Deluxe Room, 2 Double Beds
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Reviews of Hotel Five44

3 out of 5
Hotel Five44
544 West 48 St, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 103 out of 687 reviews" "
Rating 8 - Good. 253 out of 687 reviews" "
Rating 6 - Okay. 199 out of 687 reviews" "
Rating 4 - Poor. 81 out of 687 reviews" "
Rating 2 - Terrible. 51 out of 687 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

jamal

Stayed 6 nights in Dec 2023

4/10 Poor

Virginia

Travelled with group
They do not have a handicap accessible room due to the workers living in that room. I called 6 months prior for a room on the first floor and was told they were full. Came in one night with a couple checking in and they were given a first floor room. The response when questioned was it was already reserved. In general if you want just a place to sleep and showe this works they just don't clean your room or empty trash during your stay
Stayed 5 nights in Nov 2023

10/10 Excellent

Santos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MT on 9 Nov 2023
Thank you for staying with us.The staff work hard to make our guests happy.We appreciate your feed back.

8/10 Good

Samantha

Liked: Cleanliness, staff & service
But did you die? No.
Great location with easy access to local eateries and a short walk to times square. The condition of the room was outdated, with old water stains and a hard bed. Room was small so we were glad we packed light. The airconditioner was a life saver at the end of a long hot day.
Stayed 3 nights in Sep 2023
Response from MT on 9 Nov 2023
Thank you for staying with us.We will share your feed back with the management.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After reading some other reviews we were a bit hesitant about booking here but we needn't have worried,this place was everything we need for our time in New York and great value for the price. Room and bedding were clean and hotel is in an awesome spot and only a few minutes walk to Times Square. We found Hells Kitchen to be a fantastic neighbourhood with same great eateries and amenities....very safe even at night.

8/10 Good

Melissa

Travelled with family
Liked: Property conditions & facilities
For the price and location it's a great option to visit NYC. Rooms are small but really, what do you need besides a shower and place to crash? Who wants to spend their time in NYC in a hotel room? Staff were friendly and helpful, hallway noise was present at times but not bad. Kitchenette meant we saved money on breakfast if we wanted and had a place to store leftovers from dinner. It's near great restaurants, theater district and bars. If you're a homophobic jerk find another neighborhood though this one is filled with beautiful, friendly LGBTQ folx!

8/10 Good

Nathaniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was limited on amenities and usually no one at front desk. It was perfect for our long weekend though. No issues! Very quiet and safe. The hotel was clean. If you are looking for a reasonably priced hotel that you plan to not spend much time in then this is the place for you. I would totally recommend!
Response from MT on 14 Nov 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Chelsea

Stayed 4 nights in Sep 2022

4/10 Poor

Ruth

Stayed 3 nights in Jul 2022

10/10 Excellent

Guy, Matlock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights here ,had a great time. The place is very convenient for everything and there’s a fantastic market on10th Ave which sells virtually everything,which is good because the room has a kitchenette…the room I had was BIG a nice size double bed and a big bathroom too I’d recommend this hotel if you choose to be out most of the day…the the staff were very helpful when they were there the evening let me leave my luggage
Stayed 5 nights in May 2022

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel. The staff were wonderful and the hotel was clean and nice. No complaints!
Stayed 3 nights in Mar 2022

10/10 Excellent

Stephanie, LOMITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great place to stay at! Loved it!
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place
just perfect for us !!! mini-kitchenette was very super, lots of space in the place, clean, quiet, good location. Nothing fancy, but still, very adequate and satisfying for us
Stayed 3 nights in Nov 2021

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever. Please don’t book here.
Stayed 3 nights in Sep 2021

2/10 Terrible

Lexi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I walked into this hotel, got our room and walked right out and found a new one. The hotel was absolutely disgusting, stains on the sheets, the cover, and the comforter was ripped. There were wires hanging from the ceiling. Used amenities from previous stayers were in the bathroom and the “kitchen.” Plus the door doesn’t work you have to call to be let in. In a scary part of the city, too.
Stayed 3 nights in Sep 2021
Response from molly on 21 Sept 2021
We are so sorry you were unhappy, We will work hard to fix the issue you experienced. thank you for letting us know.

