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Reviews of Courtyard by Marriott New York World Trade Center Area

3 out of 5
Courtyard by Marriott New York World Trade Center Area
100 Greenwich St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 309 out of 492 reviews" "
Rating 8 - Good. 105 out of 492 reviews" "
Rating 6 - Okay. 43 out of 492 reviews" "
Rating 4 - Poor. 22 out of 492 reviews" "
Rating 2 - Terrible. 13 out of 492 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location
Stayed 2 nights in Apr 2024
Response from Ck on 3 May 2024
Thanks for staying with us

10/10 Excellent

Christopher, GEORGETOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in check-out process was quick and easy, front desk employees were very friendly, welcoming and extremely helpful. Room was clean and comfortable, bathroom was wonderful (loved the walk in shower). I really enjoyed the in-room amenities such as the coffee maker, mini-fridge and fast wifi. Location was awesome, very close to various subway lines and walk able distance to the 9/11 memorial and wall st. Would recommend to anyone thinking about staying in NYC.
Stayed 1 night in Apr 2024
Response from Ck on 3 May 2024
Thanks for staying with us

10/10 Excellent

Faittthh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and quiet. Perfect for a quick getaway to NYC.
Stayed 3 nights in Apr 2024
Response from CK on 2 May 2024
Thanks for staying with us!

10/10 Excellent

April Iris De

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are nice and very convenient to all places in NYC (Subway, dining, tourist spots, stores)
Stayed 3 nights in Apr 2024
Response from CK on 30 Apr 2024
Thanks for staying with us!

6/10 Okay

Jody

Travelled with partner
Staff is pleasant and very accommodating. Rooms are pretty small, closet space non existent, carpet not the cleanest, elevators wait time long and had an odor.
Stayed 2 nights in Apr 2024
Response from Ck on 28 Apr 2024
Thanks for staying with us

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CK on 23 Apr 2024
Thanks for staying with us!

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CK on 21 Apr 2024
Thanks for staying with us!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the close proximity to the Freedom Tower, 9/11 Memorial and Battery Park where it’s easy to catch the ferry to Ellis Island and the Statue of Liberty.
Stayed 1 night in Apr 2024
Response from CK on 17 Apr 2024
Thanks for staying with us!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were rather dark but otherwise comfortable and well supplied.
Stayed 1 night in Apr 2024
Response from CK on 17 Apr 2024
Thanks for staying with us

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Jordan, It is wonderful to know that your stay was pleasant. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Craig Kepple, GM

10/10 Excellent

Malintzin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from CK on 10 Apr 2024
Thanks for staying with us!

8/10 Good

Me

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 7 Apr 2024
Dear Me, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Craig Kepple, GM

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to public transportation
Stayed 4 nights in Mar 2024
Response from Ck on 2 Apr 2024
Thanks for staying with us

6/10 Okay

Jahlesia

Liked: Property conditions & facilities
Those were the hardest beds I slept on in life.
Stayed 2 nights in Mar 2024
Response from Ck on 1 Apr 2024
Thanks for staying with us

10/10 Excellent

Mei Hong

Stayed 2 nights in Mar 2024
Response from CK on 21 Apr 2024
Thanks for staying with us!

10/10 Excellent

Nityananda

Liked: Cleanliness, staff & service, property conditions & facilities
Busy location. Tough to unload luggage right in front of hotel. But the hotel is well maintained and very good stafd.
Stayed 1 night in Mar 2024
Response from Ck on 30 Mar 2024
Thanks for saying with us

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked everywhere
Stayed 1 night in Mar 2024
Response from Ck on 30 Mar 2024
Thanks for staying with us

10/10 Excellent

Charles

Liked: Amenities
Nice staff
Stayed 1 night in Mar 2024
Response from CK on 25 Mar 2024
Thanks for staying with us

8/10 Good

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the location. But I thought breakfast was included with my room and it was not, which was disappointing. They did have breakfast options you can pay for, but didn’t even see free coffee offered in the lobby, only those little pouches in the room. A big plus was the luggage storage after check-out which was extremely helpful. Overall I would recommend it to people
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear amy, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about your frustration that our brand does not offer complimentary breakfast or coffee available in the lobby. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Craig Kepple, GM

10/10 Excellent

KhaiHerh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from CK on 23 Mar 2024
Thanks for staying with us!

8/10 Good

Nacala

Stayed 1 night in Mar 2024
Response from CK on 23 Mar 2024
Thanks for staying with us!

6/10 Okay

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean but the sound proof was awful. I was able to hear my neighbors and everything in the hallway through the door.
Stayed 2 nights in Mar 2024
Response from CK on 18 Mar 2024
Thanks for staying with us!

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CK on 19 Mar 2024
Thanks for staying with us

6/10 Okay

Natalia

Travelled with partner
Liked: Staff & service, amenities
The location and staff were nice. The bathroom was a bit dated and not in the best condition.
Stayed 1 night in Feb 2024
Response from CK on 18 Mar 2024
Thanks for staying with us!

