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Reviews of Golden Tulip Westlands Nairobi

4 out of 5
Golden Tulip Westlands Nairobi
65 Muthithi Street, Nairobi, Nairobi

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 272 reviews" "
Rating 8 - Good. 89 out of 272 reviews" "
Rating 6 - Okay. 38 out of 272 reviews" "
Rating 4 - Poor. 8 out of 272 reviews" "
Rating 2 - Terrible. 7 out of 272 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Pravin

Travelled with family
Liked: Staff & service
Hotel was okay but in business area Breakfast was nice And rooms were clean but the bathrooms needed to be deep cleaned The only issue I had was the receptionist called Junior who was very rude I had already paid for late check out earlier in the day but when I went to reception to confirm the timings she wanted to charge me for a whole day even after paying Apart from that the staff at breakfast were amazing
Stayed 6 nights in Mar 2024
Response from Irshad Quazzafi- General Manager on 16 Mar 2024
Dear Pravin,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience and are glad that few of our associates delivered service excellence and while others raised an area to work on. We will work on the cleaning process. Kindly note that the late checkout charges were posted during the day by one of our associate, and Sharon collected the room key and assisted you with checkout process. We look forward to welcome you back.

4/10 Poor

Khalifa

Breakfast isn't good also no dental kit provided.
Stayed 1 night in Feb 2024
Response from Irshad Quazzafi- General Manager on 22 Feb 2024
Dear Khalifa,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us and are sorry that you didn't like our breakfast spread, we will work on the same. Dental kits are provided upon requests .We look forward to welcome you back.

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
mixed review.
The location is good. The kitchen staff are amazing (particularly the Chief Rachael). The security staff are excellant. There was one lady on the ground floor and she was always very grumpy (15 times, I said please and thank you) and she never once responded. Also, one Saturday evening I had a drink at the donwstairs cafe with a friend, we then had another drink at the roof top bar. On the way out she asked to use my bathroom (she didn't want to use the public toilets). I was in my room for 3-5 (Max minutes) after she left I was told there was 40$ additional payment for having somone in my room.. I thought that this was crazy.
Stayed 8 nights in Jan 2024
Response from Irshad Quazzafi- General Manager on 22 Feb 2024
Dear Andrew,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your sty experience with us and are glad that few associates made your stay memorable. On your concern about your visitors, it was checked and discovered that you had several visitors visiting your room (mainly female) all throughout your stay and you were never disturbed in regards to them as the hotel followed their policies of visitors timings. However on the night you were mentioning the lady visitor was accompanied by you at lobby level café and she did use the lobby level washroom. The policy of registering visitors to front desk during night time is mandatory along with applicable charges. You were informed about the charges when you reached your room with the visitor and you agreed for the policies. Also your visitor left the room approximately after 35 minutes.We look forward to welcome you back.

10/10 Excellent

Abdirizak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jan 2024
Response from Irshad Quazzafi - General Manager on 31 Jan 2024
Dear Abdirizak,My team and I thank you for sharing your stay experience with us. We are glad that you had a comfortable and memorable stay with us.Thanks and Regards

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great gym. Safe area.
Stayed 4 nights in Dec 2023
Response from Irshad Quazzafi- General Manager on 31 Jan 2024
Dear Sandra,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with . We are glad that you had a comfortable and memorable stay with us, with special mention for our Gym. We look forward to welcome you back.Thanks and Regards

8/10 Good

Latha

Travelled with family
Liked: Cleanliness, staff & service
Unique about the property is the attention of the staff and the chefs. They truly care about the guests and accommodate your requests. Thanks to Chef Ajay for catering to vegan requirements. Every time I have come to Kenya I have stayed here. Golden Tulip used to be an excellent property currently it's a bit run down in the bathrooms. The caulking, trash cans, etc need some attention.
Stayed 1 night in Nov 2023
Response from Irshad Quazzafi on 25 Nov 2023
Dear Latha,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation for our staff.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Chinedu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Very beautiful and clean hotel. Amazing service too
Stayed 3 nights in Nov 2023
Response from Irshad Quazzafi on 23 Nov 2023
Dear Chinedu,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation for our staff.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and efficient staff
Stayed 4 nights in Nov 2023
Response from Irshad Quazzafi, General manager on 20 Nov 2023
Dear Paul,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us. We Look forward t welcome you back.

