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Reviews of Bklyn House

2.5 out of 5
Bklyn House
9 Beaver Street, Brooklyn, NY

Reviews

7.8

Good

Rating 10 - Excellent. 289 out of 818 reviews" "
Rating 8 - Good. 284 out of 818 reviews" "
Rating 6 - Okay. 138 out of 818 reviews" "
Rating 4 - Poor. 56 out of 818 reviews" "
Rating 2 - Terrible. 51 out of 818 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Giselle

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom toilet didn't have a cover which was strange. Don't know if the ac in my room wasn't working but it just wouldn't seem to get cold. The room was a good size & nicely designed. Staff was friendly and willing to help.
Stayed 4 nights in Jun 2022

4/10 Poor

Tommy, Orlando

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before (five years ago I think) and was pleased. This time I had three rooms for at least three days and each of us had awful rooms. My shower didn't have a curtain so water went everywhere for three days. The rooms are worn out. Inside public areas are worse. No breakfast event though stated on Expedia was included. Staff is not friendly at all. Spit on the inside elevator for the entire stay and when I mentioned it the staff laughed. By far one of the worst properties I've stayed at in NYC.
Stayed 3 nights in Jul 2022

2/10 Terrible

Mansur

Stayed 3 nights in Jul 2022

6/10 Okay

ruth

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The hotel has a fun vibe and it put us in an area of Brooklyn that we had not explored before. Don't miss the chance to go the place they recommend for breakfast, JK & Sons, it was great. The lobby and meeting room area are nice but our room was in a need of maintenance, nothing major but bunch of smaller things that made us question the value. The hallways carpets had seen better days, we had ants... but the beds are comfy and the room was clean.
Stayed 3 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 27 Jul 2022
Thank you for staying with us, We appreciate your business and helpful feedback.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was dilapidated. Room kind of dirty/smelly. Pillows like rocks.
Stayed 1 night in Jul 2022
Response from Best Regards, Rooms Division Manager on 27 Jul 2022
Thank you for staying with us. we appreciate your business and helpful feedback.

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not have breakfast
Stayed 2 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 27 Jul 2022
Thank you for staying with us, We appreciate your business and helpful feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Accuracy
False advertisement in the Hotels.com site and the hotel site about free breakfast. It was my main reason to book there. At least they should have given us a breakfast voucher to compensate the extra expense, or give us some money back.
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Best Regards, Rooms Division Manager on 23 Jul 2022
Thank you for your feedback, we appreciate your business.

8/10 Good

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service
It is close to everything.
Stayed 2 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 23 Jul 2022
Thank you for your feedback we appreciate your business.

6/10 Okay

Shawn

Disliked: Staff & service, amenities, property conditions & facilities
A reasonable place that offers none of the amenities they claim to. When I first arrived, I was flippantly told that they "weren't offering breakfast currently" and to go elsewhere for that. (it's supposed to be free) Internet was running at 2mbps which is barely enough to open a website, so another non existent amenity. Front staff was oblivious and uninterested in help. Hallways are dirty. Peeling paint on the ceiling. Room was comfortable, though. If they shaved some price off the room, maybe it would be worth it.
Stayed 2 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 17 Jul 2022
thank you for staying with us we appreciate your business and helpful feedback

10/10 Excellent

Jamel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No clean clothes n towels were stained
Stayed 3 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 17 Jul 2022
thank you for staying with us we appreciate your business and helpful feedback.

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible location. Super noisy. Very dangerous in that location. The beds were super uncomfortable. Also did not have any soap. They did not fill it up it was empty. The doorknob also did not work. Overall terrible place.
Stayed 1 night in Jul 2022
Response from Best Regards, Rooms Division Manager on 17 Jul 2022
Good Morning Alex, Firstly thank you for choosing to stay with us. we apologize for falling short in regards to missing amenities. we thank you for business and helpful feedback.

8/10 Good

Korinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the young appeal, the city bikes in front, the price Missed having breakfast in the hotel The aircondition was set too high with made the room and the linens damp
Stayed 2 nights in Jul 2022
Response from Best Regards, Rooms Division Manager on 17 Jul 2022
Thank you for staying with us we appreciate your business and helpful feedback.

