Floors were very dirty. Large debris are visually noticeable everywhere, in the hotel room and in the hallway. Walls, doors and tables were not wiped clean enough, or not at all.
I booked the hotel many months in advance and requested a more quiet room for our anniversary in a higher level, since we have no kids, but received the opposite. It's in the lower floors facing the pool, so it was noisy throughout the entire day. This was the first time a special request like this was not respected.
Everything else about the hotel is fine though, including the luggage services, the front desk staff, food options, and shuttle services.
