Sonesta Hotel hotels in Normandy Isle, Miami

"We had a really enjoyable stay overall. Our 2-bedroom unit on the 6th floor had an incredible wrap-around balcony with a beautiful view. The room itself was clean, spacious, and well-equipped with a nice kitchen and two bathrooms, which made it very comfortable. The amenities were great as well. Laundry facilities were easy to find and never busy, and we made good use of the bikes and beach chairs—such a nice added touch. The pool area was clean and well-maintained, and we never had trouble finding chairs. What really stood out was the staff. Everyone was friendly, kind, and accommodating throughout our stay. A special thank you to Jennifer in the towel room and Diana, who ran the kids’ activities—she made a big impression on our boys. They especially loved the movie nights with popcorn and always looked forward to the cotton candy. The ability to borrow toys from the towel room was another thoughtful feature our kids really enjoyed. The only downside to our stay was being charged for a towel, sheet, and pillow due to an accidental nosebleed from our 5-year-old. We reached out after our 10-night stay to ask if this could be reconsidered, but unfortunately did not receive a response. The pricing for these items also felt quite excessive, which was disappointing given the circumstances and the length of our stay. That said, we truly enjoyed our time and would consider returning, but hope the hotel reviews how situations like this are handled."

"The place was clean and well maintained, well worth the money."

"The rooms where great, no noise problems with airplanes flying over, AC is very good,the concept of the bar from the radisson era was back which is great to have drink and a bite"

"Fantastic property from check-in to staff to location. Highly recommend!"

"We love staying at this hotel, but this time TV did not work and no one fixed it or changed during our stay of 4 days. The maintenance guy came fairly quickly. Said he'd have to exchange the tv and we never heard back. There was also no rooms to change it to. Otherwise, the service was great."

"Amazing hotel with the best amenities ❤️"

"A couple of the elevators were out of order the first night and WiFi was out of service the last 2 nights."

"Great place"

"Great hotel in the heart of south beach, front desk was very friendly upon arrival and overall have no complaints! I’d recommend staying here"