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Reviews of Hotel Galleria

Hotel Galleria
Plinganserstraße 142, Munich, BY

Reviews

6.2
Rating 10 - Excellent. 36 out of 357 reviews" "
Rating 8 - Good. 79 out of 357 reviews" "
Rating 6 - Okay. 141 out of 357 reviews" "
Rating 4 - Poor. 65 out of 357 reviews" "
Rating 2 - Terrible. 36 out of 357 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a bed, a shower, and a bathroom (granted the toilet doesn't seem to flush). The owners are very nice but it lists things that are not true. The main issue here is they say "English". No. Cannot even list "familiar with English". The rooms are dated - very dated - and the decor makes no sense. It's Germany so why is the room covering done in cheap Pacific island scenery? Like I said there are no bells and whistles. But that is what I wanted so there was never a reason to stay in the room. We were out by 6-8 AM and back around 10pm every night. It was a place to sleep. That is all you should expect.
Stayed 10 nights in Oct 2023

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good breakfast and the room was clean and allowed us all to be together
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stay away!!! RUN!! Do not book!
We stayed for 3 nights. Room for family with 5 people is very cramped. No closet space to store luggage. With luggage on the floor there is no walking space. Tripping hazard. The beds felt like cots. You can feel the spring in the mattress. The mattress is so thin.Pillows are flat blanket like. Good luck if you’re looking for a fluffy pillow. No place to dry your towel. Hangers are recycled from department store so try hanging your damp towel on it. Bent the hanger... Bathroom is very small. No hooks in bathroom to hang towel or clothes while you shower!!! How hard is it to add few hooks on a wall?? Heavy duty command hooks?? Found stink bug in the bathroom. Toilet didn’t flush properly. Far from public transportation. Not easy to get to. DON’T book here. You’ll regret it. Friendly staff but that doesn’t make up for all the other inconveniences. Wifi sucks, no manager on property after 6/7PM. Good luck getting towels or anything after hours. Place needs a wrecking ball and start over. When I complained about the check in the owner gaslit me and said we made noise other guest couldn’t sleep in the meantime we only went to the hotel to shower and sleep. We left each day at 5. The stairs creak not my fault. I want to cry.
Stayed 3 nights in Aug 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hote Galleria is an old hotel with plenty of charm. I got started off on the wrong foot when they wouldn’t let me cancel my reservations about 6 weeks out. So I changed my entire itenerary to not lose $176. Friendly staff. Comfy clean beds. No AC and the shower was a bit frustrating. Nice breakfast in the morning. Helpful recommendations. Close to the zoo and a great Biergarten.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
The pillows in the room were uncomfortable. Breakfast very small selection (no toaster, 1 fruit selection, no yogurt). Room is fine for 1 night in my opinion.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Michelle

Travelled with family
Stayed 1 night in Jan 2020

6/10 Okay

Al, New Hampshire

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, a 5 min walk to the UBahn and a 5min ride to downtown. Good breakfast. VERY small bathrooms and the bedroom was not great for the amount we paid. (uncomfortable beds and very small room).
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looks very historical but in great need of updating. The bed was horribly uncomfortable. Water stains on the walls. If this place was cheap I wouldn’t have thought twice but it was the most expensive place I stayed and the least nice.
Stayed 1 night in Oct 2019

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry
Great place! Old yes! It is what it is. Safe
Stayed 2 nights in Sep 2019

2/10 Terrible

Lea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing good about this hotel.
The hotel does offer parking, however, spaces are limited to 5 or 6 spaces total. The water pressure in the shower was awful, no pressure at all, water went between hot and cold the whole time. It's like when someone else flushed the toilet, you got cold water. Decor is awful, beds are uncomfortable. Location is terrible. You have to drive or bus to see the sights in Munich. About 20-30 minute drive. It's over priced and barely a step above a hostel. Thin walls and creaky floors.
Stayed 1 night in Sep 2019

