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Check out experience horrible with the elevators. Walked down 11 flights of stairs with 3 luggage’s. I also have random charges on my card.
Tracey
Stayed 1 night in Apr 2024
10/10 Excellent
Araceli
Travelled with group
1 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was pretty dirty. Not what I expected from a well rated hotel
Araceli
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Araceli, we regret to hear your stay did not meet your expectations due to cleanliness concerns. Our team makes every attempt to provide a clean and comfortable environment for all our guests. Your feedback will be addressed to ensure enhanced guest satisfaction in the future. We hope you'll give us another chance to show you the high-quality experience we're known for.
Alyssa, thank you for your time in rating your recent stay. We see that there were areas where we did not completely meet your expectations. Your feedback is invaluable as it aids in our continuous efforts to enhance our guests' experiences. We hope for another chance to serve you better in the future.
Tanya, it's fantastic to hear you enjoyed your stay at YVE Hotel Miami Downtown! We appreciate you sharing your positive experience and hope to have you with us again soon.
Elevators take forever if the hotel is busy.
My bathroom smelled like urine. I didn’t complain because I was only staying one night.
It’s very close to the port and they offer shuttle service.
I would stay again but they need to do a better job at the bathroom.
Natasha
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Natasha, we appreciate your helpful feedback. It's unfortunate to hear about your experience regarding the elevator wait times and the cleanliness in your bathroom. Your comments will certainly be taken on board in order to provide better service in these areas. On a more positive note, we're glad you found our proximity to the port and shuttle service convenient. We appreciate your intention to give us another chance and promise to strive for your complete satisfaction on your next visit.
The room was little small and the floor was not vacuumed. The nob on the shower fell off. Curtain and the bed skirt was dirty. There not Blankets on the bed, it was on my sheets.
Desreta
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Desreta, it's regretful to hear that your stay did not meet your expectations. While we strive to maintain a high standard of cleanliness, it seems we missed the mark during your visit. We apologize for any inconveniences you experienced such as issues with the shower and bedding cleanliness. Your feedback is crucial and will certainly be shared with our team members to help improve future guest experiences. We hope to have the chance to show you our genuine hospitality in the future.
8/10 Good
danilo
Travelled with family and small children, Travelled with partner
Location for visiting the German Consulate is excellent. Bayside is also in walking distance. Parking is unfortunately very expensive.
danilo
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Apr 2024
Danilo, thank you for choosing the YVE Hotel Miami Downtown. It's wonderful to hear that our central location was beneficial for your visit to the German Consulate and your exploration of Bayside. However, we understand concerns about parking expenses in such prime downtown areas - rest assured we closely align with the standard rates for the locality. We value your feedback and invite you to join us again on your next trip to Miami.
Diana, it's great to hear that you had a positive overall experience at the YVE Hotel Miami Downtown. We're always aiming to improve, so don't hesitate to let us know how we can earn that fifth star next time. Thanks for choosing us.
8/10 Good
Wykena
28 Apr 2024
Liked: Cleanliness, staff & service
Wykena
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Thank you for the 4/5 rating, Wykena!We are excited to see that you had an enjoyable experience at YVE Hotel Miami Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
Maxine, it's wonderful to know you appreciated YVE Hotel Miami Downtown's convenient location close to shopping areas, restaurants, and the port. We hope to welcome you back for another fantastic stay. Thank you for your review.
Shyam, thank you for your feedback. We're glad to hear that you appreciated our central location. We constantly strive to ensure our guests have a stellar experience and we hope to serve you better on your next stay.
4/10 Poor
kenneth
Travelled with partner
25 Apr 2024
Disliked: Property conditions & facilities
The elevators gotten worse condition this year. No floor numbers in elevators. Last year there were numbers but still slow. Shower water does not drain. Had same problem last year. Bed squeak with every movement. Needed replacement. I do not recommend this business anymore, too many problems.
kenneth
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Kenneth, your feedback is appreciated. It's unfortunate to read that your recent stay didn't meet your expectations due to several aspects, including the elevator conditions and bathroom maintenance. We are consistently monitoring and updating our facilities, so your comments will certainly help us identify areas of focus. In regards to the bed discomfort you experienced, we offer a variety of room types that may better suit your needs during a future visit. Despite your recommendation, we hope we can welcome you back to provide a better experience.
