Northern Phoenix Hotel Guide - Wedding Hotels in Northern Phoenix, Phoenix

"The 1st room offered smelled.horrible of tobacco, the carpet was badly stained and damaged, the couch was garbage. I returned and given the 2nd to look at. It also smelled the same, carpet and couch a little better but not much. Went to front desk and they said they couldn't do anything about it. All the rooms smelled the same he claimed. I tried to complain with Expedia but chat was no help. I asked to speak to an agent and.given a message saIng 15 minutes . I was tired, couldn't get help, didn't want to trAns find another hotel and stayed against my wishes. "

"Room was not cleaned and wouldn’t move me. "

"Vending machines broken, the only operating elevator broken and many more problems to list. "

"The location was amazing. The stars for the staff go to two individuals alone. If not for them (hostess/waitress in restaurant and Brandon at front desk) I would have given ZERO stars for staff. Be prepared to ASK for everything including clean towels, coffee, room cleaning, real glasses, cheese on the breakfast buffet. NOT relaxing - it was a chore. "

"Free drinks food and very friendly staff. Highly recommend."

"Checked in late at night and key didnt work to get into room. Went to front desk and they "upgraded" us to a suite. It was terrible. Super hot in the room, no towels and super dirty and run down. Tried to get some sleep as we only needed to stay 7 hours. Went to get into bed and found bed bug eggs. Left right away."

"Great customer service! Valet staff was amazing! Clean room!"