8/10 Good

Gladston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Irshad Quazzafi on 15 Nov 2023
Dear Gladston,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

2/10 Terrible

Abdullahi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Irshad Quazzafi on 4 Nov 2023
Dear Abdullahi,Assalam O AlikumGreetings from Golden Tulip Westlands, Nairobi…!!!We thank you for rating us and we can see that there was some concern. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

6/10 Okay

abu sadat md m

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Irshad Quazzafi on 31 Oct 2023
Dear Abu Sadat,Assalam O AlikumGreetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

2/10 Terrible

Abdullahi

Stayed 1 night in Oct 2023
Response from Irshad Quazzafi on 31 Oct 2023
Dear Abdullahi,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Irshad Quazzafi on 25 Oct 2023
Dear David,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us. Thanks a lot given us 10 out of 10.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and comfortable
Perfect and comfortable stay overall. Breakfast included local dishes and they were nice experience.
Stayed 2 nights in Oct 2023
Response from Irshad Quazzafi on 18 Oct 2023
Dear Atsushi,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation for our facility & staff. We are happy that you had a great stay with us & enjoyed the local touch of breakfast.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Meg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Irshad Quazzafi on 12 Oct 2023
Dear Meg,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Aldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with clean rooms and a nice rooftop bar
Stayed 1 night in Sep 2023
Response from Irshad Quazzafi on 21 Sept 2023
Dear Aldo,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation for our services & facilities. Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was a Pleasant stay, the service was excellent and all staff were very friendly. I will definitely recommend this hotel to fry and family band will come back again. Thank you
Stayed 2 nights in Aug 2023
Response from Irshad Quazzafi - General Manager on 8 Sept 2023
Dear Tasneem,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable stay with us .We look forward to welcome you back.

4/10 Poor

Abdulaziz

Stayed 7 nights in Aug 2023
Response from Irshad Quazzafi on 25 Sept 2023
Dear Abdulaziz,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed

2/10 Terrible

Ashley

Stayed 1 night in Aug 2023
Response from Irshad Quazzafi - General Manager on 19 Sept 2023
Dear Ashley,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us , kindly let me know the areas of improvement for us , where in we can achieve 5 out of 5 from you on your next visit.Looking forward to welcome you back.

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Irshad Quazzafi on 29 Aug 2023
Dear Mohammed,Assalam O Alikum....!!!Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us. Pleasure to see 8 out of 10.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Vishal

Stayed 1 night in Aug 2023
Response from Irshad Quazzafi - General Manager on 19 Sept 2023
Dear Vishal,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for rating your stay experience with us and are glad that you had a memorable stay with us.We look forward to welcome you back.

10/10 Excellent

Kaushik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service.
The first room they gave us had an issue with the air conditioning, ie it wasn’t working properly. So a swift room change was organised.
Stayed 1 night in Aug 2023
Response from Irshad Quazzafi on 28 Aug 2023
Dear Kaushik,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for feedback apricated this help us to improve on day to day basis, We are happy to see that our team took the action immediately, as you know some time we have these technical challenges. Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Irshad Quazzafi on 13 Sept 2023
Dear John,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

Kaushik

Stayed 2 nights in Aug 2023
Response from Irshad Quazzafi - General Manager on 21 Aug 2023
Dear Kaushik,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us. We Look forward to welcome you back.

10/10 Excellent

Subhendu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Irshad Quazzafi on 12 Aug 2023
Dear Sir /Ma'am,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.Thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Tasneem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Nice breakfast. Housekeeping very polite.
Stayed 2 nights in Aug 2023
Response from Irshad Quazzafi - General Manager on 21 Aug 2023
Dear Tasneem,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us. We look forward to welcome you back.

