Free daily continental breakfast

Reviews of Wingate by Wyndham New York Midtown South/5th Ave

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1005 reviews" "
Rating 8 - Good. 279 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 48 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaymes

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice, but small rooms. The day time receptionists were pleasant. The night time receptionists seemed unhappy to be there.
Stayed 3 nights in Apr 2024
Response from Jennifer P. Guest Services Curator on 3 May 2024
Jaymes, Thank you for choosing to stay at Wingate Midtown South and for sharing your experience with us. We appreciate your feedback as it helps us improve our services for our valued guests.We're glad to hear that you found our hotel to be nice, although we apologize if the size of the rooms did not fully meet your expectations. Your comfort is important to us and we will take your comments into consideration as we strive to enhance the guest experience.Providing friendly and attentive service at all times is a priority for us and we will address your concerns with our team to ensure that all our guests receive the same level of service and hospitality, regardless of the time of day.Once again, thank you for choosing Wingate Midtown South. We hope to have the opportunity to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Location was ideal, near everything. Staff was friendly and helpful. Room was a bit small (to be expected in NYC) but very clean. Breakfast was very nice.
Stayed 4 nights in Apr 2024
Response from Jennifer P. Guest Services Curator on 3 May 2024
Michael, Thank you for choosing to stay at Wingate Midtown South and for sharing your experience with us. Your feedback is greatly appreciated and helps us in our continuous efforts to provide excellent service to our guests.We're thrilled to hear that you found our location to be ideal, with easy access to everything you needed during your stay in New York City. Thank you for your kind words regarding our staff. We're glad to hear that they were friendly and helpful throughout your stay. Providing warm hospitality and excellent service is something we take great pride in and we're pleased that our team members made a positive impression on you.We apologize if the size of the room was smaller than expected, but we're glad to hear that it was clean and comfortable for your stay. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we're pleased that our efforts made a positive impact on your experience.Once again, thank you for choosing the Wingate Midtown South. We hope to have the pleasure of welcoming you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Silvana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Empire State Building and Times Square. The rooms were clean and breakfast was decent. Overall, a great stay.
Stayed 4 nights in Apr 2024
Response from Jennifer P. Guest Services Curator on 3 May 2024
Silvana, Thank you for choosing to stay with us during your recent visit to New York City. Thank you also for taking the time to share your feedback with us. Your insights are invaluable as we continuously strive to enhance the guest experience.We're thrilled to hear that you enjoyed your stay with us and that our hotel's location near the Empire State Building and Times Square added convenience to your visit.Thank you for your kind words regarding the cleanliness of our rooms and the quality of our breakfast. Maintaining a clean and comfortable environment for our guests is a top priority for us and we're pleased that our efforts made a positive impact on your experience. We're also glad that you found our breakfast to be decent and that it helped start your day off right.Once again, thank you for choosing the Wingate Midtown South. We hope to have the pleasure of welcoming you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jeremy, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer P. Guest Services Curator on 20 Apr 2024
Jeremy, Thank you for your perfect rating! We're delighted to see that you had an exceptional experience during your stay. If you ever have any feedback or comments you'd like to share with us, please don't hesitate to reach out. We truly value your support and hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked in, I was greeted with warm smiles and exceptional customer service. The check-in process was quick and efficient, and the staff went above and beyond to make me feel welcome. The room was spacious, clean, and beautifully decorated. The bed was incredibly comfortable and I had a great night's sleep. The bathroom was luxurious with modern amenities and a large, walk-in shower. I also appreciated the complimentary toiletries provided.
Stayed 1 night in Apr 2024
Response from Jennifer P. Guest Services Curator on 20 Apr 2024
Mike, Thank you so much for your glowing review! We're delighted to hear that you had such a wonderful experience from the moment you arrived. Providing exceptional customer service is our top priority, and we're thrilled that our team exceeded your expectations with warm smiles and efficient service during check-in. It's fantastic to hear that you found your room to be spacious, clean, and beautifully decorated, and that you enjoyed a restful night's sleep on our comfortable bed. We take pride in our luxurious bathrooms and modern amenities, and we're glad you appreciated the large walk-in shower and complimentary toiletries. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Maxime

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love warm welcome and personalized assistance at both reception and restaurant
Stayed 19 nights in Mar 2024
Response from Jennifer P. Guest Services Curator on 30 Mar 2024
Thank you so much for taking the time to share your experience with us at the Wingate Midtown South. We strive to create memorable experiences for all our guests and it's heartening to know that our efforts made a positive impact on your stay. Your kind words serve as great encouragement for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another wonderful stay. Should you need any assistance with future bookings or have any special requests, please don't hesitate to reach out to us.