4/10 Poor

Miguel

Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had hair and particles as if they were not clean sheets. The property looks uncared for. Carpets are stained. Upon entering the building it becomes apparent the place is beat down and unkept.
Stayed 1 night in Jun 2022
Response from Best Regards, Rooms Division Manager on 4 Jul 2022
Good Morning Miguel, Firstly Thank you for choosing to stay with us. we value your business and helpful feedback. We are so sorry to hear about the experience you had while Staying with us. Once again thank you for choosing to stay with us. we hope you choose to stay with us again in the near future.

10/10 Excellent

Madeline

Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 4 Jul 2022
Good Afternoon Madeline, Thank you for choosing to stay with us. We greatly appreciate your business and great rating and we hope to host you again in the near future. Best regards,

8/10 Good

Austin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 4 Jul 2022
Good Afternoon Austin, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. We greatly appreciate your business and great rating and hope to host you again in the near future. Best Regards,

8/10 Good

Christopher

Stayed 2 nights in Jun 2022

4/10 Poor

Dongjun

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Hair & dust were found on the bed linens. Some towels had stains. Dust on every corner of room. The entire room felt humid and soggy, including inside of the bed. The fact that there was no bathroom ventilation was the likely contributor.
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 28 Jun 2022
Good Afternoon Dongjun, Thank you for choosing to stay with us. We appreciate your business and helpful feedback as we continue to make improvements. We hope to host you again for a better experience in the future. Best Regards,

2/10 Terrible

Alyssa

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
EXTREMELY deceiving. Pictures are not up-to-date. Staff was nice but not trained to run hotel. Open wifi, that barely worked. Our room was dirty, with mold in the shower. No towels or hand soap. Toilet paper shredded before using. Bag storage looks UNSAFE and is exposed to anyone who walks in. EXTREMELY saggy bed. Some lights did not work.
Stayed 5 nights in Jun 2022
Response from Rooms Division Manager. on 28 Jun 2022
Good Afternoon Alyssa, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay. Your comments do not go unnoticed and will be considered as we continue to make improvements. We greatly appreciate your business and helpful feedback and we hope to host you for a better experience in the future. Best Regards,

2/10 Terrible

Frank

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was friendly enough, but there was LOUD music until 3:00 AM making it impossible to sleep! I do not recommend this place, in fact we checked out a day early even though we knew we still had to pay for it.
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 28 Jun 2022
Good Afternoon Frank, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay in regards to the noise pollution. We do appreciate your business and helpful feedback and we hope to host you again in the future. Best Regards,

6/10 Okay

Bri

Liked: Cleanliness, staff & service
Meh
The fridge was broken, the soap dispenser was empty,
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 28 Jun 2022
Good Afternoon Bri, Thank you for choosing to stay with us. We appreciate your business and feedback. Your comments do not go unnoticed and will be shared with our housekeeping department. Once again we thank you for your business and we hope to host you again in the future for a bette experience. Best Regards,

4/10 Poor

Jameson

Liked: Cleanliness
Disliked: Property conditions & facilities
Basement room was missing TV
Pros first: Had no issues with check-in, other than getting a “lower level” aka basement room that has a window that’s mostly occupied by the A/C unit and “looks” into a courtyard. The A/C did work well though! The location is very close to lots of mass transit (JMZ trains, B57 bus stop right outside). I found the room to be very clean despite some worry there may be insects being on the lowest floor. The bed was comfortable. The cons: It seems like this was almost like an extra room that was being used for spare parts…there was a mount for a TV, but no TV? My room also had no fridge, one of the light fixtures was missing a bulb, and none of the shower soaps/shampoos were filled/working (hand soap was available at the sink). I was just here for just one night and didn’t really NEED any of these things, but it hardly feels welcoming to be in a basement room staring at a TV mount and Direct TV box. There was an ice machine in the breakfast room, but rooms didn’t have buckets of ice. There were flimsy plastic bags next to the machine, and also small plastic cups (there were no cups in the room). They are still not serving breakfast at this time. Overall it just felt like this is a place that was great in 2019 but hasn’t recovered from the pandemic, and didn’t live up to some of the positive reviews here and other sites.
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 28 Jun 2022
Good Morning Jameson, Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to missing items during your stay. We do appreciate your business and helpful feedback as we continue to make improvements. We greatly appreciate your business and feedback and we hope to host you again in the near future. Best Regards,

