Exterior

Reviews of Hilton Miami Downtown

4 out of 5
Hilton Miami Downtown
1601 Biscayne Blvd, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 771 out of 1306 reviews" "
Rating 8 - Good. 259 out of 1306 reviews" "
Rating 6 - Okay. 134 out of 1306 reviews" "
Rating 4 - Poor. 67 out of 1306 reviews" "
Rating 2 - Terrible. 75 out of 1306 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay overall!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 29 Apr 2024
It was a pleasure hosting you, Stephanie, and we’re delighted that you were impressed with your experience! Please visit us again soon; we're eager to surpass your expectations once more!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well
Stayed 1 night in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Thank you for your feedback, Ricardo! It’s great to hear that everything went smoothly during your stay. We look forward to welcoming you back soon for another five-star experience at the Hilton Miami Downtown!

10/10 Excellent

Volante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Thank you for your five-star rating, Volante! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 28 Apr 2024
Thank you for visiting, Chris. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
This location is quiet and peaceful!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 29 Apr 2024
Nicole, we're delighted to hear that our hotel served as a peaceful retreat for you! Thank you for your kind words. We look forward to welcoming you back soon!

10/10 Excellent

Kiruthika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, uber from their location is cheap, everything is nearby. The food at their restaurant is great n way cheaper than the stuff in Miami.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Kiruthika, thank you for choosing the Hilton Miami Downtown for your stay! We're delighted to hear you enjoyed our convenient location and the value offered at our restaurant. We appreciate your feedback and look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Pineil

Liked: Cleanliness, staff & service, property conditions & facilities
It waa good
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
It's wonderful to hear that you had a satisfying experience, Pineil, and we're grateful for your five-star rating! We can't wait to welcome you back to the Hilton Miami Downtown soon.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 22 Apr 2024
Thank you for your five-stars, Gregory. We look forward to your return and hope it's soon!

10/10 Excellent

John, Cohasset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kaysena Arena, beautiful Hilton property
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
John, we're glad our location was helpful for your plans in Miami! Thank you for the five-star rating and kind remarks about our beautiful property. We'd love to host you again soon!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Stephen, we’re thrilled you enjoyed everything about your stay! It will be our pleasure to welcome you back for another five-star experience soon at the Hilton Miami Downtown.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
We’re so happy you enjoyed your time with us, Ashley! Please think of us again for your next Miami getaway.

10/10 Excellent

Xianbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
It was a pleasure to have you as our guest, Xianbin, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Kathleen

Travelled with partner, Travelled with group
Liked: Amenities
Beautiful pool and lounge area
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Kathleen, we’re glad you enjoyed relaxing by our rooftop pool! Whenever your travels bring you back to Miami, it will be our pleasure to host you again.

8/10 Good

Andrea

Travelled with group
Liked: Staff & service, property conditions & facilities
Hotel was ok. Hallways were dark and dingy. Room was good and bed was comfy. The area around looked unsafe while driving around it. Staff was pleasant and helpful. We were only there for one night before leaving for cruise so it was fine for that.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Andrea, thank you for allowing us to welcome you before your cruise. While we’re glad you had a comfortable stay and appreciated our team’s helpful service, we’re sorry to learn that we were unable to win you over completely. Your input about the hallways is valuable and will be reviewed by our team for improvement. Please consider revisiting so we can work to earn that fifth star!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated well
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Gary, it’s great to hear that you felt well cared for during your stay! We hope you will return soon to experience more of our warm hospitality here at the Hilton Miami Downtown.

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 19 Apr 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area, Darren.

10/10 Excellent

Samantha, Poughkeepsie

Travelled with family
Liked: Amenities, property conditions & facilities
Wish the area had more restaurants in the area
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Samantha, while we understand your desire for more dining variety in the area, we're grateful for your five-star review of your stay. Your input is valuable, and we look forward to the opportunity to exceed your expectations on your next visit to Miami!

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mobile key access was my favourite
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Apr 2024
Thank you for your feedback, Georgia! It's great to hear that you enjoyed the convenience of our mobile key feature. We look forward to welcoming you back soon for another seamless experience!

8/10 Good

Brent

Liked: Staff & service, amenities
Good property but the halls smell like marijuana
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Brent, your feedback is valuable to us, and we apologize for the odor issue you encountered. We're committed to resolving this matter promptly to maintain a pleasant environment for all guests. We hope to have the chance to welcome you back soon and provide you with a five-star stay!

10/10 Excellent

Kingzell, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to chill and enjoy the weather, I stayed in room 1802 with nice view of Miami and port. Great stay
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Kingzell, we're thrilled that you could unwind and soak in the stunning views of downtown Miami and Biscayne Bay during your visit! Thank you for the positive feedback. We look forward to creating another relaxing experience for you soon!

10/10 Excellent

Alexi, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff. I will do it again
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Alexi, sharing our beautiful property and friendly service with you was a pleasure! Thank you for the kind remarks and for letting us know you'd choose to return. We can't wait to see you again at the Hilton Miami Downtown!

10/10 Excellent

Edicleia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 12 Apr 2024
It's exciting to learn that you had a great stay! Please revisit soon!

