Outdoor pool

Reviews of citizenM Miami Brickell

4 out of 5
citizenM Miami Brickell
11 SE 10th Street, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 954 reviews" "
Rating 8 - Good. 182 out of 954 reviews" "
Rating 6 - Okay. 59 out of 954 reviews" "
Rating 4 - Poor. 31 out of 954 reviews" "
Rating 2 - Terrible. 30 out of 954 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Bhavita

Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact that you can walk to everything
Stayed 3 nights in Jan 2024

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2024

10/10 Excellent

Kareem Naaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really the best hotel. The rooftop is amazing and the staff are very friendly
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small. The bed is very hard and uncomfortable. The bed is also butted up to the window. Excellent location.
Stayed 2 nights in Feb 2024

6/10 Okay

Alejandra Carolina Guillen

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Had a great time in Brickell, unfortunately there were a couple things that didn't make our stay as enjoyable. Our mini fridge didn't work the entire 4 days we were there. We called twice on the first day and no one came to check on it so we ended up going downstairs to get an ice bucket daily. The shower was also leaking every time we used it, we had to use multiple towels from the cleaners for the floor to clean up, not sure if the sealing was done incorrectly. Though we did enjoy our time there, those small changes could have helped. We were there for vacation and didn't want to call them daily so we dealt with it. The staff and the location were amazing. Lots of good food around and the bar there was awesome, great breakfast as well.
Stayed 4 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff !
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Irene, homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Parking it’s worst
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and clean. Loved the interior design in the room. Right next to the mall and shops in Brickell.
Stayed 2 nights in Apr 2024

8/10 Good

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Zeynep

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a business trip alone and the room is really fit for one person. It is small and very cozy. The hotel is very modern. I felt safe and service was good. The only issue I had was the sink and the shower were clogged and the water moved down very slowly.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey citizen Zeynep,Thanks for the review! We're glad you enjoyed your solo business trip at citizenM. Our rooms are designed to be comfy and functional for one person, offering a cozy and modern space to relax after a busy day.We appreciate you feeling safe and that the service was good – that's important to us!Oh no, about the clogged sink and shower – that's definitely not ideal. We sincerely apologize for the inconvenience it caused. Our maintenance team works hard to ensure everything is in tip-top shape, and your feedback helps us stay on top of things. We'll definitely address this issue right away.If there's anything else we can do to improve your future stays, please let us know! We hope you'll give citizenM another try next time you're in town, and hopefully the water pressure will be amazing!See ya later!

10/10 Excellent

Edward, Buxton

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service, convenient location. Good value for money. Will stay again.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Edward,Short and sweet, but we love it! Thanks for the awesome review. We're thrilled you experienced excellent customer service, a convenient location, and felt you got good value for your money at citizenM.That's exactly what we strive for – a comfortable, convenient, and welcoming stay for our guests. So glad you enjoyed it!We look forward to welcoming you back again soon, Edward!

10/10 Excellent

Justine alexis

Travelled with family
Liked: Amenities
I love citizen m … will stay again. Beautiful area and very convenient
Stayed 3 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey there, citizen Justine!We're so happy you enjoyed your stay and plan to return. The beautiful area and convenience are definitely perks, making citizenM a great home base for exploring.Is there anything we can do to make your next stay even better? Maybe a room with a view, or insider tips on must-see spots in the area? Just let us know!Thanks again for choosing citizenM! We can't wait to see you back for another awesome adventure soon.

10/10 Excellent

Soleil, Vega Baja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, everything in Brickell is walking-distance. Excellent hotel, staff and location.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Soleil! Sunshine and citizenM, what a perfect combo! We're thrilled you dug our Brickell location – everything within walking distance sounds like a dream.Staff and location getting a shout-out? High fives all around! We strive to create a welcoming atmosphere and a convenient spot to explore the city.Brickell must-sees or hidden gems you're curious about? Our awesome crew is full of local recommendations. Just hit them up next time you're here!Thanks for choosing citizenM, Soleil! We can't wait to welcome you back for another sunny adventure soon.Catch ya later!

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

XIAOYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shalkeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff the place was very clean and decor was dope food and drinks was great
Stayed 3 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hello, citizen Shalkeem!Big ups for the awesome review! Shoutout to the staff for keeping things spotless! We appreciate you noticing. A clean hotel is a happy hotel, in our book.Next time you're craving some citizenM goodness, hit us up! We've got everything you need to fuel your adventures.Thanks for choosing citizenM, Shalkeem! We hope to see you back for another epic stay soon.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

tohan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room beside that everyyhing is great
Stayed 1 night in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey Jose!Thanks for the review! We're pumped you enjoyed your stay at citizenM, especially the cleanliness, staff, and overall experience.Glad you had a fantastic stay, Jose! We hope to see you back again soon.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in Brickell
Stayed 1 night in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey, citizen Jose!Brickell's a fantastic neighborhood, and we love offering a comfy and stylish home base for exploring it. Did you discover any hidden gems or must-see spots during your visit?Anything we can do to make your next stay in Brickell even better? Maybe a room with a view, or insider tips from our awesome local crew?Thanks for choosing citizenM, Jose! We hope to see you back for another excellent Brickell adventure soon.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Victoria!Awesome to hear you had a great experience at citizenM! We aim to make every stay fantastic, so your feedback is like music to our ears.Thanks for choosing citizenM, Victoria! We can't wait to welcome you back for another great stay soon.