10/10 Excellent

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 2 nights in Mar 2024
Response from Jennifer P. Guest Services Curator on 24 Mar 2024
Elda, Thank you for your recent stay with us and for sharing your feedback! We're thrilled to hear that you had a nice experience during your stay. Providing excellent service and creating memorable experiences for our guests is what we strive for. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back again soon!

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, the room was spotless and the view of the Empire State Building was fabulous!
Stayed 2 nights in Mar 2024
Response from Jennifer P. Guest Services Curator on 16 Mar 2024
Scott,Thank you for your glowing review! We're delighted to hear that you enjoyed our hotel's convenient location, ensuring easy access to nearby attractions. It's wonderful to know that you found your room spotless and that you were treated to a fabulous view of the Empire State Building. Providing clean and comfortable accommodations with stunning views is always our goal, and we're thrilled that we could exceed your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay. If there's anything specific you'd like for your next visit, please feel free to let us know.

10/10 Excellent

ALONDRA M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jennifer P. Guest Services Curator on 17 Mar 2024
Alondra, Thank you so much for your excellent rating! We're delighted to hear that you had a great experience during your stay with us at the Wingate Midtown South. Your satisfaction is our top priority and we're thrilled that we met your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to hosting you again soon!

10/10 Excellent

Edward Drysgula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, modern room design
Stayed 1 night in Mar 2024
Response from Jennifer P. Guest Services Curator on 16 Mar 2024
Edward, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the tranquility of your stay and appreciated the modern design of our rooms.Creating a peaceful and contemporary environment for our guests is a top priority and we're thrilled that we succeeded in providing you with a comfortable and quiet experience.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was super nice.
Stayed 2 nights in Mar 2024
Response from Jennifer P. Guest Services Curator on 9 Mar 2024
Delia, Thank you for your recent stay with us. We are delighted to hear that you found our hotel to be clean and that our staff provided you with great customer service. Your comfort and satisfaction is our top priority. We appreciate your feedback and we hope to welcome you again should your travels lead you back to the city!

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems a very nice hotel. Great location, and very freindly staff.
Stayed 1 night in Mar 2024
Response from Jennifer P. Guest Services Curator on 9 Mar 2024
Colin, Thank you for your recent stay with us. We are thrilled to hear you enjoyed our central location. Our location places you steps away from some of the major attractions such as the Empire State Building and Rockefeller Center. We are also happy to hear your praises regarding our staff. We try to provide a warm welcome as soon as you step through our doors and we ensure you're as comfortable during your time with us. We appreciate your feedback and we hope to welcome you again very soon!

10/10 Excellent

theresa C J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Feb 2024
Response from Jennifer P. Guest Services Curator on 9 Mar 2024
Theresa, Thank you for your recent stay with us. We are thrilled to hear we were able to make your stay comfortable and enjoyable. It is feedback like this that reminds us why we do what we do. Thank you again for your kind words and we hope to welcome you again soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, the breakfast was good, the location is great and the price was very reasonable. It was the smallest hotel room I have ever had, but the bed was very comfortable and it had what we needed. I would go back and recommend it to my friends.
Stayed 2 nights in Feb 2024
Response from Jennifer P. Guest Services Curator on 26 Feb 2024
Kimberly,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel clean, our breakfast enjoyable, and our location convenient, all at a price you found reasonable. We understand that our rooms are on the cozy side, but we're glad to know that the comfort of the bed and the amenities provided met your needs.Your willingness to return and recommend us to your friends means the world to us. We continuously strive to balance maximizing our guests' comfort with the unique space constraints of our location. Your feedback is invaluable as it helps us focus on what matters most to our guests.We look forward to welcoming you back soon! If there's anything specific you or your friends need for future stays, please don't hesitate to reach out.