6/10 Okay

Ashley

Travelled with group
Disliked: Staff & service, amenities
Didn’t appreciate that they gave me hot water without securing the lid and the front counter desk attendant offered to give us recommendations but when we came back to ask he then told us to ask the concierge.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Apr 2024
Ashley, we appreciate you choosing to stay with us, and thank you for sharing your experience. Your feedback regarding the service by our team is important, as it helps us enhance our guest experience. We look forward to welcoming you back, offering an opportunity to provide the attentive service we strive for.

10/10 Excellent

Jacklyn

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 29 Apr 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jacklyn.

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers service was excellent
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Georgia, providing outstanding service is always our goal, and we're glad we could exceed your expectations! Thank you for choosing us for your visit to Miami and rating your experience five-stars. We can't wait to host you again!

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 28 Apr 2024
Your five-star rating truly brightens our day, Alyssa! Please revisit soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Patricia, it's great to hear you appreciated the convenience of our hotel! We strive to make our guests' stays as smooth as possible, and we're looking forward to hosting you again in the near future. Thank you for the positive feedback!

10/10 Excellent

LuzElena

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Thank you, LuzElena! We can’t wait to welcome you back for another five-star stay.

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Thank you for taking a moment to leave us with your positive score, David. Hurry back!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 7 Apr 2024
Earning five stars from a valued guest is the ultimate achievement for us! Thank you, Helen, and we can't wait to have you with us again soon.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice central location. Our room overlooked the bay and city - had wonderful views each day. The property seems to be recently updated. Clean. Nice pool. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on 8 Apr 2024
Barry, your positive comments are much appreciated! It's fantastic to hear you enjoyed our service, location, and breathtaking views, as well as our updated facilities and pool. We're excited for the opportunity to welcome you back for another memorable stay at the Hilton Miami Downtown!

4/10 Poor

Miranda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Miranda.

10/10 Excellent

ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool and view
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 5 Apr 2024
These certainly are guest favorites and we love that they enhanced your stay significantly, Ray! We hope to impress you again soon here at Hilton Miami Downtown!

10/10 Excellent

Shawn

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 3 Apr 2024
We’re proud to have earned five stars on your recent visit, Shawn! Thank you and it will be a pleasure to welcome you back.

10/10 Excellent

Monia

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 22 Apr 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Monia.

8/10 Good

oleksandr

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking service, not really a necessity, drivers expect tips, which is ridiculous when you in and out couple of times a day.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for your terrific score and helpful feedback. We will convey your insights to our team to ensure a more positive overall experience whenever you return to Hilton Miami Downtown. See you then!

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Helpful and welcoming staff, beautiful pool, spacious room, overall amazing experience at the Hilton downtown Miami.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
What amazing feedback, Corinne! We love that every aspect of your stay was ideal from our service to our leisure amenities. Thanks for choosing Hilton Miami Downtown. We hope you will be back soon!

8/10 Good

fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 3 Apr 2024
Your high rating made us smile, Fabian, and we look forward to welcoming you back through our doors should your travels return you to our area!

10/10 Excellent

Emelita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 3 Apr 2024
Thank you, Emelita, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
We are grateful for your kind words, Angel. We loved welcoming you to Hilton Miami Downtown and ensuring a perfect hospitality experience. Be sure to return whenever you are in the area to enjoy us again!

10/10 Excellent

Marco

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 21 Apr 2024
Thank you, Marco, and we can’t wait to welcome you back again for another five-star stay!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roof top pool and friendly receptionist...
Stayed 1 night in Mar 2024
Response from HotelMgmt on 8 Apr 2024
John, we're delighted that our refreshing rooftop pool and friendly service were the highlights of your visit! Thank you for choosing the Hilton Miami Downtown and sharing your kind words. We're already looking forward to your next stay!

10/10 Excellent

Quatrell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great friendly staff
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Quatrell, thank you for your feedback! We're thrilled to hear that you found Hilton Miami Downtown to be sparkling clean and that our staff provided great and friendly service during your stay. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Malikkah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was attentive to my needs. Great service and amenities. Cant wait to come back. Thanks hilton miami downtown staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Malikkah, thank you for your kind words! We're thrilled to hear that our team provided attentive service and that you enjoyed our amenities during your stay. Your satisfaction is our top priority, and we're delighted to know that you had a great experience with us at Hilton Miami Downtown. We can't wait to welcome you back for another enjoyable stay!

8/10 Good

Paolo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Thank you for your feedback! We're delighted to hear that everything met your expectations during your stay. We appreciate your support and hope to welcome you back to Hilton Miami Downtown to further indulge in our comforts and luxuries!

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 20 Apr 2024
We are humbled to have earned your perfect score, Justin! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Renee

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 20 Apr 2024
Thank you, Renee, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Mario!

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well maintained, I was kinda disappointed that the pool was not open as we brought a child and he wanted to swim.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 28 Mar 2024
Thank you for your feedback, April. It's delightful to hear that you found the property beautiful and well-maintained. However, it's understood that the closure of the pool was a disappointment, especially for your child. We're continually working to ensure all our facilities are available and enjoyable for our guests. Your experience is valuable to us, and we hope to welcome you back in the future, where you can fully enjoy all the amenities we have to offer.

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and staff
Stayed 1 night in Mar 2024
Response from Andy Thelot on 21 Mar 2024
Thank you so much for choosing the Hilton Miami Downtown and for taking the time to write us about your experience with us. We do hope to see you back soon.