Normandy Isle Holidays

Yes pool was enjoyable

Rooms are very nice, we got upgraded to a one bedroom suite. Everything looks great but I did not find the furniture comfortable. The couch is very low and very deep, difficult to use with anyone with back issues. The chair is the same, very artsy looking but not comfortable at all. The Spa that I had heard a lot about is very basic. The men’s steam room can handle 2 people only! The massage was better than average but certainly not worth $400. The restaurants are great, good and helpful staff, great public places, but this is not a serene hotel. Very crowded, nothing like any of the videos depict. Expensive but so are all the hotels in South Beach. This is a large property, maybe next time will book a small boutique hotel.

Clean room ,shops nearby , very nice place I love

The manager was very helpful and caring with us! The staff in general excellent as well as the free bicycles and free chairs at the beach. The location is also excellent! Nevertheless the room’s bathroom were in poor conditions and the beds felt old and uncomfortable. We are sad about it because we like a lot this hotel and have stayed several times and had never seen this 5 five star hotel in such conditions.