Midtown Holidays

Normally my absolute Favorite Hotel while visiting my family on Long Island, I froze Both nights in my room the temperature never reached above 67°, no matter how high I turned up the heat, luckily I found an extra blanket it the closet, helped a bit but was so very uncomfortably cold… the bellhops were just so wonderful about bringing my luggage to and from my car to room and back to car💜, and room service was prompt and the staff courteous!! I went to desk to buy some water and asked for some more Tea k cups and some cramer, and it was not put in the bag of water bottles and when I realized it, I called down to the desk and they never brought it to me as promised. Upon checkout, I left my 1st Edition book on the bed and having already left, called the front desk to inquire if I could return and pick it up, was told they did not have it and transferred me to Housekeeping- they never answered the phone and I left a message and nobody has yet to return my call… I KNOW I left the book there on the bed and it is very unsettling that the staff didn’t seem to care that I wanted my property returned to me… I was still on Long Island and I would’ve gladly come to pick up my book, now I am home without it… your hotel has always had such wonderful customer service, please don’t let it slip. I will pay for my book to be sent back to me. I really want it returned It’s called Pendergast the beginning. It’s a hardcover first edition book. I can be reached at 631-278-5881. Thank you.

The bellmen are wonderful. There is a terrible man at the reservation desk. He was very condescending as we requested a 2pm check out during the Winter Storm. We were told the night before there shouldn’t be a problem and when we asked in person the man talked to us like scum and said it would be 150$. We packed up during the storm and left in a taxi as soon as possible for a different hotel. On a high note, housekeeping was amazing and incredibly kind.

Our room was on the 18th floor and had a great city view. The hotel was great, staff incredible and the restaurant was really good. Dog friendly too!

Very clean and great staff! They were very accommodating!

Everyone was very friendly and the room was beautiful.