Dear Jane,We extend our sincere gratitude for taking the time to provide feedback on your recent stay at Captain Howey Hotel. Your review holds particular significance as it marks the first on this reservation platform, and we had hoped for a 5/5 rating. Nevertheless, we genuinely appreciate your insights and are thrilled to learn that, overall, you found our establishment to be a delightful place to stay.We recognize the importance of a seamless check-in process, and we took the initiative to reach out to you through both this platform and SMS to ensure a smooth arrival experience. It's heartening to hear that the staff at the Captain Howey Bar, located within our hotel, were able to assist you promptly and efficiently.Your mention of a bar next door might cause confusion for future readers. To clarify, you booked a room at Captain Howey Hotel, and the helpful lady you interacted with was from the Captain Howey Bar, which is part of our establishment. The adjacent property, Littlestone Hotel, managed by us as well, does not have a bar or restaurant.We value your feedback regarding the breakfast timing on Sundays and acknowledge the inconvenience it may have caused. We are actively reviewing our breakfast schedule to explore adjustments that accommodate the needs of guests with early departures. Furthermore, we want to clarify that your reservation was for room-only, and therefore, missing breakfast did not result in any additional charges for you.Transparency is key in our communication, especially concerning charges and services. We appreciate your understanding in this matter.We are delighted to hear that you are anticipating your next visit. Our team is dedicated to providing excellent service, and we are eager to make your next stay even more enjoyable. If there are specific areas you would like us to address or improve upon, please feel free to reach out.We want to take this opportunity to emphasize that guests receive a message detailing our offerings and what we do not provide. It is crucial for guests to read this information, and if our services do not align with their expectations, canceling reservations would benefit both parties. We strive for positive experiences and are committed to avoiding any disappointments.Thank you once again for choosing Captain Howey Hotel. We look forward to the prospect of hosting you again in the future.Best regards,CRM Team