6/10 Okay

Ashish

Travelled with family
Liked: Cleanliness, room comfort
Need hospitality training
I was expecting much more from this hotel, having started before. My son and I stayed too close out a week in Kenya. The time was clean, but here are the issues: -TV didn’t work the entire time (despite 3 calls to fix, nothing happened) - water pools in the bathroom are a relatively short use of the shower - coffee shop sold me a stale piece of cake (my informing them and returning 3/4 slice did not result in any change in the bill or offer for something different!) While none of the above issues are a huge deal, it gives more the feeling of a 2-3 star hotel. Generally, the staff were friendly, but not aware of hospitality. This should not be the case for a Golden Tulip in the Westlands. I mentioned a couple of these things at checkout, but one manager dodged a response by wrapping up his shift without closing the loop with me. The next manager was unavailable when I needed to leave (he also was unreachable by the front desk staff)
Stayed 3 nights in Jul 2023
Response from Irshad Quazzafi on 1 Aug 2023
Dear Mr. Ashish,Greetings from Golden Tulip Westlands, Nairobi…!!!We thank you for your feedback, we assure you that we will look into all the points highlighted by you.Sorry for the inconvenience. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Minh Thien

Stayed 1 night in Jul 2023
Response from Irshad Quazzafi on 24 Jul 2023
Dear Minh Thien,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.Thank you for rating us 10 out of 10.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Aliyah

Stayed 1 night in Jul 2023
Response from Irshad Quazzafi on 21 Jul 2023
Dear Aliyah,Greetings from Golden Tulip Westlands, Nairobi…!!!We thank you for your giving us 10 out of 10, we really appreciate.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean with good space. I did miss a refrigerator in the room even though there was an empty cabinet designed for one. It would have been nice to keep my drinking water cold. I liked being able to connect my phone to the TV to view my own content. WIFI was strong. Staff was very friendly and helpful. Security was very good, they seemed very concerned about my safety. There is a shopping mall with a market down the street (walkable) which was convenient. The breakfast was very good with long hours of availability so you don't feel rushed. I stayed 2 separate times during my trip.
Stayed 1 night in Jul 2023
Response from Irshad Quazzafi on 15 Jul 2023
Dear Raymond,Greetings from Golden Tulip Westlands, Nairobi…!!!We thank you for your kind words of appreciation for our staff and facility. We are very happy to see your positive feedback.Regards to the refrigerator we do have only in Superior / Deluxe / Suite RoomOnce again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

Paul, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Golden Tulip, It was easy enough to access and we felt very safe. We enjoyed the breakfast and the coffee shop. Great value!
Stayed 2 nights in Jun 2023
Response from Irshad Quazzafi on 26 Jun 2023
Dear Paul,Greetings from Golden Tulip Westlands, Nairobi…!!!We thank you for your kind words of appreciation for our staff.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

C S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Services of Chef Mr. Panda, was noteworthy. Also staff very friendly and cordial behaviour.
Stayed 2 nights in Jun 2023
Response from Irshad Quazzafi - General Manager on 14 Jun 2023
Dear Guest,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us with special mention for our Executive Chef and other associates.We look forward to welcome you back

10/10 Excellent

Caprice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Golden Tulip. It was clean, the staff was fantastic, everything was reasonably priced (i.e. food, drinks, mini bar, etc.). The location is close to museums, shopping and restaurants.
Stayed 2 nights in Jun 2023
Response from Irshad Quazzafi. General Manager on 9 Jun 2023
Dear Caprice,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us, we are glad that your stay was memorable. We look forward to welcome you back.

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helping staff Very cooperative and helpful
Stayed 2 nights in Jun 2023
Response from Irshad Quazzafi, General Manager on 9 Jun 2023
Dear Fatima,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us , we look forward to welcome you back.

10/10 Excellent

Anisa

Liked: Staff & service, property conditions & facilities, room comfort
It was great The staff was great always had a smile on their face Very friendly Beautie. Charles shetty Prakash chef Every one was great Thankyou all
Stayed 6 nights in Apr 2023
Response from Irshad Quazzafi, General manager on 10 May 2023
Dear Anisa,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us , we are glad to know few of our associates delivered service excellence to you. We look forward to welcome you back.

10/10 Excellent

Henrik

Stayed 1 night in Apr 2023
Response from Irshad Qyazzafi. General Manager on 20 Apr 2023
Dear Henrik,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us and rating us the best.We look forward to welcome you back.Thanks and Regards

6/10 Okay

Teo

Stayed 2 nights in Apr 2023
Response from Irshad Quazzafi- General Manager on 14 Apr 2023
Dear Teo,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for rating us on your stay experience. We would work harder to get 10 out of 10 on your next visit.

