Greene King hotels in North East England, England

"I love Lumley Castle. It has so much character, the rooms are lovely and I could cozy up in the Library Bar for hours. The staff are wonderful and it’s always a treat to stay here. Highly recommended. "

"Wonderful hotel and excellent staffs "

"Perfect location. Everything you need."

"Lovely staff, room was perfect "

"Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser. "

"Yes, fresh, warm, no issues "

"Room was excellent the staff couldn’t be more helpful and pleasant and the food was outstanding "

"Nice friendly hotel really really good breakfast and relaxing breakfast area. Nothing was too much trouble. Would recommend."

"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."