8/10 Good

niamh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this property was lovely! There can be a wait at times for the lifts as there are only two going up 26 odd floors. Outside there are some homeless people hanging about but I have no complaints about the hotel and room itself - staff were always friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Ck on 15 Mar 2024
Thanks for staying with us

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CK on 18 Mar 2024
Thanks for staying with us!

10/10 Excellent

Darlene

Stayed 1 night in Mar 2024
Response from Idelsi Ceballo on 6 Apr 2024
Thank you for staying with us.

8/10 Good

Ignacio

Stayed 1 night in Mar 2024
Response from Idelsi Ceballo on 6 Apr 2024
Thank you for staying with us.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ck on 14 Mar 2024
Thanks for staying with us!

10/10 Excellent

Tanzeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Location is excellent. Right next to a subway station. Easy access to upper manhatten. Walking distance from brooklyn bridge. Room was great for a single traveller. Might be a little problematic for two people with big luggages. Staff was very friendly especially the person at the reception who was there on thursday morning. All over i had a great experience.
Stayed 4 nights in Mar 2024
Response from CK on 11 Mar 2024
Thanks for staying with us!

8/10 Good

elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CK on 11 Mar 2024
Thanks for staying with us!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was wonderful, above and beyond what was expected. We would have liked at least coffee tea and hot chocolate complimentary in the mornings. The front desk young man offered my grandson a soda and bag of cookies when we arrived. The location was great and vary close to lots of restaurants and shops and sightseeing. Perfect stay.
Stayed 2 nights in Mar 2024
Response from GM on 10 Mar 2024
Dear Philip, What a fantastic review! It is rewarding to see that we provided you with a 'perfect stay' and we are proud to have done so. Thank you for being our guest and we will see you the next time you visit New York. Best, Craig Kepple, GM

4/10 Poor

Ashalie

Stayed 1 night in Mar 2024
Response from Ck on 11 Mar 2024
Thanks for staying with us

4/10 Poor

Sabtain

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely smaller rooms than advertised. The area is very dirty, noisy and feel unsafe due to tons of suspicious looking people standing outside of the hotel in the streets.
Stayed 5 nights in Feb 2024
Response from CK on 5 Mar 2024
I am sorry you did not enjoy your stay.

10/10 Excellent

Saira

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ck on 6 Mar 2024
Thanks for staying with us!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to get a view of the city, near the world trade center if ever wanting to visit, good food options, very busy with transportation but works out fine. Staff members were really helpful and nice. Would recommend.
Stayed 2 nights in Mar 2024
Response from CK on 4 Mar 2024
Thanks for staying with us!

6/10 Okay

LasPatoAventuras

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from CK on 5 Mar 2024
Thanks for staying with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique different nice location.
Stayed 2 nights in Mar 2024
Response from Ck on 4 Mar 2024
Thanks for staying with us

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Love the balcony
Stayed 1 night in Feb 2024
Response from Ck on 4 Mar 2024
Thanks for staying with us

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great and helpful. Best hotel I've been too in a long time
Stayed 1 night in Jan 2024
Response from CK on 3 Mar 2024
Thanks for staying with us!

6/10 Okay

Kyra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ck on 3 Mar 2024
Thanks for staying with us

10/10 Excellent

Wayman

Travelled with partner
It’s nice
Stayed 1 night in Mar 2024
Response from Ck on 2 Mar 2024
Thanks for staying with us

10/10 Excellent

Amany

Stayed 1 night in Mar 2024
Response from CK on 23 Mar 2024
Thanks for staying with us!

2/10 Terrible

karthik preetham

Stayed 1 night in Mar 2024
Response from Ck on 3 Mar 2024
Sorry you did not enjoy your stay

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very nice and the staff were extremely approachable. We were Ble to get checked in at Noon for no charge.
Stayed 3 nights in Feb 2024
Response from CK on 28 Feb 2024
Thanks for staying with us!

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was a bit tight but it’s NYC so it was expected. Everything was clean and the location is great. Near trains and walkable shopping. Would stay here again
Stayed 2 nights in Feb 2024
Response from CK on 27 Feb 2024
Thanks for staying with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Good room. Great staff. Disnt mind the breakfast not being free, but coffee really ought to be free.
Stayed 2 nights in Feb 2024
Response from Ck on 26 Feb 2024
Thanks for staying with us

10/10 Excellent

Alkwan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel
Response from CK on 26 Feb 2024
Thanks for staying with us!

10/10 Excellent

Selene, Medford

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We are happy with this experience!
Stayed 3 nights in Feb 2024
Response from CK on 26 Feb 2024
Thanks for staying with us!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a nice stay. Way more than I bargained for. Will be coming back.
Stayed 2 nights in Feb 2024
Response from Ck on 26 Feb 2024
Thanks for staying with us