Northern Phoenix Hotels

"Great staff"

"Ok"

"Food was great "

"Room was not clean and was run down.Walk was broken TV didn't work, internet didn't work?And microwave broken, they came to fix it and still did not fix it.There's nobody there on check in and could never reach anybody in the office"

"Staff where friendly "

"Have stayed here multiple times. Location is great for our needs and the breakfast and complimentary dinner/drinks in the evening make up for the slightly higher cost of other nearby hotels. "

"Amenities only makeup remover. Coffee brand not so good. "

"Clean. Needed a little updating in guest room. "

"We visited during a time when the resort had a large event scheduled, which was supposed to shut down the main pool area. While the pool never fully closed, several amenities were affected. Multiple restaurant options were unavailable, the slide was shut down for part of the day, and there were periods without music, which took away from the overall experience. The most frustrating aspect was the lack of communication. We only learned about the potential pool closure after asking about renting a cabana. There was no prior notice about restaurant closures—we found out only when we tried to dine. Additionally, some staff members seemed unaware of what was open or closed, leading to inconsistent and confusing information. That said, the resort itself is beautiful, and the front desk staff were very kind and understanding when we raised our concerns. I would still recommend this resort and would consider staying again, but I hope they improve communication, especially regarding large events that impact guest amenities."