10/10 Excellent

Marilou R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. The staff are nice especially the one at the front desk, Tenzin. He’s friendly and very accommodating. For sure I’m going back.
Stayed 1 night in Feb 2024
Response from Jennifer P. Guest Services Curator on 26 Feb 2024
Marilou,Thank you very much for taking the time to share your experience with us at the Wingate Midtown South. We are thrilled to hear that you found our hotel to be quiet and clean, and that our staff, particularly Tenzin at the front desk, made a positive impression with their friendliness and accommodating nature.Our team takes pride in offering a welcoming and comfortable environment for all our guests and it's heartening to know we've achieved this during your stay. We'll make sure to pass along your kind words to Tenzin, who will be delighted to know he contributed to making your stay a memorable one.We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Michael

Nice location for shows and Times Square
Stayed 1 night in Feb 2024
Response from Jennifer P. Guest Services Curator on 26 Feb 2024
Michael, Thank you for sharing your wonderful experience with us at the Wingate Midtown South! We are thrilled to hear that our location served as the perfect base for your show-going adventures and explorations around Times Square. Our team takes pride in offering a convenient and comfortable stay for all our guests and it’s rewarding to know we succeeded with your visit.Should your travels bring you back to the heart of the city, we look forward to welcoming you again for another memorable stay.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place for the price. Close to everything.
Stayed 1 night in Feb 2024
Response from Jennifer P. Guest Services Curator on 26 Feb 2024
Natasha, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be nicely priced and conveniently located close to everything you needed during your stay.Our team is dedicated to providing a comfortable and accessible experience for all our guests, and we're glad to have hit the mark for you. It's guests like you that make our job truly enjoyable.We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jennifer P. Guest Services Curator on 6 Feb 2024
Thank you so much for taking the time to review our hotel. We're thrilled to know that your experience with us was mostly positive, warranting an 8 out of 10 rating.Your feedback is incredibly valuable to us as we continuously strive to provide the best service possible to all of our guests. While we're happy to know that your stay was generally satisfactory, we acknowledge that there is always room for improvement. If you have any specific areas where you believe we could enhance our services or facilities, we would love to hear from you. Your insight could be tremendously beneficial for us.Once again, we greatly appreciate your review and look forward to serving you even better on your next visit. Please do not hesitate to get in touch with us for any queries or requirements related to your future stays.

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 6 Feb 2024
Lisa,Thank you for taking the time to review our hotel. We value your feedback and aim to improve on it. We noticed that you rated our services as a 6 out of 10 and we are sorry that we were not able to meet your expectations.Our primary goal is to ensure our guests have an enjoyable and comfortable stay with us and we deeply regret not living up to those expectations. It is our desire to learn from your experience, so please feel free to share specific details of your stay, either by private message or via email at your convenience.Your observations and experiences are genuinely valuable to us as they help us identify the areas that need attention and improvements.We do hope that despite this experience, you will give us another opportunity to serve you in the future and surpass your expectations. Thank you once again for your feedback, we are looking forward to welcoming you again.

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Rachel, Thank you for giving us the highest rating possible. We are absolutely delighted to hear that you enjoyed your stay with us at the Wingate Midtown South.We continuously strive to exceed our guests' expectations and it's satisfying to hear when we have succeeded. It was our pleasure to accommodate you and we look forward to your return visit in the near future.

8/10 Good

Gilles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and quite rooms. Very nice staff.
Stayed 2 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Gilles, Thank you for your lovely review! We are thrilled to hear you enjoyed your stay with us, from our cozy, quiet rooms to our friendly staff. We strive to create a comfortable and welcoming atmosphere for all our guests. Your satisfaction is our top priority and we're glad we could exceed your expectations.Thank you once again for your positive comments and we hope to see you again soon on your next trip.

8/10 Good

Maria, Holden

Travelled with partner
Everything was very clean but the rooms are small even for NYC.. overall we would stay again, location is great and quieter than other areas. The only mention would be the air freshener in the public areas, I have really bad allergies so it was bothersome in the lobby and elevator.
Stayed 2 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Maria, Thank you for taking the time to leave a review of your stay with us. We are thrilled to hear that you found our hotel clean, the location great and quieter compared to other areas. These are indeed aspects that we are proud of and that we continuously work on to ensure all our guests feel at home when staying with us.Please accept our sincere apologies for any inconvenience caused by our air freshener. Rest assured, we will address this issue and explore other options that would be less bothersome for our guests with sensitivities.We value your feedback and we're looking forward to welcoming you back to our hotel.

