Midtown Hotel Guide - Hotels with Pool in Midtown, New York

"Clean room and very spacious for a New York hotel. Central location to everything. The blow dryer in the room didn’t work. We called to ask for a replacement and that one didn’t work either. Took the third dryer replacement for it to work. The outlet in the bathroom also didn’t work correctly since I couldn’t use my curling iron. The staff was very nice to offer to send someone to fix it, but it was getting late and I just wanted to go to bed. Would stay here again, but hope we won’t run into the same situation again."

"The hotel is in a perfect spot in the city"

"The moment I walked in staff informed me that they never offered valet services, and two minutes later a valet showed up. Our room smelled like mold and the bathroom had a strong urine odor. Ohhh not to mention the clogged tub! We had a terrible experience at the Hyatt Hotel."

"Just a very old run down hotel "

"The hotel is across the street from the Barrymore Theater. "

"Most staff members at this hotel seem to be trained to say NO to every request, no matter how small. Nearly every single thing is painfully wrong at this very broken hotel. For instance, after calling in advance to inquire if I was able to check in 80 minutes early someone named Ryan told me it was no problem and that my room was ready. Upon arrival, after waiting over 20 minutes in line at check in, I was told that they ‘didn’t know who I spoke to’ but that my room wouldn’t be ready until 4pm. Even after furnishing the name of whom I did speak with. Then, after asking if someone could perhaps call me if my room did become ready early, I was told NO ‘we don’t do that’. After housekeeping skipped my room on the first day, I called no less than 8 times the day after to BEG for housekeeping service. They never showed up. This cycle occurs with absolutely every single minor transaction within this hotel. It was an absolutely miserable experience. Even after asking multiple times to speak to someone in management to inform them, no one ever followed up. Buyer beware. Bankruptcy seems inevitable for this hotel."

"Great location! Great city!"

"My daughter and I stayed at the Times Square Hyatt Regency for 4 nights. The location is excellent and we found our stay very comfortable. A couple of things we didn't love: there was often no hot water in the showers in the morning, the door to the room had a huge gap underneath which let in noise from the corridor (we put a towel in front of the gap which helped), the restaurant in the hotel, while convenient, added a 20% surcharge for everything, even take-out coffee. I would definitely stay here again but would skip the restaurant and would hope that the hot water issue is resolved."

"Room was small but fine. Elevators were extremely small and very noisy. It’s an old hotel, so it’s to be expected, but if you’re claustrophobic take the stairs."