6/10 Okay

Aminata

Disliked: Cleanliness, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Hyeun

Business traveller
Liked: Staff & service
The place had friendly staff and great Air conditioner that was strong while I’m staying. However, the place had only one elevator that takes forever during busy time. Also bathroom doesn’t have fan so it smells… idk why it smelled later time of my stay.
Stayed 5 nights in Jun 2022
Response from Rooms Division Manager. on 22 Jun 2022
Good Afternoon Hyeun, Thank you for choosing to stay with us. We are glad to hear you enjoyed our friendly staff. We appreciate your business and helpful feedback as we continue to make improvements. We hope to host you again in the near future. Best Regards,

4/10 Poor

Richard, Edinburg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
During the day it was fine, but at night it was VERY noisy. Street racers & blasting music until 4am. Elevator made at strange sounds and was very slow. It can also constantly stopped at floors with no passengers.
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 22 Jun 2022
Good Afternoon Richard, We truly apologize for the noise pollution. We appreciate your business and helpful feedback. We thank you for choosing to stay with us and we hope you give us a second shot at a better experience in the future. Best Regards

8/10 Good

Robert

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 22 Jun 2022
Good Afternoon Robert, Thank you for choosing to stay with us. We appreciate your business and rating. We hope to host you again in the near future. Best Regards,

4/10 Poor

Olivia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honestly, a lot worse than I expected. Room was not clean. Very humid. No hand towels when I arrived. The only toiletries were big soap dispenser refills. Very loud. My key stopped working before the end of the stay. The fire alarm went off at one point. It just was not a great week.
Stayed 4 nights in Jun 2022
Response from Rooms Division Manager. on 22 Jun 2022
Good Afternoon Olivia, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay, your comments are noted and will be shared with the perspective departments. We appreciate your business and helpful feedback and we hope to host you again in the near future. Best Regards,

6/10 Okay

Nhi

Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 18 Jun 2022
Good Morning Nhi, Thank you for choosing to stay with us. We appreciate your business. We hope to host you again in the future for an even greater experience. Best Regards,

8/10 Good

Duane

Liked: Staff & service, amenities, property conditions & facilities
good location and staff
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Afternoon Duane, Thank you for choosing to stay with us. Weare glad to hear you enjoyed your stay especially our convenient location and staff. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best regards.

6/10 Okay

Diemtrang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Spacious room and comfy bed were the highlights. However, it was noisy and not that clean.
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Diemtrang, Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to the cleanliness and noise pollution that occurred during your stay. Your comments are duly noted. Despite this we are glad you enjoyed our comfortable beds. We greatly appreciate your business and feedback and we hope to host you again in the future. Best Regards,

2/10 Terrible

Emily

Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 18 Jun 2022
Good Afternoon Emily, We truly apologize for falling short of expectations during your stay. We greatly appreciate your business and hope you give us a second shot in the future for a better experience. Best Regards,

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Arch design was cool, upkeep was lacking. Cleanish and bed was comfy, but tiles in bath were broken. No garbage can, no washcloth, no toiletseat cover. TV didn't work and a light at desk was broken. Air conditioner worked well, but very loud.
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Melissa, Thank you for choosing to stay with us. We do apologize for falling short of expectations during your stay your comments are noted and will be shared with our team to avoid these issues in the future. We do appreciate your business and feedback and we hope to host you in the future for a better experience in the near future. Best Regards,

8/10 Good

David

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice place. Good value for money. Advertised breakfast, but none due to vendor issues. Parking in area was easy. We'd return next time in Brooklyn.
Stayed 3 nights in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning David, Thank you for choosing to stay with us. We are glad you enjoyed your stay with us. We greatly appreciate your business and feedback. We hope to host you again when you return to Brooklyn! Best Regards,

8/10 Good

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Not worth the money paid.
Upon arrival, there was no one at counter - but a sign stating I'll be back in 15 mins. I had t wait in the lobby with luggage until some arrived. They advertised "FREE BREAKFAST" but was no longer available, even though it's still posted online!!! Items in room broken. some trash & someones lost fake fingernail next to the bed. I had to go back downstairs for clean wash clothes. One of towels were soiled & couldn't use. Nasty. 1 out of 10
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Lynn, We truly apologize for falling short of expectations during your stay. Your comments do not go unnoticed and will be shared with the entire team to avoid these issues in the future. We do hope to host you again in the future for a greater experience. Best Regards,