10/10 Excellent

Eccence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cozy and comfortable.
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Eccence, Thank you for taking the time to share your wonderful feedback. We are thrilled to know that you enjoyed your stay at the Wingate Midtown South and are delighted with your perfect 5 out of 5 rating.It is a pleasure to know that our services, facilities, and overall hospitality meet your expectations. This is the level of service we strive to deliver to all our guests and your recognition serves as a great motivation to our team.We appreciate your valuable feedback as it helps us identify the areas we can improve. We sincerely thank you for your positive words and look forward to welcoming you back soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was perfect. Love the employees they so kind an sweet help me with everything an assis to me needed ❤️
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Ashley, Thank you very much for sharing your wonderful experience with us. We are thrilled to hear about your satisfactory stay at our hotel.Our staff takes great pride in providing excellent service to our guests and we are so happy to hear they went above and beyond in assisting you during your visit. They will surely be thrilled to know that their effort didn't go unnoticed and that they succeeded in making your stay perfect.Once again, thank you for your heartwarming words. We eagerly look forward to your next visit for another exceptional stay with us.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Yoko, Thank you for taking the time to rate us a perfect 5 out of 5! We are thrilled to hear that your stay with us met your expectations.We strive to provide an excellent guest experience and your feedback confirms we are on the right track. We want to thank you for choosing the Wingate Midtown South for your stay and we look forward to hosting you again soon.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Rooms are small but very comfortable with rainfall shower. Breakfast included is great. I would definitely come again.
Stayed 2 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Mary, Thank you for your feedback regarding your stay at our hotel. We are thrilled to hear you found our location convenient and enjoyed our comfortable rooms, particularly the rainfall shower. We are also delighted that you appreciated our breakfast.We aim to provide an outstanding experience for all our guests, so it brings us joy to know that we succeeded in meeting your expectations. We're thrilled to hear that you would return and we would be more than happy to have you. Thanks again for your feedback and we look forward to welcoming you back soon!

4/10 Poor

Angelica

Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 26 Feb 2024
Angelica, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations and deeply regret any inconvenience you encountered. We are committed to providing our guests with the highest quality of services and a memorable experience. We sincerely hope you will give us another chance to provide you with the superior experience you deserve. Thank you again for your feedback.

10/10 Excellent

Ana Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel!! Shoutout to the gentleman who checked us in and gave us the most amazing room with Empire State Building views. We went on this trip for my partners birthday and it was the cherry on top. The hotel was very clean, no carpet which was a plus. Amazing job by the housekeepers who evidently worked so hard!! Only thing is that I wish the breakfast was atleast until 11am. Nonetheless, Will definitely visit again!
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Ana Paula, Thank you so much for your kind words. We are delighted to hear that you had a great stay with us and enjoyed your room's amazing view of the Empire State Building. Your recognition of the hard work our housekeepers put in means a lot to our team.We're also thrilled to know that your partner's birthday celebration was a hit and that the experience added value to your stay.As for breakfast hours, we truly appreciate your feedback and will consider your suggestion. We aim to create the most pleasant and convenient experience for all our guests.We hope to welcome you back in the near future.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap Dove, the staff, this is the only hotel that I have ever stayed at and I love it so much, I love it’s always clean and comfortable. I tell everyone about it.
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Wanda, Thank you for your fantastic review. We are overjoyed to hear how much you love our hotel and appreciate your kind words regarding our cleanliness, comfort, and dedicated staff. It brings us immense pleasure to hear that our efforts to create a warm, welcoming, and clean environment have resonated with you.Your endorsement to others about our hotel is the highest form of compliment we could receive. We genuinely appreciate it.Please know your kind recognition of our hard work inspires us to continue delivering the best service possible.Thank you again for choosing the Wingate Midtown South for your stay and we can't wait to welcome you back in the future.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Ali,Thank you so much for your perfect rating. We are absolutely thrilled to hear that your stay at the Wingate Midtown South was enjoyable.Your perfect rating motivates us to continue delivering top-quality service to all our guests. Our staff is dedicated to ensuring that every guest's stay is as comfortable, pleasant, and satisfying as possible and we are overjoyed that we succeeded with you.Please keep us in mind for your future visits as we would be delighted to host you again. Feel free to reach out to us directly for any specific requests or preferences you might have during your next stay.Thank you again for your 10 out of 10 rating. It means the world to us!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Catherine, Thank you so much for taking the time to leave this excellent review. We are thrilled to know that you enjoyed your stay with us at the Wingate Midtown South and rated our hotel as 10 out of 10. This means a lot to us!It is our goal to provide the best service to all our guests and it seems we were able to do just that for you. We're committed to providing excellent hospitality to each of our guests and your positive feedback validates our efforts.Your high praise motivates us to strive for an even better experience next time. We're looking forward to hosting you again on your next visit to the city.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 17 Jan 2024
Leslie, Thank you for taking the time to review your recent stay at our hotel. We're delighted to see that you've rated us 4 out of 5, which indicates you enjoyed your stay and found our facilities and service satisfactory.We value your patronage and your feedback, as they aid us in enhancing our service. Please let us know if there were any areas we could improve to make your future stays even more enjoyable.Thank you again for choosing our hotel. We're looking forward to your next visit and we'll strive to provide a 5-star experience during your next stay.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 17 Jan 2024
Alice, Thank you so much for your perfect rating. We are absolutely thrilled to learn that your stay at our hotel met your expectations. It was a pleasure serving you and we're pleased to have made your experience a memorable one.Thank you once again for choosing to stay with us. We hope that you will consider us again for your future travel plans.

