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Reviews of Hampton by Hilton Munich City West

Hampton by Hilton Munich City West
Landsberger Strasse 114, Munich

Reviews

8.4

Very good

Rating 10 - Excellent. 408 out of 956 reviews" "
Rating 8 - Good. 395 out of 956 reviews" "
Rating 6 - Okay. 101 out of 956 reviews" "
Rating 4 - Poor. 33 out of 956 reviews" "
Rating 2 - Terrible. 19 out of 956 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just to the west of central munich, easy to get to by S-bahn
Stayed 2 nights in Jan 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
A very clean and comfortable hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Hernando, Cali

Travelled with family
Liked: Amenities
All ok
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard Arthur

Stayed 4 nights in Dec 2023

10/10 Excellent

ALELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most pleasant stay in Hampton Inn Munich
Valentine was so helpful. I cannot thank him enough. He went over and beyond! Helen was also very nice. All the staff I just simply was not able to get their names were very nice and professional. To think that it was a weekend with the highest snowfall in more than a decade in Munich!
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, not sure what is in the surrounding area for food, but restaurant available in the hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Stayed 3 nights in Oct 2023

8/10 Good

Claro Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just beside the train station and there’s a grocery nearby
Stayed 3 nights in Oct 2023
Response from Katrin on 31 Oct 2023
Dear ClaroThank you for choosing the Hotel Hampton by Hilton Munich City West for your stay in Munich and for giving us a good rating. We are pleased that you noticed our good location and hope for many more visits and staysBest regardsKatrin BrehmeGuest Services Manager

10/10 Excellent

Emilio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Is out of the hustle and bustle of Munich downtown. Wonderful access to transportation (MVG) direct to the Central Station in 10 minutes or less. Restaurants and Supermarkets really close by. I have stayed there before and love it. Only one downside, should have a mini fridge.
Stayed 7 nights in Oct 2023
Response from Katrin on 31 Oct 2023
Dear EmilioThank you for the wonderful review of our house.Please excuse the lack of a refrigerator, unfortunately we have to adhere to Hampton International standards, unfortunately no refrigerator is provided for this standard, but our sister hotel Hilton Garden inn Munich City West has refrigerators.Best regardsKatrin BrehmeGuest Services Manager

10/10 Excellent

Claro Jr

Staff are very helpful
Stayed 1 night in Oct 2023
Response from Katrin Brehme on 25 Oct 2023
Dear Clarowe would like to thank you for reviewing your stay at the Hotel Hampton by Hilton Garden Inn Munich City West. It is wonderful to read that we fully met your expectations and that you were able to thoroughly enjoy your time with us. We remain with kind regards in the hope of seeing you again soonKatrin BrehmeGuest Services Manager

6/10 Okay

Narendra

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Lovely place with a good size room. Disappointed with morning breakfast, the fry up was cold on all three days, and not much variety. No local German cuisine, like the german sausages.
Stayed 3 nights in Oct 2023
Response from Katrin Brehme on 18 Oct 2023
Dear Narendra,Thank you for choosing the Hotel Hampton by Hilton for your visit to Munich and for sharing your experiences with us. We are pleased that you felt comfortable in your hotel room. Unfortunately you were not satisfied with our breakfast. We apologize and will immediately try to do better. We wish you all the best. With best regards from Munich!Katrin BrehmeGuest Services Manager

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! Staff very friendly. First time in Munich and could not have stayed at a better place. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Katrin Brehme on 9 Oct 2023
Dear MadelineYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

2/10 Terrible

Evan

Disliked: Staff & service, room comfort
Stay anywhere else.
Whole room would get a severe smell of sewer gas. Bathroom fan was set to always on. Clearly they know about the issue and this is their fix. It would be so bad at points that you’d throw up. Pillows were about 6 years past their life, felt like they are putting cotton balls in them to keep them alive. I told the front desk of both of these issues, they just said ok and smiled. Clearly they don’t care about the customer. I mean even an “oh I’m so sorry your stay wasn’t pleasant.” It’s clearly living up to the Hampton Inn name.
Stayed 1 night in Sep 2023
Response from Katrin Brehme on 2 Oct 2023
Dear Evan,We checked your room but didn't detect any smell. We have already arranged for new pillows and apologize. We wish you all the best!Best regardsKatrin BrehmeGuest Services Manager

