Ojus Hotels

"Seating was comfortable staff was very cool at first but then kept my 50 dollar refund didn’t schedule my shuttle bus correctly at 6 pm said it was incorrect after telling me to request 24 hours ahead and I did when it was time to go could’ve left me stranded pool was beautiful views nice breakfast lady was extremely nice air conditioning works perfectly hot and cold air was good"

"Room was clean. Staff not so friendly. Our room was right by the bar and we heard loud music and talking all night long til about 4am. It was a great location in the middle of everything but would not stay there again. "

"Room was very nice and didn’t use any of the amenities on property "

"The hotel as crowded. Could not even use the elevators without waiting in line for 30 minutes. Rude staff that enforced crazy rules like not being able to take to elevator to the ground floor. They had someone actually stopping guests in a rude and obnoxious manner. The pools were CROWDED to an unhealthy degree and the water was ….well you can imagine. "

"GREAT!"

"Customer service was not great "

"The room smelled funky as soon as you walked in the room. There was no running water throughout the facility. The advertisement said breakfast included yet no breakfast was included. They didn’t have bottled water for the guests to drink while the water was out. Staff had poor customer service skills. Overall the hotel need li to come investigate this property."

"They have charged me for services that I have not used. Their help line was of no help."

"It has never disappointed me...the best hotel in South Beach"