10/10 Excellent

LouAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating. Restaurants and markets nearby.
Stayed 3 nights in Sep 2021
Response from molly on 14 Sept 2021
Thank you for staying with us. We appreciate your feedback,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was pretty spacious. They didn’t clean the trash out from previous people under the sink in the kitchenette. Also they didn’t clean our room once so we had to use the same towels everyday and they didn’t have any extra toilet paper or anything under the sink. It was fine especially if you’re just sleeping at the hotel and out and about doing stuff all day. AC was great.
Stayed 4 nights in Aug 2021
Response from molly on 14 Sept 2021
Thank you for sharing your experience with us, we apologize for the inconvenient and we will share your concern with our staff.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, it looked as clean as the photos showed! For a small space, they made efficient use of it: there was a closet with many compartments built into one of the walls, plus a small table and chair. I was impressed with the kitchenette, which was equipped with a sink, stove, mini-fridge, microwave and utensils. One downside was the lack of elevators; this might turn off guests who have knee problems or other physical disabilities. The surrounding area is relatively quiet for New York, but you could hear a few people playing music in the streets at night (I didn't mind as I always bring earplugs on trips). The owners were very easy to reach; I think they might live on the property and respond quickly to phone calls. There is a Starbucks and bus stop within walking distance.
Stayed 3 nights in Aug 2021
Response from molly on 24 Aug 2021
Thank you for staying with us. We work hard to make our guest happy and appreciate your feed back. Thank you.

10/10 Excellent

FERNANDO RUIZ

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2021

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Very good location, 8 minute walk to Time square, easy access to everything around Manhattan. Clean confortable rooms. The price was just right for us. The only thing I had to ask for soap and shampoo, the water in the shower was very minimal. The hotel manager was very attentive and fast for our needs. I would definitely come back and refer friends and family to this Hotel.
Stayed 3 nights in Jun 2021
Response from molly on 24 Aug 2021
Thank you for staying with us, Your feed back is what make us to work harder to make our guest happy.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in May 2021

8/10 Good

Patrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for Money
Stayed 3 nights in Feb 2020
Response from MT on 4 Mar 2020
Thank you for taking time to review the hotel. Thank you for staying with us, We work hard to make our guest happy. and appreciate your feed back.

8/10 Good

Karis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel five 44
Hotel was lovely just what we needed. Basic but we were only sleeping and showering there!
Stayed 5 nights in Feb 2020
Response from MT on 25 Feb 2020
Karis, Thank you for staying with us, We appreciate your feed back.

8/10 Good

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from mt on 20 Jan 2020
Thank you for staying with us. We appreciate your feedback,

4/10 Poor

Hayley

Disliked: Cleanliness, property conditions & facilities, room comfort
Please hire a cleaner!!!!
This accommodation is in a great location and has the potential to be amazing but it’s just filthy. I have never seen such filth and grime in a “hotel”. God knows when it has last had a proper clean - the dust build up everywhere was so thick and the stains and marks on everything were horrendous. They obviously don’t have a Hoover in the building, even the stairs were covered in stuff. The only positive is that the sheets were clean when we arrived and they did provide fresh towels everyday (of varying quality, we did have a tea towel one day). This is not a hotel, in that there is no service (they don’t clean, make your bed, replenish your loo roll, help carry luggage up 3 flights of stairs etc) but it also cannot be classed as self catering as there is NO WAY you would ever want to prepare food in there. As I said location is good, close to Times Square and some nice places to eat, WiFi was excellent too. If they actually hired a cleaner I am sure they would make more money as people would be more likely to stay here! I have to say, if I’d read these reviews before staying I would have cancelled. Nothing can prepare you for the filth in this place.
Stayed 5 nights in Nov 2019
Response from mt on 20 Jan 2020
We are sorry you were unhappy, We will work hard to fix the issues you experienced and thank you for letting us know.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Rooms were ok. Nothing special. Windows were made of cling film. Very noisy from road outside. Aircon was also extremely loud.
Stayed 5 nights in Nov 2019
Response from MT. on 18 Nov 2019
We are sorry you were unhappy. We will work hard to fix the issues you experienced. Thank you for letting us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Nov 2019
Response from MT on 14 Nov 2019
Thank you for staying with us, We work hard to make our guests happy, and appreciate your feed back.