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind! The room was very clean and so was the hotel. Breakfast was very good. Perfect distance to Old Town and Oktoberfest. Will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Phillip Kakulu on 24 Sept 2023
We are glad you had a lovely stay. we look forward to having you here again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay. Staff was excellent and very friendly. The breakfast buffet was one of the best we’ve had anywhere in the world. Close to all modes of transit
Stayed 2 nights in Aug 2023
Response from Katrin Brehme on 5 Sept 2023
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

10/10 Excellent

Lara A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Nice
Easy to check in. Parking was an extra fee but worth it. It is about 2 miles walking to get to the main town square, but is located on a tram line so easy off and on if needed.
Stayed 1 night in Aug 2023
Response from Katrin Brehme on 5 Sept 2023
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 nights for family of 3 including a child. Thought the rooms were a bit small and was told they only have 1 size room to our disappointment. The hotel is clean and well kept. Breakfast selection was good and food tastes bleh in European standards, but it's free. The entrance from car garage to the hotel was weird. I don't get why I can't use my hotel room card to enter, but I have to buzz in every time. Also, I need a special card from the reception to access self-laundry. These are some quirks that I didn't care for. Apart from that, it was a nice stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel in Germany
It was probably the worst hotel I have been to in my life. To start with my aircon didn’t work and it took them 2 days just for someone to come and have a look. After someone had a look he left saying someone would call from reception. The phones must have been down as I never got a call and still no aircon during a heat wave of 30 degree days. but not only that the rooms shower head was broken and hanging at waist level and could not be set any higher. The same maintenance guy looked at it and said it could be fixed tomorrow. This was on the second day. Of course that never got fixed. My friend Cameron was very on edge at this point as he has some pretty bad conditions. And to add to the bathroom water was leaking into the laundry area from the bottom of the wall into one of our suitcases. And to top it off we got to wake up to some nice soggy bacon and breakfast that was lovely, not. The breakfast was also very average and left my borderline coughing my lungs up over the sink after breakfast most days. But apart from that the working told me everything would be taken care of which was nice to hear but when they just say that and nothing gets done is quite hurtful to my friend cameron. If he doesn’t make it the rest of our trip it’s because of this place. So thanks a lot
Stayed 4 nights in Jun 2023

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
Nowhere on Expedia or Hotel site did it say there we stairs to climb up and down with suitcases to get to the hotel which was very difficult. Also we had to change rooms twice in order to get a room where the AC worked
Stayed 4 nights in Jun 2023

2/10 Terrible

Ali

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately it was my worst trip and the hotel played big role with that. Heating wasn't working in the room and aircon was left on which i didn't notice in the beginning. Fell a sleep shortly after arriving my room and when i woke up i had terrible cold which ruined all my holiday. I left today and cold got even worse. When i spoke to them about heating , i was given a very small heater which is smaller than my hand and it wasn't heating the room at all. Breakfast was very good and staff were always trying to help but the tempreture in the room basically ruined it all. I asked them to come and check the room to see that heating was really poor which they did and i was told that it was same in all rooms.
Stayed 2 nights in May 2023
Response from Katrin Brehme on 19 May 2023
Dear guestThank you for choosing our hotel for your stay in Munich. It's great that you were able to start the day well strengthened by our good breakfast.The heating in the room worked and just needed to be turned on, we will be re-training our staff and we sincerely apologize!We would be happy to welcome you again to convince you of our quality as a host.Best regardsKatrin BrehmeGuest Service Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Kian Noushari on 11 May 2023
Dear Margaret, thank you very much for taking time and rating us. that was absolutely a pleasure for us to have you at our hotel.we are looking forward to welcome you at Hampton againI wish you all the best Best Regards

10/10 Excellent

Bruce

Stayed 3 nights in Mar 2023
Response from Katrin Brehme on 24 Mar 2023
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

10/10 Excellent

henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Friendly Staff
The staff was very helpful and friendly. The room was clean and well appointed. There was a restaurant on the property (adjacent Hilton Gardon is in the same courtyard) that was really really good!
Stayed 2 nights in Mar 2023
Response from Brehme on 9 Mar 2023
Dear GuestThank you very much for the really good rating of our house and restaurant from our neighboring hotel.Please visit us again soon!Best regardsKatrin BrehmeGuest Service Manager