10/10 Excellent

Rocio

Liked: Amenities
Response from Jennifer P. Guest Services Curator on 13 Jan 2024
Rocio,Thank you so much for your perfect rating. We are absolutely thrilled to know that you had a great experience during your stay with us. Your satisfaction is our biggest reward.We always strive to provide an exceptional service to all our guests and your recognition motivates us to continuously improve our standards.We appreciate the time you took to share your feedback and we are looking forward to welcoming you back to our hotel on your next visit.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 13 Jan 2024
Kyle,Thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will be pleased to learn of your high praise as customer satisfaction is our top priority. Your review reaffirms the hard work we put in every day.Thank you once again for your kind words. We look forward to serving you again in the future!

10/10 Excellent

Teonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jennifer P. Guest Services Curator on 13 Jan 2024
Teonna, We are thrilled to know that you have enjoyed your stay with us and grateful for your perfect rating! Our team constantly works towards making our guest's experiences memorable and your positive review is a reward to our efforts. We would like to express our deepest thanks for appreciating our hotel's services and facilities.We would love to welcome you back for yet another great experience. Please do let us know when you plan on visiting again.

10/10 Excellent

Alyssia

Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Alyssia, Thank you so much for taking the time to leave us a perfect rating, it's much appreciated! We work hard to provide a pleasant experience for all of our guests and it's wonderful to know that we're succeeding.We hope to see you again soon and provide you with the same high level of service and hospitality.Thank you again for your review. We hope to welcome you again soon!

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Margaret, Thank you for taking the time to rate our hotel with a perfect score. We are delighted to know that you had a memorable and pleasant experience with us. Your satisfaction is our highest priority and we are pleased to learn that we exceeded your expectations.Your feedback serves as an encouragement to our team who strive to provide memorable experiences for our guests. We hope to continually provide excellent service in all areas of your experience and will continue to improve where necessary.Should your travel plans bring you back, we look forward to welcoming you again.

10/10 Excellent

barbara

Liked: Staff & service, amenities, property conditions & facilities
Perfect for short stay. Small rooms but ok for single travelers
Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Barbara, Thank you for sharing your valuable feedback regarding your recent stay at our hotel. We're pleased to know that you found the location ideal and suitable for a short stay.While our rooms are designed to maximize the use of space and create a comfortable setting for our guests, we do acknowledge that some might prefer larger rooms.Your valuable feedback will help us enhance our future guest's experience. Should you wish for a larger room during your next stay, do let us know. Our team would be more than happy to assist you with that.We hope to welcome you back in the future and to make your stay an even more pleasant one.

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2024
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Eduardo,Thank you so much for your perfect rating of our hotel! We are thrilled to know that your stay with us was enjoyable. Your feedback encourages us to continuously provide superior services to our valued guests.We hope to welcome you back in the near future.

8/10 Good

Idania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive. Rooms were small but that’s typical for NYC.
Stayed 4 nights in Dec 2023
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Idania, Thank you so much for your positive feedback. We're delighted to hear that you found our staff friendly and attentive. Your comments on our service are highly encouraging.We acknowledge that our rooms might not be the largest in the city, but we aim to offer comfort, cleanliness, and excellent amenities within those spaces, reflecting the charm and efficiency typical of NYC. We appreciate your understanding.We hope you enjoyed your time in our city and we're looking forward to welcoming you again soon!

10/10 Excellent

Christopher

Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Christopher, Thank you for taking the time to review our hotel. We're thrilled to see your 5-star rating and we appreciate your positive feedback. Our team here at the Wingate Midtown South is dedicated to providing only the best services and amenities, and it seems we were able to achieve that with your stay.We look forward to welcoming you again soon.