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Room comfort
Old-Style European Hotel, Too Tiny for Me
I chose this property for the location, free parking, and because it was well-reviewed on quick inspection. I wish I had delved into it more. I booked and prepaid 4 nights for my family, and wish I could have gotten a refund for the last 3 nights and stayed elsewhere. Our room had 3 uncomfortable beds, but not enough space for my family and luggage. We kept tripping over our bags and each other. The windows opened, which was our saving grace because the room was so hot and stuffy. We had to borrow a fan from my brother. The en suite bathroom was so tiny that my husband and I could not sit straight on the toilet because it was in the corner. Also, there are 30-something rooms, but only about 6 parking spaces. We were only able to park our car there one of the nights. The free breakfast was a nice assortment of breads, cheese, salami, yogurt, and soft-boiled eggs. If you have a guest join you for breakfast (as my brother did a few days), they will either charge €5 or €7.50.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small and old, more like a hostel than a hotel. Toilet didn't flush, shower leaked and was moldy, wifi constantly dropped and the cups in the 4'x10' bsthroom where not even wrapped. Even when I asked for clean cups i was told they didn't have any. Also, free parking consisted of 7 slots for a 15 bed hotel so better get there early. Puctures on-line where very misleading as the quality all around was severly lack. I dont know how this was rated as a 3 star hotel, it was terrible. Lastly, andd the only positive thing I can say, it was very close to the subway which made getting aroun Munich eaady.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was good as well as location. The room was a little simple but clean and staff was friendly.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place nice charm. Needs updating. But thats what keeps it affordable. A safe place to sleep.
Stayed 1 night in Jun 2019

8/10 Good

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galleria
Nice big house with small car park and early breakfast !
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The wifi was practically non-existant
Stayed 2 nights in May 2019

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
Great stay, friendly staff
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too poor service, No night staff at property, breakfast is very basic old building,No lift.Room is to funny with very very small bath,you need to be careful not hit your shoulder on the sink will you are using toilet, Room is Non smoking but was smale of cigarettes
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Budget hotel
A budget hotel with a nice location, convenient to the subway station. Amenities are simply basic - with small room and bathroom. WiFi was intermittent during stay with last 2 days no connectivity
Stayed 5 nights in Dec 2018

8/10 Good

Jason

Liked: Staff & service
Disliked: Room comfort
Average serves the purpose
Good for a quick overnight stay. Room was small and crowded. Parking was crowded. Not bad for the price.
Stayed 1 night in Jul 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quint Hotel in a fun location
I thoughly enjoyed our stay in Munich, Germany. Hotel Galleria was no small part in this. The good: The location was excellent for a family. It's a 5 min drive away from the zoo and a 10 min walk from the river. My kids dug a mud pit to catch fish and it was ridiculas, but they had a blast and it was free. Up the street was an italian restaurant called, De Vivo's. It was reasonable priced and great food. The room had bunkbeds for the kids, which they loved, but my back did not. The bad: The room was small and the TV was the size of a postage stamp. I won't grip about a free breakfest, but it was the same food everyday (rolls, cold meats, yougurt and hard boiled eggs). Scrambled eggs, hot meats and croissants would have blown my mind :) The room was smaller but we spent most of our time outside, so it didnt really matter too much. The weird? It's an art Deco hotel, so just looking around at the art was kinda cool. The bathroom had a sign saying they wouldn't be remodeling so stop asking. They also gave us a keycard to open the door after 11pm, because it wasn't manned. For a younger family this wasn't a problem, but i could see party types not liking this.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old, bathroom smells of urine
Very creaky floors, booked two rooms, both bathrooms had strong urine odor.... the staff was nice enough and breakfast was ok... biggest complaint was the odor and the creaky floors, everyone can hear when you step in the room...
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Basic hotel without basic amenities
Very small room for 2 people, no room service, no in room lockers, check in only till 11 pm.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

VINEEL PRATAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities

8/10 Good

Barbara

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

MrCarNut, Southampton

Disliked: Cleanliness, property conditions & facilities, room comfort
Small, Cold, Damp and Dated
I stayed in room 7 which was meant to be a double room but barely fitted two single beds pushed together. Couple of random bits of furniture and nowhere to work except sat cross legged on the bed.Room was cold and felt damp. Heating didn't work at first but even once I got it going it was not up to the job. Bathroom was so small, drying yourself IN the shower is the best option. Bathroom had a heater but the lead plugged in above the sink with the lead passing across the sink!!. Dirty carpet, particularly around the edges and general shabby state also added to the disappointment of the stay, particularly at the price I had to pay.
Stayed 3 nights in Sep 2017