10/10 Excellent

CHARALABOS, clearwater

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, everything perfect!!!
Stayed 1 night in Feb 2023
Response from Brehme on 16 Feb 2023
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very good, laundry is the worst!
The hotel stay was amazing. However, the laundry service was very very bad. They ruined a shirt of mine, and I have not yet been able to elicit any response from the hotel in this regard.
Stayed 5 nights in Jan 2023
Response from Brehme on 10 Feb 2023
Dear GuestYour wonderful review of your stay at the hotel fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. With the laundry service we regret and apologize. For the complaint of the laundry service, which is an external company, we would have needed the shirt and the receipt. Despite this misfortune, we hope for further visits and wish you all the best until then.You can also contact me directly at "katrin.brehme@hilton.com"Best regards from Munich.Katrin BrehmeGuest Services Manager

8/10 Good

BULENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Stay in it every time I go to Munich.
Stayed 3 nights in Nov 2022
Response from Katrin Brehme on 28 Nov 2022
Dear RichardYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

8/10 Good

Bernadette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Katrin on 28 Nov 2022
Dear BernardetteThank you for the good rating of your stay. It is nice to read that we met your expectations and that you enjoyed your time with us. In the hope of seeing you again soon, we remain with warm regardsKatrin BrehmeGuest Service Manager

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was okay, staff didnt seem very professional or helpful but it was quick. Staff for housekeeping and at the breakfast area were great however. Checkout was easy and quick. The hotel was clean and the room was spacious, it lacked a fridge which would have been nice. Its close to a main s bahn station so getting in and out of the city or to the airport was extremely quick and easy. In general it was a good experience
Response from KB on 4 Nov 2022
Dear Jacob, Thank you for choosing the Hampton by Hilton hotel for your visit to Munich and for subsequently sharing your experience with us. We are pleased that you were able to enjoy most of your stay with us, especially our good location was able to convince you. Nice that you were pleased about the friendliness of our staff from breakfast and the rooms. We have passed on your information about the improvement of our house to our colleagues and management. We would be very happy to welcome you again.Best regards from Munich.Katrin BrehmeGuest Service Manager

10/10 Excellent

JAMES T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room. Good breakfast offerings.
Stayed 7 nights in Oct 2022
Response from Katrin Brehme on 25 Oct 2022
Dear JamesThank you for choosing the Hampton by Hilton hotel for your visit to Munich and for sharing your experience with us afterwards. We are pleased that you were able to enjoy your stay with us and that you felt particularly comfortable in the hotel room. It's nice that you were able to start the day well strengthened by our rich breakfast. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich!Katrin BrehmeGuest Service Manager

2/10 Terrible

Cara, Charlotte

Stayed 3 nights in Sep 2022

6/10 Okay

Virginia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room, with a small supermarket almost next door. Breakfast is great. Although I didn’t manage to get coffee on one mornings due to either long que and a broken machine. Disappointing, chocolates that were left for me were unable to be found by the front desk staff. I asked the staff member to check but they replied ‘nothing’. Walking distance to the railway into the city Centre. .
Stayed 3 nights in Oct 2022
Response from Katrin on 24 Oct 2022
Dear VirginiaThank you for taking the time to share your experience with us on this portal. We have already forwarded your feedback to our management. We apologize for the inconvenience and rest assured that this indeed does not live up to our otherwise high standards. Dear guest, we would still be very happy to welcome you again to convince you of our hospitality.Until then, we remain with best regards.Catherine BrehmeGuest Service Manager

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I would never stay or recommend this property. It is old and worn. Bed was uncomfortable and temperature control in the room did not work.
Stayed 1 night in Sep 2022
Response from Katrin Brehme on 11 Oct 2022
Dear AmitThank you for taking the time after your stay to let us share your experiences on this portal. Your opinion is an important tool for regular quality control for us. We have already passed on your feedback to our management. Please excuse the inconvenience caused in this way and rest assured that this actually does not meet our otherwise high standards. Dear Michael, we would still be very happy to welcome you again so that we can convince you of our hospitality qualities. Until then,we remain with best regards.Katrin Brehme

10/10 Excellent

Lance

Stayed 3 nights in Sep 2022
Response from Katrin Brehme on 24 Sept 2022
Dear GuestThank you for the very good rating of your stay at the Hotel Hampton by Hilton Garden Inn Munich City. It is wonderful to read that we fully met your expectations and that you were able to thoroughly enjoy your time with us. In the hope of seeing you again soon, we remain with warm regardsKatrin BrehmeGuest Service Manager