10/10 Excellent

Staci, Hampton Bays

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and modern. No food, but everything is close and walkable!
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Staci, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay especially our cleanliness! We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards,

6/10 Okay

Chloe

Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Rooms Division Manager. on 7 Jun 2022
Good Afternoon, We thank you for choosing to stay with us. We appreciate your business and rating. We hope to host you again in the future for a better experience. Best Regards,

8/10 Good

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm location
Amazing staff, they were always available. The hotel is in a calm location in Brooklyn but I really didn’t walk around the neighborhood. The rooms are very nice and clean! The only problem I had was that the TV didn’t work but I was able to get over it.
Stayed 2 nights in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Jada, We thank you for choosing to stay with us. We truly apologize in regards to your TV not working. Despite this we are glad to hear you enjoyed your stay with us especially our cleanliness and staff! We greatly appreciate your business and feedback and we hope to host you again in the near future. Best Regards,

10/10 Excellent

Leola

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

6/10 Okay

David G

Liked: Staff & service
FIT Graduation
Stayed 8 nights in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning David, Thank you for choosing to stay with us. We greatly appreciate your business and rating. We do hope to host you again in the future for a better experience. Best Regards,

4/10 Poor

Anne

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Chelsea

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Waited about 10 minutes at front desk to be checked because there was no employees to be found. The room was clean and adequate size for the price. Tv in the room did not work called front desk and they said they would send someone up to fix it, no one ever came and they refused to take any responsibility and still charged me full price for the room.
Stayed 1 night in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Chelsea, We thank you for choosing to stay with us. We truly apologize for falling short in regards to your TV not working, your comments are duly noted. Despite this, we are glad you enjoyed our clean rooms. We greatly appreciate your business and helpful feedback as we continue to make improvements. Best Regards,

10/10 Excellent

Pamela

Stayed 2 nights in May 2022
Response from Rooms Division Manager. on 31 May 2022
Good Afternoon Pamela, Thank you for choosing to stay with us. We greatly appreciate your business and great rating and we hope to host you again in the near future. Best Regards

6/10 Okay

Amezian

Travelled with group
Disliked: Staff & service
The hotel room was basic, didn't look anything like the photos online. The bed was comfy. I stayed there for 5 days and they never cleaned my room even after i asked on 2 different occasions.
Stayed 4 nights in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Amezian, Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to cleanliness your comments will be shared with our housekeeping department. We do appreciate your business and feedback and we hope to host you in the future. Best regards,

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2022

2/10 Terrible

RUBY

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get to stay at Brooklyn House Hotel, due to the fact my reservation was canceled prematurely, when i asked the attending Desk Clerk Abigail, she said "it was a no show" and it was also the policy of the hotel and my money will not be refunded, won't stay at this hotel ever again and will alert my friends and family about it.
Stayed 1 night in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Ruby, We truly apologize for falling short of expectations, your comments are noted as we continue to make improvements. We appreciate your business and helpful feedback. best regards,

10/10 Excellent

Cesar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Also room was very clean! Thank you !
Stayed 1 night in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Cesar, Thank you for choosing to stay with us. We are delighted to hear you enjoyed all aspects of your stay especially our cleanliness and friendly staff. We greatly appreciate your business and feedback and we hope to host you again in the near future. Best Regards,

8/10 Good

Isabel

Liked: Staff & service
Disliked: Cleanliness
The wood floors are super dark and felt a little sticky and dirty. The bathroom was also not very clean. There's very little storage space but well enough for me. The best part of Bklyn House was the staff. They are so friendly and helpful, would stay again purely because they made my stay so comfortable. Also really close to the J/M line but my room faced the other way so I didn't really hear it.
Stayed 6 nights in May 2022
Response from Rooms Division Manager. on 14 Jun 2022
Good Morning Isabel, Thank you for choosing to stay with us. Your comments in regards to the floors are noted and will be shared with our housekeeping department. Despite this we are glad you enjoyed our staff and convenient location. We do appreciate your business and kind feedback and we hope to host you again in the near future. best regards