I stayed on the 17th floor I had a spectacular view of the port, everything was in walking distance from dining to shopping and in a beautiful location. Would definitely stay there again
Berthana
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Berthana, thank you for sharing your delightful experience at YVE Hotel Miami Downtown. We're thrilled you enjoyed the wonderful port view from our 17th-floor rooms and found our prime location convenient for dining and shopping. Your distinctive comments motivate us to continue to strive for excellent customer experiences. We're eagerly awaiting your next visit.
Claumary, thank you for choosing YVE Hotel Miami Downtown and taking the time to rate us. It's pleasing to see that you've had a satisfactory experience. We are delighted to welcome you back on your next journey to Miami.
Gustavo, thank you for choosing YVE Hotel Miami Downtown and for pointing out its convenience. We are happy to know that our location met your expectations. We hope to have the pleasure of welcoming you back in the future.
Easy access from and to airport, convenient, very clean, confortable.
Beverley
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Beverley, it's great to hear that you found the YVE Hotel Miami Downtown's location to be advantageous, its cleanliness up to mark, and its accommodations cozy. We aim to provide a convenient experience for all our guests and your recognization of this is much appreciated. Looking forward to your next stay with us.
Our flight and ride in had us arriving two hours early and they were kind enough to let us check in early. Very friendly and clean place!
Steven
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Steven, thank you for sharing this great feedback with us about your stay at YVE Hotel Miami Downtown. We're delighted to hear that our team members were able to accommodate your early arrival and that you found our hotel to be clean. We're looking forward to welcoming you back in the future.
4/10 Poor
Justin
21 Apr 2024
Disliked: Property conditions & facilities
Justin
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Justin, it's disappointing to hear that your recent stay didn't meet expectations. We would appreciate a chance to make things right. If you have details about your experience that you wish to share, we would be grateful to understand where improvements can be made. We're committed to enhancing our guest experiences and your feedback will be valuable. Thank you.
Lisa, we are delighted to hear you enjoyed your stay at the YVE Hotel Miami Downtown. It brings us joy to ensure our guests have a pleasant experience. We look forward to welcoming you back in the future.
6/10 Okay
Joel
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators were the smallest I’ve ever seen. Waited 25 mins for the elevator that never showed. Ended up having walk down 4 flights of stairs when checking out.
Joel
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Joel, we regret to hear about your experience regarding the elevators. Your patience was genuinely appreciated and we regret the inconvenience it caused during your stay. We are taking note of your feedback to ensure smoother, efficient operations for our guests moving forward. We hope we can welcome you back in the future to provide a more streamlined experience.
Peter, thank you for choosing YVE Hotel Miami Downtown and sharing your rating with us. We're delighted to hear that your stay was an enjoyable one and we look forward to welcoming you back in the future.
2/10 Terrible
Erin
Travelled with family
20 Apr 2024
Be weary of booking here. The pictures show absolutely beautiful rooms with large bathrooms, but when you get there, your room is a tiny box with a bathroom that you can barely even stand in. Horrible conditions.
Erin
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Erin, we're sorry to read about your dissatisfaction regarding the room size and bathroom space. We take all feedback seriously and strive to ensure our rooms are properly represented in all our marketing materials. We value your input and would like to look into this matter for further improvement. Please know that we offer rooms of different sizes, and we hope you will consider returning so we can better assist with your accommodations.
