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Reviews of Hotel and the City-Midtown

3.5 out of 5
Hotel and the City-Midtown
38 West 31st Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 92 out of 192 reviews" "
Rating 8 - Good. 66 out of 192 reviews" "
Rating 6 - Okay. 15 out of 192 reviews" "
Rating 4 - Poor. 11 out of 192 reviews" "
Rating 2 - Terrible. 8 out of 192 reviews" "

8.4/10

Cleanliness

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget, Essex

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room; beds were very comfortable. Staff was so friendly.
Stayed 1 night in Apr 2024

8/10 Good

Carmela Jean

Liked: Cleanliness, property conditions & facilities
I like that it's accessible to shopping places and restaurants
Stayed 3 nights in Apr 2024

8/10 Good

Neha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jungsun

Liked: Cleanliness, property conditions & facilities
A convenient location in New York City. The manager was prompt with his response and the amenities are great for those who travel for more than few days. I’d come back to this hotel for our next trip.
Stayed 3 nights in Mar 2024

8/10 Good

Elias

Liked: Cleanliness, property conditions & facilities
Little small space fir tge room. But quiet and everything works properly. Full equipped .
Stayed 1 night in Apr 2024

8/10 Good

Mark, Springfield

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
A nice budget-friendly option in Midtown. Lots to do and see in the area and very close the the 34th Street Subway. The place is a little small but everything was clean and worked. The patio was a real bonus, even though the weather wasn't great for it. We'll probably come back!
Stayed 4 nights in Mar 2024

8/10 Good

Deirdre Siobhan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, reception very responsive and accommodating. Clean rooms - small rooms but well equipped
Stayed 3 nights in Mar 2024

10/10 Excellent

Adileinys

Liked: Cleanliness, property conditions & facilities
Everything was nice , calm & easy
Stayed 1 night in Feb 2024

10/10 Excellent

Alisha

Travelled with family
The room was small but was clean and cozy. The check in was smooth and easy. I always received a rapid response with all questions and concerns. I would book again!
Stayed 1 night in Feb 2024

4/10 Poor

CARLOS

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel room was very tiny !! It doesn't have any sofa !! Very disappointed, my kids didn't like it
Stayed 1 night in Feb 2024

8/10 Good

Brooke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 2 nights in Feb 2024

2/10 Terrible

José

Travelled with family
The apartment had very bad heating, it was very cold. The TV couldn't be seen, it was stuck to a wall behind a bed and didn't move. The apartment is very small for 5 people, on top of that they promote it for 6. Impossible to cook or even eat comfortable food, due to the size of the apartment and the lack of utensils. I didn't have glasses, for example. Really a very bad experience. The only thing notable is the location. I felt cheated.
Stayed 4 nights in Jan 2024

10/10 Excellent

michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were pleasantly surprised by our room and the friendliness of the people at the reception desk. Our room was ready early and we were lucky enough to have to room on the 12th floor which had an outdoor space that was incredible! It had an outdoor enclosed patio with a heater and awesome patio furniture. Our other room was great too. Perfect for our needs too but a bit smaller. I would definitely come back and reserve the bigger room with the terrace! Super clean and affordable! Great area too! Central to everything.
Stayed 1 night in Jan 2024

8/10 Good

Melva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were able to walk to some great place within 30 mins and that was great. Room was clean and tidy and we had early access as we had requested.
Stayed 1 night in Jan 2024

8/10 Good

Melva

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great price for a good night. Close walking distance to a lot of sites and shops. We enjoyed our stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Melva

Stayed 1 night in Jan 2024

6/10 Okay

Simon

Travelled with group
Disliked: Amenities
We got a room that looked nothing like the picture when we booked. The building is not just a hotel, it contains nail salons among other shops/offices on other floors. The front desk is a security desk who can handle check ins and check outs, the hotel office is located around the back and is not 24 hours. Aside from that, the room was quiet and clean and the location is great, walking distance for a lot of fun things.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Highly Recommend Hotel and the City-Midtown!
Loved this hotel! Our room was clean, comfortable, and updated. Reception 1 took excellent care of us. The location was super! Literally a couple of blocks from the Empire State Building, and Blank Street Cafe!
Stayed 3 nights in Dec 2023