4/10 Poor

David, Santa Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and overpriced
Everything in the room felt old and dirty. The room reeked of stale cigarettes despite being clearly labeled as a non-smoking room. The carpets were dirty. The bathroom had mold in it. The TV remote didn't work and when I complained the person at the front desk replaced the tape covering the batteries (there was no cover to the battery compartment) and said it should work now... it did not. Everything in the hotel felt like the owners were skimping to save a few euros. There were not enough parking spaces for all the guests despite being promised free parking. After returning to the hotel at 11:15 one night there were no parking spots left. I rang for someone to come to the front desk to ask where I should park but after 20 minutes of ringing no one came. Others guests were also ringing for someone at the desk because the wifi wasn't working. Again, no one came. When the wifi was working the signal was very weak in our room. The free breakfast was good but that is not enough to get me to stay there again.
Stayed 2 nights in Jul 2017

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice historical building made into a hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Small room but warm and practical. Dining room looks grand but breakfast was normal.
Response from Thomas on 19 Apr 2017
Dear guest, thank you very much for your stay. All the best. Hotel Galleria Munich.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is old fashioned and u can see cracks on the wall. Service lady in the breakfast was unfriendly and never smile at anyone. Enough selection for breakfast for this price.

2/10 Terrible

Magdy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
catastrophic mini hotel
very bad experience. I will never repeat that experience.

8/10 Good

Igor

Liked: Cleanliness
Convenient and clean
Old,but nice hotel. Approp for visiting Munich.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel easy to access the Munich
Staff is friendly, the room is clean and decorative. Free parking and free breakfast.

2/10 Terrible

SMAS, smas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Dirty room and Full of Spiders. Small bathroom & Dirty.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and quiet. Hotel staff was friendly and helpful. Hotel was not in the city which was nice to avoid traffic. City Center is about 15m by car so if you want the city, this is not it. If you want to relax, this is a nice place and yet the city is close. I would recommend this hotel.

8/10 Good

Clive, Stokenchurch, England

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good value,
I was visiting a friend. The hotel was warm, quiet and comfortable but a scruffy he staff ere helpful but not a good understanding of English. No cooked breakfast but buffet breakfast and room prices were good. Almost instant taxi service available

4/10 Poor

Nan, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
Desk clerk disputed booking for two people until I showed my paperwork. Room was very small carpet so dirty I refused to remove my shoes. Black mold on bathroom walls. Was very glad only booked 1 night. Buffet breakfast very bland and poor choices. waitress dropped tray full of dirty plates on my grandsons lap. terrible even the coffee was cold.
Response from Thomas on 4 Nov 2015
Dear Ladies and Gentlemen. Thank you for your stay by us. I'm sorry that you were not happy with us. But honestly say you should tell the truth. This is in the public domain. We have absolutely no arguing with our guests, just discuss. The number of guests may be wrong, if you have not correctly selected when booking. All rooms are freshly painted and there is absolutely no mold. We have rich full breakfast. Coffee is absolutely fresh and hot. Thank you. Hotel Galleria

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are locked using metal keys, which are kept at the front desk during the day. At night the door to the hotel (which is a house) is left open and there was no one sitting at the desk to watch over the keys to the rooms. It would have been very easy for someone to walk in, take a key, and steal all of your belongings. It was overpriced, I did not feel safe and would not recommend.
Response from Thomas on 9 Jan 2016
Dear Guest, thank you for your stay. We have 24 hour someone in the office or at the reception desk or staff accommodation. We have many cameras. Safety is an important issue. We guarantee our guests for their safety, person and property. If you need us, you can anytime klingeln.We come immediately. Thank you. Hotel Galleria.

4/10 Poor

H-Q Family, Calgary, AB, Canada

Disliked: Room comfort
Disappointting experience
Room too small for 5 people and cost was too high for the value Small bathroom Location was not bad but I think we can get a better place for the same price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Galleria was very comfortable and had an awesome free breakfast.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very small rooms, a broken shower door and a poor location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Room comfort
Small but convenient
Hotel Galleria provided a simple place to stay that was or reasonable price. The room was quite small for 4 people. The bathroom was also quite small and difficult to move around in. The front-desk staff was very helpful when we checked in and the second night with questions about parking. The breakfast was very good and provided quite a large variety to choose from.

6/10 Okay

Verified traveller

Disliked: Room comfort

4/10 Poor

barry, Littleton Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
Management was rude place was not kept up would not recommend staying there