Great location
Rooms are nice and clean but our window was very small not allowing you to take in the incredible views
Otherwise great place
Thomas
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Thomas, we're thrilled to hear you enjoyed your stay at YVE Hotel Miami Downtown, particularly our prime location and pristine accommodations. We appreciate your feedback regarding the windows and understand the importance of capturing those incredible Miami views. We're continually looking for ways to elevate our guests' experience and your insight is valuable. We can't wait to welcome you back on your next trip.
room was not clean.
bed sheets were stained and dirty-totally unhygienic
no shower gel
housekeeping did not attend
staff could not discuss complaint as this needed to be referred to manager-4 days later I am still waiting on call
totally dissatisfied!!!!
David
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide an exceptional experience to all our guests, and we are sorry that we fell short of your expectations. Your comments have been shared with the relevant departments, and we will do our best to address them promptly. Please feel free to contact us directly if you would like to discuss your stay in further detail. We appreciate your patronage and hope to have the opportunity to serve you better in the future.
Great staff and wonderful hospitality, extra special thanks to Julie at front desk for exceptional customer service at front desk and speedy front desk check in. Will definitely stay at Yves again.
Victor
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Victor, thank you for sharing your positive experience. We're thrilled to hear that you found our team members, especially Julie, to be so accommodating. Their dedication to superior customer service is part of what makes the YVE Hotel Miami Downtown special. We eagerly look forward to your next stay.
Cozy environment that was perfect for what I needed.
Kiana
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Kiana, it's wonderful to hear that YVE Hotel Miami Downtown provided a comfortable setting that suited your needs. We value your kind feedback and look forward to your return.
6/10 Okay
Amber
Travelled with family
17 Apr 2024
Disliked: Cleanliness, staff & service
The room tiny! Bathroom is tiny!! Not really clean. The staff is rude
Amber
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Amber, your feedback is important to us. We regret to hear that you found the room size and cleanliness not to your expectations. Here at YVE Hotel Miami Downtown, we strive to ensure every guest finds their stay pleasant and memorable. It's also unfortunate to hear about the lack of courtesy you experienced, as our team members are commended for their professionalism and friendliness. We have taken note of your comments and they will be used to review and improve our services moving forward. Thank you for sharing your experience. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Keli, Jacksonville
Business traveller
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great staff, good location, definitely coming back.
Keli
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Keli, it's wonderful to hear that you appreciated our exceptional team and convenient location at the YVE Hotel Miami Downtown. It's particularly pleasing that you're already planning to visit us again. We're eager to welcome you back to provide you with another great stay.
We had a great stay, in such a convenient location. We had a nice clean and large room, which was extremely comfortable.
Tayla
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Tayla, we're delighted to hear about your enjoyable stay at YVE Hotel Miami Downtown. It's fantastic to know you appreciated the well-maintained and spacious room, finding it to add to your comfort during your visit. We agree, our location is indeed a great advantage. Thank you for choosing us and we look forward to welcoming you back in the future.
You are basically paying for the location. This hotel was terrible. Elevators took forever, my bathroom smelled terribly. It appeared as there was mold in the bathtub. Definitely would not recommend. I would say you get what you pay but I paid a decent amount of money to stay in a 1 star hotel.
Jane
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Jane, we're disheartened to learn about your recent experience. Your disappointment with the condition of your bathroom and the wait time for the elevators is noted. We continuously strive to improve our customer experiences and concerns like yours provide valuable insight. Should you choose to stay with us in the future, we aim to provide you with a much better experience.
8/10 Good
DIONETA
Travelled with partner
16 Apr 2024
Liked: Cleanliness, staff & service, amenities
The hotel was nice, you can tell it was just renovated as it had the imperfections of a rush job but the attempt was appreciated . The downside/worst part is it has 16 floors plus PH and only 2 tiny elevators that hold less than 6. The 2nd one was broke so the process took 30 to 45 minutes per trip.
DIONETA
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Dioneta, thank you for sharing your thoughts about your stay at YVE Hotel Miami Downtown. We're pleased that you noticed and appreciated our recent renovations. We do apologize for any inconvenience the wait time for the elevators might have caused. Please be assured we're always striving to improve service and we value your feedback as it provides us the opportunity to better our guest experience moving forward. We hope you return for another visit soon.