10/10 Excellent

chris

Stayed 5 nights in Mar 2023
Response from Irshad Quazzafi, General manager on 11 Apr 2023
Dear Chris,Greetings from Golden Tulip Westlands Nairobi!I am glad to read that you had a comfortable stay us. We look forward to welcome you back.

8/10 Good

sienny

Stayed 4 nights in Mar 2023
Response from Irshad Quazzafi, General Manager on 27 Mar 2023
Dear Sienny,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us. We look forward to welcome you back.

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was wonderful. Staff very attentive. Pool a bit of a disappointment as not as it appeared in pictures. Also was icy cold and therefore not very swimmable. One of the reasons we booked was because of this pool. Also, website on Expedia is misleading, as this hotel is actually twice as far from Sarit Centre as indicated. The map is not correct.
Stayed 3 nights in Mar 2023
Response from Irshad Quazzafi, General manager on 26 Mar 2023
Dear Kathryn,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your sty experience with us. We are in process of heating our swimming pool, however its a lengthy process. Sarit Center shopping Mall is at a proximity of 1.4 KMS from us.We look forward to welcome you back.Thanks and Regards

8/10 Good

Mohamed

Stayed 7 nights in Mar 2023
Response from Irshad Quazzafi General Manager on 21 Mar 2023
Dear Mohamed,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for rating us on Expedia. We look forward to welcome you back

6/10 Okay

SANDRA, GRANGER

Business traveller
Good can be better and better can be best
Stayed 1 night in Feb 2023
Response from Irshad Quazzafi on 9 Mar 2023
Dear Sandra,Greetings from Golden Tulip Westlands, Nairobi…!!!We thank you for your time and noted the points we will work on it.We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

10/10 Excellent

Ahmed

Stayed 4 nights in Feb 2023
Response from Irshad Quazzafi, General Manager on 7 Mar 2023
Dear Mr Ahmed, Greetings from Golden Tulip Westlands Nairobi.My team and I thank you for sharing your stay experience with us.Looking forward to welcome you back.

10/10 Excellent

Nagib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience!
Superb hotel in Westland/parklands area of Nairobi. Unbeatable generous breakfast with a variety to die for. Room are spacious and bed was very comfortable. Shower experience was better than going to a spa. Amazing water pressure in shower. Nicely decorated. I recommend it wholeheartedly.
Restaurant on 1st floor
Restaurant.
Stayed 3 nights in Jan 2023
Response from Irshad Quazzafi on 4 Feb 2023
Dear Nagib,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation for our hotel & our services as well as our faciities.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

8/10 Good

Robert

Stayed 1 night in Jan 2023
Response from Irshad Quazzafi on 25 Jan 2023
Dear Robert,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your time & giving us 8 out of 10Home away from home. Stay blessed. Thanks & Regards,Irshad Quazzafi.General Manager

6/10 Okay

Kamal, Calgary

Response from Irshad Quazzafi on 15 Nov 2023
Dear Kamal,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager

6/10 Okay

Jayesh

Basic 3-4 star hotel with large rooms and comfortable bed. Food's not great though and the prices on the room service menu do but match what your get charged. Decent shower and easy to get to places in central Nairobi from here.
Response from Irshad Quazzafi on 6 Jan 2023
Dear Jayesh,Greetings of the day...!!!Many thanks for the feedback we have noted all your ocncern and we will work on it accordingly.Thanks & Regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
There was construction during my first night. Had trouble sleeping. The second night was fine. I put in some white noise on my phone though so not sure.
Response from Irshad Quazzafi on 6 Jan 2023
Dear Tim,Greetings of the day...!!!Many thanks for the below e-mail, well there is not constrcition going on within the hotel. Happy to know you slept well on your 2nd night.Thanks & Regards,

6/10 Okay

Warsame

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bad customer service
Response from Prakash Shetty on 5 Jan 2023
Dear Warasme,Greetings from Golden Tulip Westlands Nairobi!Its disappointing to see such feedback even after we showing you the courtesy and not charging you for the second occupant when you reserved a room on single occupancy . Our team extended all the courtesy towards you and you writing Bad customer service is not right. Looking forward to welcome you back.

10/10 Excellent

willis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Response from Irshad Quazzafi -General Manager on 27 Dec 2022
Dear Willis, Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for taking time and sharing your stay experience.Looking forward to welcoming you back.