8/10 Good

John Cunningham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the items were broken and the place was smaller than i expected for the price. Thx
Stayed 2 nights in Apr 2024

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disappointed - the concept is good but the execution sucks. My shower never got hot, even on the hottest temp. The wifi never worked for me. Like two pretty basic needs in a hotel. Lol.
Stayed 1 night in Apr 2024

8/10 Good

hayri

Very small rooms
Stayed 5 nights in Apr 2024

8/10 Good

JORGE

Rooftop swimming pool and second floor nature nook are great amenities
Stayed 4 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey Jorge!Double thumbs up for loving our citizenM amenities! We put a lot of thought into creating spaces that are both functional and fun, and it sounds like the rooftop pool and second-floor nature nook hit the spot for you.Rooftop pool for epic views and relaxation, and a nature nook for a touch of serenity – sounds like you balanced adventure and unwinding perfectly!Thanks for choosing citizenM, Jorge! We hope to see you back again soon to explore more of our awesome amenities.Catch ya later!The citizenM Team

10/10 Excellent

Conor, Lauderdale By the Sea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing venue.
Stayed 2 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey Conor,Thanks for the love! We're thrilled you think citizenM is an amazing venue.Did you have a chance to experience all that citizenM has to offer? Maybe the comfy rooms with our tech-y gadgets, the rooftop pool with epic views, or the delicious food and drinks?If you were here for an event, we hope it was a blast! Our team loves creating unforgettable experiences.Thanks for choosing citizenM, Conor! We hope to see you back again soon.See ya later!

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

10/10 Excellent

Danita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient rooms, comfortable common areas
Stayed 2 nights in Apr 2024

10/10 Excellent

Jingmu, Fairfax

Stayed 3 nights in Apr 2024

6/10 Okay

Charles, HOWELL

Stayed 6 nights in Apr 2024

10/10 Excellent

isaiah

Stayed 1 night in Apr 2024

10/10 Excellent

JUAN MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and modern
Stayed 3 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Juan,Spot on! We take pride in keeping our citizenM hotels clean and modern. It's all about creating a stylish and comfortable space for you to relax and recharge.Thanks for choosing citizenM, Juan! We can't wait to welcome you back for another clean and modern adventure soon.

6/10 Okay

Richard

Travelled with partner
Rooms are extremely small! Room was only 8 ft. Wide. Bed went from wall to wall. Tough to just climb in and out of the bed. Had to run everything from an IPad. Tough trying to turn on lights at 3 in the morning to go to the bathroom when you are still half asleep!
Stayed 1 night in Apr 2024

8/10 Good

venkatesh

Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Property conditions & facilities
Nice concept Very small room however complete and comfortable Location
Stayed 2 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey Richard,Thanks for the review! We're glad you enjoyed the citizenM concept, especially our focus on convenience and comfort. Glad you dug the location too! Being in a central spot is key to exploring the city with ease. We hope to see you back at citizenM!

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great, recommended for a short stay. Very convenient location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay right in the middle of everything! Easy walk to Brickell Center, and the parking garage was very close by and inexpensive. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey citizen Tammy,Living the Brickell life, we see! We're thrilled you enjoyed your stay at citizenM and found our location super convenient. Being right in the middle of everything makes exploring a breeze.Glad to hear the nearby parking garage was easy to find and affordable! Sometimes parking in city centers can be a hassle, so that's great feedback.Sounds like you had an amazing stay, Tammy, and we'd love to welcome you back again soon! Next time, maybe we can recommend some must-see spots or hidden gems in Brickell you might have missed. Our awesome crew is full of local knowledge.See ya later!The citizenM Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing !!! Everything was loved and we really enjoyed the upscale takes as smart EVERYTHING!! I highly recommend this property and if we come back this will be my first pick on a stay. Thank you so much for a grest experience.
Stayed 1 night in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey citizen Melissa,This is music to our ears! We're absolutely thrilled you had an amazing experience at citizenM and loved everything about your stay.We especially love that you appreciated our upscale take on smart features! CitizenM is all about blending comfort, functionality, and style, and it sounds like we hit the nail on the head for you.High praise indeed to be your first pick for a future stay! That means the world to us.Thanks for choosing citizenM, Melissa! We can't wait to welcome you back for another amazing stay packed with smart features and upscale vibes.See ya later!

8/10 Good

Tze

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very helpful. One negative thing was that the tv wasn’t working the first day and the hotel technician wasn’t available to resolve. No offer of compensation was offered putting a damper on the overall stay.
Stayed 3 nights in Jan 2024

6/10 Okay

David

Liked: Property conditions & facilities
Room was much smaller than I realized. Bed was very comfortable but quite high off the floor, making it a it of a challenge for seniors.
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jairus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Clean. Friendly staff. Contemporary, sleek decor.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Jairus,Spot on! We appreciate you mentioning everything that makes citizenM special – clean rooms, friendly staff, and a contemporary, sleek design. Thanks for choosing citizenM! We hope to see you back again soon for another clean, friendly, and stylish stay.See ya later!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique,trendy place
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey citizen Gary,Spotted a citizenM fan! We dig that you appreciate our unique style and trendy vibe. Striking the balance between chic and chill is what we do best.Thanks for the feedback, Gary. You're helping us make citizenM an even more awesome experience for all our guests! We can't wait to see you back for another stay that's both fun and fabulous.

10/10 Excellent

ignacio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very practical and great location
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Ignacio,Thanks for the review! We're glad you enjoyed your stay at citizenM and found our location super convenient. A practical hotel in a great spot – that's exactly what we aim for! Thanks for choosing citizenM!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marisol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location
Stayed 1 night in Mar 2024

2/10 Terrible

Shantal

Stayed 3 nights in Mar 2024