8/10 Good

Emily C

Travelled with group
Liked: Cleanliness, room comfort
Great for a quick overnight with friends.
The apartment was exactly as described- there were plenty of places to sleep for our group of 8. The beds were mostly comfortable, and the apartment was very warm. It was clean and perfect for an overnight for a group of friends, even though it is small. The check in process was mostly easy, although I had to message the owner in order to get instructions on how to check in. They were not sent automatically as promised in the listing. Convenient luggage storage on site if you are checking out and want to wander the city. It would be appreciated to have a broom for the floors or a mop especially in the winter because we were tracking in all kinds of dirt and snow from the crazy weather outside, even with removing shoes at the entrance.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Property was nice and checking and checkout but bathroom was tiny
Stayed 3 nights in Jan 2024

8/10 Good

Kimberly Alexa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities
No room for 5 people didn't even had e closed
Stayed 4 nights in Dec 2023

6/10 Okay

Oona

Liked: Property conditions & facilities
The property itself seemed clean but when we woke up in the morning there was a giant cockroach in the room. The building hallway was not the best-smelled and was generally unpleasant. The actual room was a good size for our family of 5. The host was very responsive. For the price and location it was a good deal but we probably won’t return due to the cockroach and the gross hallway and elevators.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, room comfort
Great hotel! Herald Square
This place has everything needed for a pleasant stay. It’s not fancy, but comfortable beds and multiple if needed. Clean spacious bathroom, tv, Wi-Fi etc. Good location. Very close to Herald Square. Walkable to Bryant Park and Rockefeller Center. It’s a different vibe in that it’s more like a small apartment, has a tiny kitchenette etc, not really like a hotel. It definitely worked better for us, as a family of 5.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023

8/10 Good

Edgar O, Westminster

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at the hotel reception was great, very knowledgeable, and electronic communication was useful! Room was small, but clean and sufficient.
Stayed 3 nights in Dec 2023

6/10 Okay

Eugene

Travelled with family and small children
Disliked: Amenities
Stayed 2 nights in Dec 2023

4/10 Poor

mark r walker

Travelled with family, Travelled with group
Disliked: Cleanliness
Air conditioning wasn’t the very loud and blew dust in the room
Stayed 2 nights in Dec 2023

10/10 Excellent

Geri, Atmore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family group of 8 ladies stayed in the duplex room for 3 nights. It was absolutely perfect for our needs. Nothing fancy, but a clean place to sleep and shower in a safe, easy to navigate location. Staff was helpful both in person and over the phone. I would recommend this room to a friend and would stay again myself.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Tetiana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Vanessa

Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Stayed 3 nights in Dec 2023

10/10 Excellent

Debra

Travelled with family
Great communication from beginning to end. Very safe building and area. Near lots of NYC landmarks and fun things to see and do but still walkable to the “hustle and bustle” of the city.
Stayed 1 night in Dec 2023

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect setup for me, my husband and my daughter with everything we needed for a weekend stay in the city! Absolutely loved it and the location cannot be beat!

10/10 Excellent

marianne

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and close to everything we needed

4/10 Poor

Marvin L

Travelled with family
Liked: Cleanliness
I wasn’t aware that it was going to be a small studio apartment. It says hotel in the name and it was not a hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Alexander

Travelled with group
Liked: Amenities
Disliked: Cleanliness
There was roaches in the kitchen that were found alive
Stayed 1 night in Dec 2023

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, a rare find for New York City. Great communication.
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay and would stay again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location for this hotel can't be beat. Walkable to almost everything, and what's not walkable is easily accessible on the #1 train two blocks away. Penn Station is only 4 blocks away so you can easily walk from Amtrak also.
Stayed 3 nights in Nov 2023

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness
The place was really small, but right in the heart of Midtown and accessible to many sites. There was a very strong, shrimpy food smell that lingered in the hallways the entire time we were there. Maybe people are cooking?
Stayed 1 night in Nov 2023

10/10 Excellent

Graciela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. We dealt with the second receptionist and he was unbelievably kind and helpful. Between him and the lovely room this will definitely be our go to place every time we return to New York.
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

todd

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
East and fast check in. Great communication and knowing what to expect upon check in and check out. Convenient location and competitive pricing for the area. Quick 15 minute walk to Penn Station train station.
Stayed 1 night in Oct 2023

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not what we were expecting, very small but we'll thought out. Can store suitcase under beds, enough towels and plugs, TV, fridge, etc. Great room for us. Wish we were staying more than one night!
Stayed 1 night in Oct 2023