change. So I slept without aircon in the summer. It was suffocating. Managed to change room the next day. Aircon was working in the new room, but while I was on the bed, a mouse ran out from under the bed and hid behind the TV console. Told the reception and they say no room, and even say mouse will follow me even if I change room. I know right =.=. They did ask someone to come find the mouse but it was hidden behind the TV console. No room the change so I had to accept the fact that Jerry the mouse will be my roommate for the next 2 night. The morning I wanted to check out, I realized my socks by the door were gone. Jerry tried to steal my socks which I then later found by the TV console. So yea. Don’t stay in this hotel.
Response from Front Office on 17 Jul 2023
Dear guest,thank you for taking the time share your experience with us.We are very sorry for the inconvenience we have caused. We are trying to do our best, to get better each time.We are looking forward to welcoming you again soon.Best regardsYour Leonardo Hotel Team

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness
Great location, staff could be a little more helpful.
Stayed 3 nights in Jun 2023
Response from C.E on 1 Jul 2023
Dear Matthew, Thanks for rating your stay with us, we hope to see you again soon.Best regards Your leonardo Hotel Team

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
I had to go to the front desk 3 times because my hotel room key did not work and the staff did not bother to go with me. They eventually gave me a new room
Stayed 1 night in May 2023
Response from Leonardo Mannheim Hotel City Center on 31 May 2023
Dear Jose, Thank you for taking the time to review your stay with us, we are pleased to announce that further renovations are in the works and we hope to welcome you back in the near future. Kind regards, Your Leonardo Hotel Team Kind regards, Your Leonardo Hotel Team

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a 'superior' room - with a bath. Turns out they don't have any. So we were moved to the other Leonardo that does - near the water tower. That hotel was generally a bit tired and in need of refurb, certainly not a 'superior' room - but it did have a bath!

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Room comfort
Air conditioning is terrible. We were not there at an extremely hot time. 80 degrees. For our second night we were moved to another room. It was cooler but I think that is only because it was down four floors from our first room. A mouse ran through the lobby bar when we were getting our room changed. The desk employees were wonderful. Parking on site was appreciated. Cleanliness was quite good.
Stayed 2 nights in Aug 2022

8/10 Good

Vincent

Stayed 3 nights in Jun 2022

10/10 Excellent

Julie

Stayed 1 night in Aug 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be going back for sure. Great pool.
Only ding was that the parking, while being onsite and connected to the hotel via an elevator, it is not owned by the hotel so you can't pay at the hotel. Had to hunt down the payment machine, pay for the hours used, then use the ticket to get out. So no daily rate, it's based on usage. Also very tight passages in the garage. Hotel is older but well maintained, things were clean. And the staff was very friendly. The front desk folks spoke English. The room was nice and roomy. Bathroom clean but just a shower. Bed was comfortable. Not much of a view. Just apartment buildings but it is in the city center so very convenient to restaurants. The breakfast buffet was great. Lots of sliced meats including salmon, cheeses, fresh fruits, cereals, there were hot foods - scrambled and hard boiled eggs, bacon, sausage, little meatballs, and of course bread and various rolls. For me the pink grapefruit juice was a rarity for most I've been to in Europe. When the weather was nice one can eat out on the deck where they have several umbrellas and tables. I booked this hotel specifically for the indoor pool. I had feared that might be closed because of COVID but they had it open with no more than 4 people allowed in at a time. Had to make a reservation for a time slot but it was worth it. Only about 4 feet deep but a large size pool you can swim in. There is also a dry sauna and a small exercise room with a couple treadmills and other machines. You can get towels from the front desk.
Stayed 6 nights in Jul 2021

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo Hotel Mannheim
The staff are very helpful, professional and very polite, the rooms are clean and maintained to a good standard and more importantly comfortable beds. The bar also serves food and had a good choice of food on the menu at a very reasonable price. I would have no problem booking this hotel again for business or pleasure.
Stayed 6 nights in Jan 2020
Response from Your Leonardo Hotel Mannheim City Center Team on 25 Feb 2020
Dear Sean, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo Hotel Mannheim City Center
This hotel is in a great location in the centre of Mannheim with public transport and train station all within walking distance. The staff are very helpful, professional and very polite, the rooms are clean and maintained to a good standard and more importantly comfortable beds. The bar also serves food and had a good choice of food on the menu at a very reasonable price. I would have no problem booking this hotel again for business or pleasure.
Stayed 4 nights in Feb 2020
Response from Your Leonardo Hotel Mannheim City Center Team on 25 Feb 2020
Dear Glenn, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Your Leonardo Hotel Mannheim City Center Team on 3 Feb 2020
Dear Guest, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Central location & staff great Would definitely go back
Stayed 2 nights in Jan 2020
Response from Your Leonardo Hotel Mannheim City Center Team on 3 Feb 2020
Dear Guest, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and cleanliness. Only drawback the elevator was very slow and the escalator was closed at the same time.
Stayed 1 night in Nov 2019
Response from Your Leonardo Hotel Team on 31 Dec 2019
Dear Guest, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Your Leonardo Hotel Team on 31 Dec 2019
Dear Caroline, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards

8/10 Good

LEE LiNG

Business traveller
Liked: Staff & service
Anonymous
Good stay and it’s for my very short business stay only.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location and staff. Easy access to the train and market center.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Leonardo Hotel Mannheim City Center Team on 13 Oct 2019
Dear Guest, Thank you very much for this great rating! We are looking forward to welcoming you in Mannheim again soon. Kind Regards Your Leonardo Hotel Mannheim City Center Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
That it is centrally Located to everything and my family enjoyed our stayed...
Stayed 8 nights in Jul 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
F1 Awesome Accom.
My Son and I Stayed at your wonderful hotel for 3 nights while attending the GP F1 event in Hockenheim. You hotel was excellent in every way for us. If we had separate beds we may have slept more thoroughly throughout the night but, we both managed plenty of Z's and really enjoyed the event. The pool and spa was great for our needs and never seemed too crowded. It was clean and functionally excellent.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
It is not about property it is about Expedia service. You have done hotel reservation and when I arrived there was no reservation and ...
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Had expected a bit more
Needed to change the room as the sink was leaking so badly that it was flooding the bathroom whenever the tab was running for just a couple of seconds. Not sure how this went unnoticed when the room was being cleaned followed the previous guest? The room that I then received thankfully also had a second bath towel. Try and get a room away from the main road as there was lots of unpleasant noise (people & cars) coming in from outside throughout a good part of the night. In summary, I'd expected a bit more to be honest.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Leonardo Hotel Mannheim City Center Team on 7 May 2019
Dear Gueat, thank you very much for taking the time to share your feedback with us! We are looking forward to welcoming you in Mannheim again soon. Best Regards

10/10 Excellent

Wissam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
good
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in centre of Mannheim. Large room and bathroom.
Stayed 1 night in Feb 2019

8/10 Good

Darko

Liked: Cleanliness, staff & service, room comfort
Old but still Ok
Stayed 12 nights in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mannheim for a day
Clean hotel very comfortable good breakfast
Stayed 1 night in Feb 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Good value.
Good location, near transportation and tourist areas. Good value. Hotel was clean and the staff were nice. Spoke excellent English. I would stay there again.
Stayed 4 nights in Jan 2019
Response from T.Schreiber on 21 Jan 2019
Dear Douglas, thank you for your feedback and time. We are looking forward to welcome you again. Best regards

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of town
Stay was overall good. The location of the hotel is right outside the wasserturm area and among major brad shops which is major plus
Stayed 2 nights in Dec 2018
Response from T.Schreiber on 21 Jan 2019
Dear Pankaj, thank you for your feedback and time. We are looking forward to welcome you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a beautiful city and also a lovely hoteli really enjoyed my self
Stayed 5 nights in Oct 2018
Response from T. Schreiber on 6 Nov 2018
Dear Guest, thank you for your great feedback and time. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
I had a great stay at Leonardo there isn’t anything that I would change
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from T. Schreiber on 25 Jun 2018
Dear guest, thank you for your feedback and your time. We are looking forward to welcome you again in our hotel. Best regards, your Leonardo Hotel Mannheim City Center

6/10 Okay

Ashishkumar

Liked: Staff & service
Stayed 1 night in May 2018
Response from T. Schreiber on 25 Jun 2018
Dear guest, thank you for your feedback and your time. We are looking forward to welcome you again in our hotel. Best regards, your Leonardo Hotel Mannheim City Center

8/10 Good

Bjorn

Liked: Cleanliness, staff & service, room comfort
Good stay, got the pass to use local fitness studio which was excellent. Food and service in restaurant pretty good.
Stayed 5 nights in Mar 2018
Response from T.Schreiber on 2 Apr 2018
Dear Bjorn, thank you for your feedback. We are looking forward to welcome you again. Best regards, Leonardo Hotel Mannheim City Center

8/10 Good

Kendeas

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2018
Response from T.Schreiber on 11 Apr 2018
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Aufenthalt. Ihr Leonardo Hotel Mannheim City Center

6/10 Okay

Great traveller, London

Liked: Room comfort
Great hotel and receptions but poor room services
I stayed in this hotel for 3 nights and would have given a 5 stars rating if it weren't for the following: Room service knocked on my door and ignored my shouted response and still came in my room within seconds. I had to hide behind the door as I just came out of the shower and was naked. Surely room service should not just barged into someone's room? Even worse I did have a Do not Disturb card displayed on the door handle and I suspect this was taken away by them which was not replaced. I told the lady to return at midday but was ignored as she returned half an hour earlier. The same happened the next day and with no Do not Disturb card being replaced it so it was free for all to come in when they want! The other issue was the pool, gym and sauna was closed because it was vandalised all at once according to reception which I find hard to believe. How do you vandalise a sauna? Perhaps a rowdy group did this but I was told it was a teenage boy! I also asked room service for tea to be replaced and the milk and the young girl told me she didn't have any! This was never replaced throughout my stay. Perhaps it's the hotel policy that they should not be replaced to save on costs? I had to get them from reception in the end. Apart from these issues I was very satisfied with the reception services in particular with Steve. The breakfast was very good apart from the soggy burnt bacon. There is a good variety of items but no fried eggs or omelettes, only scramble eggs. The restaur
Stayed 3 nights in Jan 2018
Response from Sejida Z. on 26 Feb 2018
Dear Guest, thank you for your feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2017
Response from S. Zekotic on 19 Jan 2018
Dear Guest, thank you for your feedback. Best regards, your Leonardo Hotel Mannheim City Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was spacious and the bar\bistro well-priced. Our bar manager was friendly and funny and really made our stay memorable.
Stayed 5 nights in Aug 2017
Response from Sejida on 27 Oct 2017
Dear Guest, thank you for your feedback. We are looking forward to welcome you again in our Hotel. Best regards, your Leonardo hotel Mannheim City Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for my business trip
Probably about 10 minutes walk from the station, right on the edge of the city shopping district with plenty of restaurants close by
Stayed 2 nights in Sep 2017
Response from Sejida Z. on 15 Sept 2017
Dear Guest, thank you for our feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center