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Reviews of Sunlight Eco Tourism Island Resort

3.5 out of 5
Sunlight Eco Tourism Island Resort
Naglayan Island, Barangay Baldat, Naglayan Island, Palawan

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 31 reviews" "
Rating 8 - Good. 6 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joren

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service
It is safe but for the buggy is the problem if many guest and your hotel room is too far
Stayed 1 night in Dec 2023

8/10 Good

Brenda

Stayed 2 nights in Dec 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation at its best.
The place is amazing. It is truly a beautiful resort. Kat and Francheska, the bartenders at Luna bar and by the pool, were both great! They made my stay so much more enjoyable as I was traveling alone. I’m really glad I made trip to Sunlight Resort.
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, secluded spot with great service.
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our overwater bungalow villa. The scenery was amazing. Only negative on this trip was that we went during typhoon season and a typhoon had access to and from the island cut off, so we were unable to do our Coron island tour.
Stayed 4 nights in Jul 2023

2/10 Terrible

Aurealyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and not kept well. Our bedding were dirty with blood stain when we arrived . There were cracks on the walls and floor and bugs and lizard in our rooms. Mind you we had 3 separate family with separate rooms. All same poor condition. The only thing that made this place great are the people the staff are hard working and nice. But, place was bad! HIGHLY DISAPPOINTED!! The food selection was limited. Each time we order something they come Back saying its no longer available. Also going to places in the property is so inconvenient. Not to mention when I arrived from the airport to the location no one picked me up from the hotel until 2 hours later at the dock. I DO NOT recommend this place!
Stayed 4 nights in Jul 2023

10/10 Excellent

duane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023

2/10 Terrible

Eric, Killeen

Travelled with family
Never even reached the property due to the lack of the ability to contact the property using the provided phone number provided to make arrangements for travel from the airport to the property by land and boat.
Stayed 3 nights in Jun 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanness and staff are awesome
Stayed 3 nights in Apr 2023

10/10 Excellent

Ken, Avondale Estates

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort met our expectations in its beauty, luxury, and service. The setting is stunning with reefs off their beaches accessible by just swimming with a mask and snorkel(free!). It is on an isolated island 40 minute boat ride from Coron town proper. The food is awesome, but not all the restaurants are available everyday. The breakfast buffet(included) is great with enough Pilipino food to keep natives happy! The prices are at luxury levels but reasonable in terms of US dollars. Airport transfers (bus and boat) are not included and you MUST arrange and pay in advance! The correct phone number is 63 286571918. They do not respond via the Expedia messaging option. Get the Viber messaging app. This is the way they communicate throughout the day about restaurant options and reservations, tours, and services. It is essential to prevent frustration about restaurant options.

6/10 Okay

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As an island resort, guests have limited access to island resort facilities/activities at night - gym closes at 7pm - 3 beaches are closed at 6pm - swimming pool closed at 7pm - pool bar follows the swimming pool 7pm closing - in-room TV only have limited saved movies (no cable TV) - 10 restaurants on the island but if one gets pre-booked, guests were not notified ahead of time to allow guest to re-arrange dining schedule (esp if guest craving for certain food type - Filipino, Chinese, Italian, Japanese) TRANSFER TO ISLAND: Istead of dining at the Sunlight Hotel in Coron Town, we had to quickly eat at outside caridenria to make it to the 15mins ferry service departing from Coron town, (in-house resto cannot quickly cook a food), but then got booted out at last minute of the ferry service from Coron town proper and had to wait for another hour for the ferry coming from the island. Wasted our time and all you get is "Sorry".
Stayed 2 nights in Aug 2022

10/10 Excellent

EDUARDO JR

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional, very friendly staff. Highly recommended especially for families. We are definitely going back.
Stayed 3 nights in Jul 2022

10/10 Excellent

DerekSchneider, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the efficiency and sensitivity of the staff. Although there were other tourists there, the staff made us feel like it was just my wife and I. It was incredible the quality of everything there. We would totally come again and are recommending it to others. Loved it!
Stayed 4 nights in Feb 2020
Response from SETIR on 20 Aug 2021
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how exclusive the property was and how welcoming the staff were.
Stayed 3 nights in Feb 2020

6/10 Okay

Trent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019

6/10 Okay

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy with customer service.
The resort was a very pleasant stay, However, their sister hotel in Coron town is a complete opposite. The customer service sucks, to say the least. No one answers the phone and the customer service, hotel and the resorts staffs don't communicate well. The mgr (Meds, I believe is he name )at the coron hotel that guests needs to stay awaiting transport to the resort is useless and incompetent. She hid in her office avoiding guest complains. The resort mgr at the resort, is a lot better and very accommodating. They made us feel they really care about our stay. The food section is okay, staffs are accommodating but need some improvement on the service and food selection. Overall, the stay is pleasant and relaxing, too bad the Coron Hotel ruin it for us.
Stayed 3 nights in Nov 2019
Response from SETIR on 20 Aug 2021
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so beautiful. i will be back. staff are friendly and we enjoyed our stay so much
Stayed 1 night in Aug 2019
Response from Vangie on 22 Aug 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jul 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room service was terrible, it took over an hour for them to bring every order. Einstein himself couldn’t figure out why it took 45 minutes to make a frozen margarita. Drinks arrived melted with a chunk of ice in the middle. On top of the slow service the reviews about the food not being good was right. Too pricy and not very tasty. Other than the food, drinks, and prices the resort was nice. 20 USD for dinner is far too much in the Philippines for what was served.
Stayed 3 nights in Jun 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

4/10 Poor

Myla

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2019

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
Stayed 3 nights in May 2019
Response from Vangie Gomugda on 4 Oct 2019
We greatly appreciate you taking the time to write a wonderful review, and also we thank you for choosing Sunlight Eco Tourism Island, while visiting Palawan. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself was great, staff were wonderful I couldn’t complain about anything else, but the food that the serve from the buffet needs a lot of improvement. By staying there for a few days I noticed that they cater for Chinese, they should start looking at re doing their menu. They need to have more varieties of fruits and cereal. Cats walking around the dining area everyday we were thereea
Stayed 3 nights in May 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so amazing. When we arrive, we were greeted with the staff with a shell made necklace & a mango juice drink, the check in process was speedy. All the staff were all smiles and greets everywhere you go.
Stayed 2 nights in Apr 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

4/10 Poor

Michael, Roseville CA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
first class luxury island hotel indeed and not too crowded with very clean white sand beach
Stayed 1 night in Feb 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

8/10 Good

Mazyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
منتجع جميل جداً طبعاً للسكن فيه لايمكن الذهاب الى وسط كورون فهو منتجع في جزيرة خاصة الاكل والفعاليات والنقل من والى المنتجع غالي لكن منتجع يستحق التحربة
Stayed 3 nights in Jun 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y la amabilidad de todas las personas del hotel! Adicional unas instalaciones únicas y bien cuidadas
Stayed 4 nights in Jun 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maten måste förbättras
Stayed 4 nights in Feb 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Vangie Gomugda on 4 Oct 2019
Dear Sir /Madam, On behalf of everyone at Sunlight Eco Tourism Island, We would like to thank you for being a guest,. We value the trust you have put in our services and would like to thank you for that. It’s always a pleasure serving you and we certainly look forward to doing that in the future. Your feedback is very important as we are constantly looking for ways to improve our services. Thank you very much.