6/10 Okay
Sarah
Travelled with partner
28 Mar 2024
Liked: Cleanliness, staff & service
I stayed here for two nights. The first was fine with no issues whatsoever. The second night, when my husband and I got back after a long day and had a busy day ahead of us, we found that there was a group of people who rented the condo below us. They played music extremely loudly until 2:00 am to the point of our bedroom floor shaking. I sent a text to the front office about my concern around midnight, but they were not checking texts at that time.
When my husband knocked on the neighbor’s door, they ignored him, so he went to find security. There was not anyone for our side of the property to deal with the matter. They only turned it off when my husband screamed through the floor that he would call the police.
The loud group was definitely not the resort’s fault, however, I wish that there was some staff who could’ve dealt with the issue. It’s a safety concern that my husband had to go knock and interact with these people. I received a text in the morning that the resort would address the noise complaint, but we were already checking out at that time. It would be great if there could be a staff member on duty to deal with things like this.
Sarah
Stayed 2 nights in Mar 2024