"Good: room, staff, food, location, drinks, spa massage/facial treatments, ping pong
Not good: no plug for the bath so couldn't use it (sink one did not fit),
Spa area was awful - the only thing that worked was the steam room, it was the main reason i booked. The sauna was too cold, the ice machine was broken, the indoor whirlpool couldn't be heated up,
Outdoor whirlpool only worked on my first day and did not work again and i reported it twice - again a major reason i booked the hotel. There was another whirlpool but only available to certain black band guests - but given you couldn't sort the common area one you could have offered this to everyone.
Lack of snacks between meals
Terrible smell coming from sink
Pool freezing
Wifi poor
Some drinks machines in restaurant broken
Gym very basic
Lights on tables in restaurant were not charged up
"