Let me start by saying that this was our first NY trip and we had about 7 members of our family staying here. We had booked 2 rooms. One was ok, but they weren’t able to provide the original room we had booked from the beginning. To make things worse, we got bites from something in that room and the AC didn’t work, even though multiple people stopped by to “fix” it. We were then switched to another room (that was a whole other issue) and the AC in that room yet again didn’t work. The bed sheets/pillow covers had stains on them. I was moved for a third time to another room and the door to the bathroom in that room would get stuck. It would take two people to pull it open. That being said, the employees tried to be accommodating, which we appreciated, but at the end of it- this is a hotel. We were there for 4 nights and there was something wrong every day of our stay. We’ll be going to NY back in Dec, but you can be sure we are not staying here again.