10/10 Excellent

Rajashekar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that was about 20mins walk away from Oktoberfest. Staff were amazing and friendly.
Stayed 2 nights in Sep 2022
Response from Katrin Brehme on 19 Sept 2022
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Katrin on 7 Sept 2022
Dear GeorgeThank you for your review of your stay at the Hampton by Hilton hotel. It is wonderful to read that we fully met your expectations and that you were able to thoroughly enjoy your time with us. In the hope of seeing you again soon, we remain with warm regardsKatrin BrehmeGuest Service Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2022
Response from Katrin on 7 Sept 2022
Dear GuestThank you for the good review of your stay at the Hampton Hilton hotel. It is nice to see that we met your expectations and that you enjoyed your time with us. In the hope of seeing you again soon, we remain with warm regardsKatrin BrehmeGuest Service Manager

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival we found our room to be in a poor state. The toilet when flushed sprays onto the floor, there were tears in the sheets, the safe was inoperable and the carpet edge was sharp and protruding. We then had to keep going back to the front desk, who insisted the handyman check the toilet. When the repairman came he simply said "that's how it is" and left. There's no way a toilet should spray onto the floor. We were given a new room with all the same problems and then finally a third, still the toilet sprayed on the floor, but the safe worked and the sheets were fine. The beds are hard as concrete, but the breakfast was good.
Stayed 8 nights in Aug 2022
Response from Katrin on 7 Sept 2022
Dear Jason, Thank you for your feedback following your stay. Your opinion is an important tool for regular quality control for us. We have already forwarded your feedback to our management. We apologize for the inconvenience this has caused and rest assured that this really does not live up to our otherwise high standards. Dear Jason, we would still be very happy to welcome you again so that we can then fully convince you of our host qualities. Until then, we remain with best regards. Katrin Brehme Guest Service Manager

6/10 Okay

Ban Issa Bahho

Stayed 2 nights in Aug 2022
Response from Katrin on 7 Sept 2022
Dear GuestThank you for taking the time to let us share your experiences on this portal after your stay at the Hampton by Hilton hotel. Your opinion is an important tool for regular quality control for us. We are pleased to see that you were generally satisfied with your stay. In the future, please do not hesitate to contact our local staff directly at any time with any requests or suggestions, so that we can help to meet your expectations during your stay. Dear Guest, we would be very happy to welcome you again soon so that we can convince you of our hospitality qualities. Until then, we remain with warm regards from Munich.Katrin BrehmeGuest Service Manager

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Location was good for us being close to the train station. Room was really too small for three people but we weren’t spending any time in the room so we made it work. Shower design was poor. A half wall that allowed water to go everywhere in the bathroom.
Stayed 2 nights in Aug 2022
Response from Katrin on 7 Sept 2022
Dear NancyThank you for choosing the Hampton by Hilton hotel for your visit to Munich and for sharing your experience with us afterwards. We are pleased that you were able to enjoy most of your stay with us, and that you were particularly impressed by our good location. It's great that you were able to start the day well strengthened by our good breakfast. We have passed on your criticisms to our management. We would be very happy to welcome you again. Best regards from MunichKatrin BrehmeGuest Service Manager

8/10 Good

fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
+ very friendly staff + good breakfast + good air conditioner + near uban + it had garage for car - showet was bad designed, so alö bathroom gets wet when you take shower
Stayed 2 nights in Jul 2022
Response from Katrin on 7 Sept 2022
Dear FatemehThank you for choosing the Hotel Hampton by Hilton for your visit to Munich and for sharing your experience with us afterwards. We are very pleased to read that our house was able to convince you for the most part. We have passed on your infos to our management. We would be happy to welcome you again.With kind regardsKatrin BrehmeGuest Service Manage

10/10 Excellent

Mehnaz

Stayed 1 night in Jul 2022

6/10 Okay

Alba

Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Great hotel with a nice young manager
Stayed 7 nights in Jun 2022
Response from Katrin Brehme on 13 Sept 2022
Dear GuestYour wonderful rating fills us with joy. Thank you for staying with us and for taking the time to send us your feedback in this way. We hope for many more visits and wish you all the best in the meantime. With best regards from Munich.Katrin BrehmeGuest Service Manager

4/10 Poor

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Wifi was not working which was very inconvenient as we needed it to check in for the next leg of our journey. Staff were not helpful instead simply acknowledged they have known Wifi issues!
Stayed 1 night in Jun 2022
Response from Hampton by Hilton Munich City Centre West Team on 3 Aug 2022
Dear Gail, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback regarding the wireless internet service and apologize that it didn’t meet your expectations. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Best regards

8/10 Good

Vanessa

Stayed 2 nights in May 2022

6/10 Okay

Margherita

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service
Wonderfully hlpful and friendly staff
Stayed 14 nights in Apr 2022