6/10 Okay
Sandy
Travelled with partner
16 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is outdated
Sandy
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Sandy, acknowledging your feedback about the aesthetics of the property, we appreciate your viewpoint. Our establishment strives to blend a certain vintage charm with modern conveniences, and we're sorry if it wasn't to your liking. Your thoughts are crucial for us to continually evolve. Please do consider us again in the future, as we would love to provide a refreshed experience.
The only good part about this hotel is it's location. Everything else is absolutely horrible. I was lied to multiple times by more than three people
David
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
David, we appreciate your feedback and regret to hear that your experience with us didn't meet your expectations. Our hotel is highly focused on integrity, and it's unfortunate that you perceived any miscommunication during your stay. We continually strive to provide top-notch service to our guests and any deviation from this is not the standard we aspire to. Rest assured, we'll look into your concerns. We hope to get another opportunity to better serve you in the future.
8/10 Good
Bobbie, Detroit
15 Apr 2024
Liked: Staff & service
Bobbie
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Bobbie, we're glad to see you had a favorable stay at the YVE Hotel Miami Downtown. We appreciate your positive rating on Expedia and hope to have the pleasure of welcoming you back soon.
Patrick, we're thrilled to hear your stay at YVE Hotel Miami Downtown was excellent! Our team looks forward to welcoming you back the next time you're in Miami.
Brittany, it's great to hear you benefited from the speedy check-in process at YVE Hotel Miami Downtown. We're also thrilled our convenient shuttle service to the port of Miami enhanced your stay. We appreciate you sharing your delightful experience and can't wait to welcome you back on your next trip to Miami.
We booked this hotel because we were cruising out of the port of Miami. On our departure day, the elevators were taking so long I had to walk up and down 9 flights of stairs with all of our luggage. The rooms were not very clean. The restrooms were so small I could rest my head on the sink while using the toilet!
Julio
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Julio, it's unfortunate to read about your recent experience. Delays with our elevators can certainly be an inconvenience, especially when getting ready for an exciting day at the port. Similarly, dissatisfaction with room cleanliness and space can detract from the comfort of your stay. We aim to offer better service in these areas and appreciate your feedback, as it's vital to our improvement. We hope to have the opportunity to enhance your perception in the future.
6/10 Okay
Deoraj
13 Apr 2024
Liked: Cleanliness, staff & service
Deoraj
Stayed 5 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for sharing, Deoraj.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
6/10 Okay
KEVIN
Travelled with partner
13 Apr 2024
Liked: Cleanliness, staff & service
Close to arena, piers for cruises, and Bayfront Marketplace. Good for a quick stay at a reasonable price. Check in slow. Early check-in not available if booked through a 3rd party website. Difficult spot for access to valet parking. No refrigerators in the rooms and ice machines only available on 3 upper floors. Only 2 elevators that are old and slower. Walls are very thin and you can hear the other guests and they can get loud during arena events. Old AC units are loud. Rooms are clean but small. The decor is modern. Bar/lounge available. Free Wi-Fi. Well suited to younger adults. 24 hour CVS right across the street has cold beverages. Nice view of the Bayfront from upper rooms streetside. Friendly staff.
KEVIN
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Kevin, we appreciate your balanced feedback regarding your stay. It's disheartening to understand that certain aspects such as check-in and navigation to valet parking posed challenges initially. Also, your observations about the room amenities have been noted. On the brighter side, we're glad that you acknowledged our strategic location and clean, contemporary rooms. Our team members' friendliness and the bar, along with the complimentary Wi-Fi, also seemed to have added value to your experience. Thank you for choosing our hotel, and we look forward to bettering our services for your future visits.
Absolute mess, poorly managed, unclean and poor maintenance. Avoid!!!
Kimberley
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
We're disappointed to hear you were dissatisfied with your recent stay, Kimberley.Guest service is paramount to us at Yve Hotel Miami. If you wish to discuss the challenges during your stay, please feel free to contact us directly and we would love to have a second chance in resolving your issue and regaining your trust with us at Yve.We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Evan
11 Apr 2024
Evan
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for sharing, Evan!At YVE Hotel Miami Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Property is in a perfect location for cruisers! Lots to do and port is a five min ride.