6/10 Okay

K

Liked: Amenities
Disliked: Cleanliness
I would have loved the place if it was cleaner. There were flies in the bathroom and small trash like wrappers in the corner. The amenities were good but the flies really turned me off. The area in pretty loud but I’m used to that. Bed was pretty hard too. Not great but could have been a lot better if my room was cleaner.
Stayed 2 nights in Nov 2019

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from MT on 8 Nov 2019
Thank you for staying with us. We appreciate your feed back.

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Room comfort
For maybe a one night stay only
The room is a lot smaller than it looks in the pictures. It was a little unclean and the lighting, for anyone trying to put on make up, is terrible. The water pressure is not good either. One positive is that its very close to Times Square.
Stayed 3 nights in Oct 2019
Response from MT on 28 Oct 2019
Tammy, We will share your remark with the management to make sure it will be corrected. Thank you for staying with us..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from mt on 10 Oct 2019
Thank you for staying with us, and appreciate your feed back.

8/10 Good

Bel, Houston, TX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having a small kitchen/fridge/coffee pot. The beds were a bit hard though. .
Stayed 4 nights in Sep 2019
Response from MT on 10 Oct 2019
Thank you for staying with us, and appreciate your feed back.

6/10 Okay

Verified traveller

Travelled with partner
Location was good for sightseeing. Room was clean but look tired (needs refreshing). Having a safe in the room was good. Self catering facilities was ok, but there no kettle. There was washing up facilities, but no tea towels. The shower was okay, but it didn't get that hot and you had to run it for several minutes to get warm. There was a table, but only one chair for two people. The air conditioning was quite old and noisey. The room wasn't very sound proof from any internal noise. Some of the other guest and the person on reception was quiet noisey at times.
Stayed 4 nights in Sep 2019
Response from MT on 23 Sept 2019
Thank you for staying with us, We appreciate your feedback and will share it with our staff.

2/10 Terrible

Whitney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately I had a bad experience in this hotel if you could call it a hotel.
Stayed 4 nights in Sep 2019
Response from mt on 23 Sept 2019
We are sorry you were unhappy. Thank you for letting us know.

