Hexham Holidays

Clean room, friendly staff and good amenities

On arrival it became clear that the apartment we stayed in wasn’t the one in the photos that I thought I had booked. The ad is a mix of different apartments with only a couple of them the one we were allocated which wasn’t to the standard I was expecting which was a shame as we’re celebrating an 18th birthday The 2 bathrooms transpired to be a communal area with 3 showers and 2 of the tiniest toilets ever Apartment was cold and we ended up lighting the gas burners and oven to get the room warm There were endless corridors to navigate which didn’t help with the heat issue The area was very rough with litter everywhere outside On a positive the towels and sheets were spotless with early check in and Kate check out

Okay overall, however heating system very inconsistent - worked for 10 mins a day. Mattress was very uncomfortable and uneven. Though being in city centre, very loud music playing even at night. Wardrobe door was very wobbly and almost coming off. Room way too humid, poor ventilation. Extractor system in bathroom was super weak, after showering walls were soaked and ceiling. This humidity also travelled into the bedroom because of the door, leaving windows and mirrors very steamy. No regular room service? Had no information about this either. Was also meant to be a king bed as advertised on this but ended up with a double bed, which was very disappointing as a taller person. Did not access the fitness centre/ bar or use laundry services during our stay.

Good location, parking was available although we had to pay for it. The double beds were on the small size, bedroom furniture looked quite old, and the mattresses were a bit soft for us. Easy self check in process and quiet rooms.