Lorrie
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Lorrie, we're delighted that you enjoyed the convenient location of YVE Hotel Miami Downtown. Whether it's the nearby port or the plethora of activities to indulge in, our hotel indeed offers a great base for exploring Miami. We hope to welcome you back for your next cruise adventure!
Mayka, thank you for choosing the YVE Hotel Miami Downtown and for your high rating. We're thrilled to know you enjoyed your stay and look forward to welcoming you back soon. Safe travels.
Was not able to check in til 4p without a 50.00 charge. At 4p no rooms available. Did not get a room until after 5p. Waited from 9:30am when arriving from airport til 5:20 p
Deborah
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Deborah, we regret to hear about the inconvenience with your check-in timing. Although our check-in process allows for efficient room preparation, we understand your frustration regarding any waiting period. We're hopeful for another opportunity to offer you a smoother experience in the future.
After checking in and heading to our room we were stereotyped by (cleaning) staff asking us what was we doing there what was our room number and security was called on us when we said stated we just got off the elevator about to head to our room. Staff than followed us to see what room we was going too.
daikesha
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide an exceptional experience to all our guests, and we are sorry that we fell short of your expectations. Your comments have been shared with the relevant departments, and we will do our best to address them promptly. Please feel free to contact us directly if you would like to discuss your stay in further detail. We appreciate your patronage and hope to have the opportunity to serve you better in the future.
The guest room was small; the bathroom was unbelievably tiny. Would not recommend this hotel. But the staff were extremely friendly and professional.
Alicia
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Alicia, it's pleasing to hear that our team members left a positive impression with their friendliness and professionalism. We understand that the room's size didn't meet your expectations. This feedback will certainly be constructive as we continually strive to improve. Despite your concerns, we hope you consider staying with us in the future to experience any improvements made.
2/10 Terrible
Deonarine
9 Apr 2024
Deonarine
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Deonarine, it appears you gave us a low rating. Our team strives to provide an excellent experience for every guest and it seems we fell short during your visit. We'd appreciate the opportunity to learn more about your experience and work towards improving it for future stays.
6/10 Okay
Tetiana
Travelled with family
9 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There was a small room with a very small window, the view from the window was on the wall of the building nearby, like a courtyard, there was no refrigerator. We came to the concert of the Madonna, it was the only thing that calmed down the night in this hotel. Good location, very friendly front desk and valet parking guys
Tetiana
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Tetiana, we appreciate your candid feedback. It sounds like the room provided didn't quite meet your expectations, and we’ll certainly consider your helpful comments regarding the in-room amenities. We're glad that our prime location and courteous team members at the front desk and valet parking added a positive note to your stay. Looking forward to an opportunity to provide a more satisfying experience during your next visit.
Rooms need updating. Rooms have broken shower faucet, dirty walls and bathroom. Great location and everything is nearby.
Richard
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Richard, it's regrettable to hear about the challenges you faced in the room. We genuinely strive to provide rooms that are comfortable and well-maintained and it's regrettable to know we missed the mark this time. It's pleasing, nonetheless, that the convenience of our location contributed positively to your trip. We acknowledge your feedback, which guides us in making improvements. We hope we can provide a more satisfactory experience on your next visit.
There was vomit on the curtains, the shower water handle was broken and the phone did not work. What was worse was when we reported it to the front desk they said take a picture of the problems and email it to us. They didn't even bother to send maintenance to the room to investigate and correct the problems
I would rather stay at a motel 6 than the Yve. It is a dump!
Ricky
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide an exceptional experience to all our guests, and we are sorry that we fell short of your expectations. Your comments have been shared with the relevant departments, and we will do our best to address them promptly. Please feel free to contact us directly if you would like to discuss your stay in further detail. We appreciate your patronage and hope to have the opportunity to serve you better in the future.