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booker Pad
Torn sheets , extremely musty smelling room with bars on the windows, looked like a room that would be rented by the hour for hookers. Hair , yellow stained pillows , no manager to fix situation. They would not switch rooms due to fill occupancy. Or refund us. We left and disputed with credit card company. Do yourself a favor and avoid this hotel completely. Unless you’re looking for a room to rent by the hour.
Stayed 4 nights in Aug 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Above average economy hotel
This hotel seems to have variety of reviews, but my visit was quite good. The room was clean and seems to have been updated over what some of the reviews have described. It's an economy hotel, so you don't get luxurious towels and bedding or a great bed, but they were all quite adequate and above average for other economy hotels where I've stayed. The cable TV is way above average and has a broad range of stations, but you have to go through all the levels, into the 300's and 400's to find some of them. Golf Channel, for instance, is 405 and took some time to find. The wifi is also above average and quite fast for a hotel. The kitchenette was a plus with the refrigerator and microwave. They could upgrade the air conditioner which struggled to keep the room in the mid 70s even though I had it set at 65. But New York was really hot most of the time I was there. The front desk was manned most of the time I was there and the people were friendly. I did receive basic housekeeping service every day--new towels, cleaned the shower and sink, made the bed. The neighborhood is nice and location is convenient to many tourist-business needs. I would stay here again.
Stayed 4 nights in Jul 2019
Response from mt on 22 Jul 2019
Thank you for staying with us, We appreciate your feed back.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, would stay there again on my next trip
Stayed 3 nights in Jun 2019
Response from MT on 26 Jun 2019
Thank you for staying with us, We work hard to make our guests happy. We appreciate your feed back.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from MT on 14 Jun 2019
Thank you for spending your vacation with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The location was brilliant and only 3 or so blocks away from Times Square which was great, the area had a few homeless around the area at night but there are several bars nearby which keep the area busy enough at night to keep you feeling safe! There is also a brilliant little shop at the end of the road open 24/7 called the market place or similar!
Stayed 4 nights in Jun 2019
Response from MT on 12 Jun 2019
Thank you for staying with us. Hope you enjoyed yourself and will came back.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Just what we needed...
We arrived and were greeted by someone in a very small reception area, which wasn't an issue until the day after when we needed to ask a question and no one seemed to be around. This happened everyday until day of check out when I had to call them regarding leaving our bags until we went to the airport. Apart from this the bed was comfortable and the hotel did exactly what we wanted except we couldn't get the TV to work! If you are wanting a hotel to shower and rest your head this is perfect. The location is within walking distance of everything you need including buses to Brooklyn Bridge and Battery Park!
Stayed 3 nights in May 2019
Response from MT on 14 Jun 2019
We will share your remark with our staff to make sure it will be corrected.

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2019
Response from MT on 29 May 2019
Thank you for staying with us, And hope you came back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to mid town attractions and good eating places. Close to Hudson river.
Stayed 3 nights in May 2019
Response from MT on 22 May 2019
Thank you for staying with us.

6/10 Okay

David

Disliked: Cleanliness, staff & service
they do not clean the room everyday very noisy
Stayed 3 nights in May 2019
Response from MT on 22 May 2019
David, Thank you for staying with us. We do appreciate your feed back.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The kettle and all cooking equipment were covered in old, hard grease and oil.
Stayed 4 nights in Apr 2019
Response from MT on 22 May 2019
We will share your remark with the management

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing about this property was it’s location as a short walk to Times Square & restaurants
Stayed 4 nights in Apr 2019
Response from MT on 22 May 2019
We are happy you enjoyed your stay in New-York.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Great location very close to time square which I loved but the room is what you pay for it was a little on the dirty side too!
Stayed 4 nights in Feb 2019
Response from MT on 12 Mar 2019
Thank you for staying with us. We will share your concern with our staff.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is as stated. No gimmicks. Accommodated our early check in. Staff were at the desk throughout the day. Cleaned the room and changed towels daily. Secured building. Free wifi. Great location. Laundry facility at the end of the street. There were a few things that could have been fixed up in our room before we arrived (light fixture and window), but it wasn’t bothersome to us so we didn’t mention it. Bed wasn’t comfortable at all, but aside from that it was a wonderful place to stay. There was a safe in the room as well.
Stayed 7 nights in Feb 2019
Response from MT on 12 Mar 2019
Thank you for taking time to write a review. Hope to see you back.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service
It was ok to serve its purpose, but wouldn’t stay here again. Room was very small, beds uncomfortable! They told me I had 2 beds and got there only had 1 and asked that I paid an additional $35 a night. Refrigerator wasn’t clean, ironing board super small, no wash clothes! Staff wasn’t really visible and it just felt bootleg! Couldn’t find the hotel because it was so discreet In between Holiday Inn & Comfort Inn
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel location was convenient and tge kitchen was the best of all to save for food, etc. However the room was dirty and not very pleasant.
Stayed 4 nights in Dec 2018
Response from mt on 1 Jan 2019
Thank you for staying with us, the staf is there to help you with all your need.