10/10 Excellent

zakia

Stayed 2 nights in Dec 2023
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Zakia, Thank you for giving us a perfect rating. We are thrilled to know you enjoyed your stay with us. We take pride in providing the best experiences for our guests.We look forward to welcoming you back during your next visit.

10/10 Excellent

Irasema

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Irasema,Thank you for giving us a perfect rating. We are thrilled to know that you thoroughly enjoyed your stay with us. Your satisfaction is our best reward.We look forward to hosting you again and aim to make your future stays even more enjoyable.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer P. Guest Services Curator on 9 Jan 2024
Natalie,Thank you for your perfect score review. We are delighted to know that you had a great experience during your stay with us.As we continually strive for excellence, we are glad that we met your expectations and our services, amenities, and staff were up to your liking. Your high rating truly made our day.Thank you for choosing our hotel and for taking the time to provide feedback. We look forward to the opportunity to welcome you back in the future.

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Our stay went great, the security is good in the building. Staff was really nice. Although it was New Year’s Eve and our floor was very noisy all night. Walls were thin. Room was okay in size but was tight by the edge of the bed. Great view of Empire State Building. On-site parking for free. I would stay here again but maybe not on New Year’s Eve just because of traffic and noise levels
Stayed 1 night in Dec 2023
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Brandi, Thank you for taking the time to leave such detailed feedback about your stay with us. It brings us great pleasure to know that you had an overall positive experience and that you appreciated our kind staff, and spectacular views.However, we regret to hear about the noise disturbances you encountered during New Year's Eve. We aim to provide a serene and peaceful environment, but special events can sometimes amplify the noise level.We also appreciate your comments about the room size. Our guest's comfort is our top priority, and your feedback will certainly guide us in our continuous effort to improve our accommodations.Despite these mixed circumstances, it's reassuring to hear that you'd consider staying with us again. We genuinely value your patronage and look forward to hosting you under more favorable circumstances, on a night where the ambiance will be calmer.

2/10 Terrible

Verified traveller

Terrible no-good very bad hotel room
We paid an extraordinary amount for the room. That’s on us. The room itself though was beyond tiny: too cramped really for two people. We rented a queen size bed. We got a full mattess probably because the room dimensions can’t accommodate genuine queen size.
Stayed 3 nights in Dec 2023
Response from Jennifer P. Guest Services Curator on 7 Jan 2024
Thank you for taking the time to provide your feedback about your recent stay at our hotel. We regret to hear that the room size did not meet your expectations.We always strive to create a comfortable and welcoming environment for all of our guests, so your comment certainly provides us with an opportunity for improvement. We acknowledge that each guest's comfort level varies, and thus, your feedback is indeed valuable.If you should choose to stay with us again in the future, we would be more than happy to assist you in selecting a room type that might better suit your needs. We also recommend communicating any special requirements during the booking process so we can prepare accordingly.Again, we appreciate your review, and we hope you give us another opportunity to provide a more satisfying experience on your next visit.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jennifer P. Guest Services Curator on 7 Jan 2024
Christian, Thank you so much for taking the time to provide us with a rating. We're delighted to know that your stay with us was largely satisfactory, as indicated by your 4 out of 5 score.As we're committed to continuously improving our services and guest experience, your feedback is vital to us. If there's anything specific that you believe we could have done differently to earn a perfect rating, please don't hesitate to share.We would like to thank you once again for your rating and we hope to have the pleasure of serving you again in the future, striving to achieve the highest possible score next time.

10/10 Excellent

Louraine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jennifer P. Guest Services Curator on 2 Feb 2024
Louraine, Thank you for taking the time to leave us a perfect rating of 5 out of 5. We are thrilled to learn that your stay with us at the Wingate Midtown South was a pleasant experience. Your satisfaction is our greatest reward and we truly appreciate your feedback.We continuously strive to provide exceptional service and create memorable experiences for our guests. Knowing that we achieved this during your stay is a source of great pride for our entire team.Thank you once again for your wonderful review and we look forward to the pleasure of welcoming you back soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great staff!
Stayed 1 night in Dec 2023
Response from Jennifer P. Guest Services Curator on 7 Jan 2024
Lisa, Thank you so much for taking the time to review your stay at our hotel. We are thrilled to see that you gave us a 4 out of 5 rating! We continually strive to create an exceptional experience for our guests, and we're glad to know that we were able to achieve this for you.We'd love to hear your feedback regarding how we can elevate your next stay to a perfect score. Your insights are invaluable in our constant effort to provide top-tier service.We truly appreciate your business and look forward to welcoming you back to our hotel in the near future.