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JW Marriott Orlando Grande Lakes

4.0 star property
Upscale lakefront hotel near The Ritz-Carlton Golf Club

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

JW Marriott Orlando Grande Lakes

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, pool loungers
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Lobby lounge

Overview of JW Marriott Orlando Grande Lakes

Reviews
9.0

Wonderful

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
The price is €336
Price available on 10/5/2024

Explore the area

Map
4040 Central Florida Pkwy, Orlando, FL, 32837
  • Popular LocationThe Ritz-Carlton Golf Club15 min walk
  • Popular LocationSand Lake Road Station10 min drive
  • Popular LocationMeadow Woods Station13 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)15 min drive
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Room options

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Sofa bed
Private bathroom
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

65-inch LCD TV with satellite channels, TV, video game console

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
Deep-soaking bath
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Private bathroom
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Pillow-top beds, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Pillow-top beds, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Room, 1 King Bed with Sofa bed, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Private bathroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Pool View

Pillow-top beds, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Private bathroom
  • 158 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Sofa bed
  • 78 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Orlando

Located in Orlando, JW Marriott Orlando Grande Lakes is in the suburbs and on a lake. Pointe Orlando and Orlando Vineland Premium Outlets are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquatica and Universal’s Islands of Adventure. The Ritz-Carlton Golf Club and Orange County Convention Center are two other places to visit that come recommended. Looking to get your feet wet? Parasailing and sailing adventures can be found near the property.
Visit our Orlando travel guideOpens in a new window

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk
  • SeaWorld® Orlando - 3 min drive
  • Discovery Cove - 3 min drive
  • Aquatica - 5 min drive
  • Orange County Convention Center - 6 min drive

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando International Airport (MCO) - 15 min drive

Restaurants

  • McDonald's - 2 min drive
  • Rosen Shingle Creek Hotel and Resort Fitness Center - 6 min drive
  • Wendy's - 3 min drive
  • Starbucks - 3 min drive
  • Panera Bread - 3 min drive

About this property

JW Marriott Orlando Grande Lakes

Upscale family-friendly hotel near Aquatica
Located close to The Ritz-Carlton Golf Club and Orange County Convention Center, JW Marriott Orlando Grande Lakes provides 18 holes of golf, a poolside bar and a corner/local shop. Adventurous travellers may like the cycling, fishing and fitness classes at this hotel. Indulge in a body wrap, a massage and a manicure/pedicure at THE RITZ-CARLTON SPA, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Italian cuisine and garden views. Yoga classes and Pilates classes are offered at the 24-hour gym; other things to do include volleyball and kayaking. In-room WiFi (surcharge) is available to all guests, along with a terrace and shopping on-site.
Other perks include:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), bike hire and 4 outdoor tennis courts
  • Valet parking (surcharge), a local area shuttle and express check-out
  • Express check-in, supervised childcare (surcharge) and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 1010 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with designer toiletries and deep-soaking baths
  • 65-inch LCD TVs with premium channels
  • Wardrobes/cupboards, video game consoles and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transport

  • Area shuttle (surcharge) up to 5 miles
  • Bus station shuttle (surcharge)
  • Parking on site (USD 36 per day; includes in/out privileges)
  • Valet parking on site (USD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM–11 AM for a fee: USD 34 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Citron, An American Brass
  • EvrBar
  • Primo
  • Starbucks
  • Whisper Creek Farm

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorised watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 40 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Ballroom
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lb per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 59.63 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 34 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 36 per day (in/out privileges)
  • Valet parking fee: USD 52 per day (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

Does JW Marriott Orlando Grande Lakes have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at JW Marriott Orlando Grande Lakes?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at JW Marriott Orlando Grande Lakes on 15 May 2024 start from €337.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Orlando Grande Lakes pet-friendly?

Yes, JW Marriott Orlando Grande Lakes allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lb per pet. There's a fee of USD 250.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at JW Marriott Orlando Grande Lakes?

Self-parking is available for USD 36 per day. Valet parking is available for USD 52 per day.

What time is check-in at JW Marriott Orlando Grande Lakes?

Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Orlando Grande Lakes?

Checkout is at 11 AM.

Where is JW Marriott Orlando Grande Lakes located?

This family-friendly Orlando hotel is located on a lake, within 3 mi (5 km) of The Ritz-Carlton Golf Club and Aquatica. Orange County Convention Center and Pointe Orlando are also within 6 mi (10 km).

JW Marriott Orlando Grande Lakes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 172 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lourdes M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this Hotel. Plenty to do for the entire family. Their in hotel dinning options were superb. They even have a garden which I loved and a water park
Stayed 2 nights in Dec 2023

10/10 Excellent

Jie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this place for a family vacation, and it was a blast! The water park on site is the highlight, which is extremely kids friendly!
Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chakusola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

VALAYKUMAR, Edmonton

Travelled with family and small children
Liked: Cleanliness
Good things: Overall, the resort and the facilities are available outside of the room, and customer service is available at the reception. There is cleanliness inside the hotel. The things that need to improve (In comparison with the experience at JW Marriot in Vancouver, BC): 1) The room, as we pay a high price, we need at least decent space inside the room. After using Sofa bed we didn't have even moving space in the room; what is the point of having sofa bed then. 2) We ordered the food in the pool area, but they got the wrong order (Veggie burger with Bacon) after 50 minutes of waiting; the staff was not even apologetic for the wrong order and rudely asked us to wait as it might take longer. The cleanliness in the same restaurant was poor. 3) Room service is not as per the standards of JW Marriot. When we asked to fix the sofa bed as it was not opening, the staff came and asked us to do it ourselves and move the island ourselves. I never had these issues with other JW Marriot or Fairmont facilities.
Stayed 5 nights in Mar 2024

10/10 Excellent

Nazanin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to Ritz Carlton by a hallway in the most beautiful grounds and surrounding. Great for kids with the best pool . Yes few minutes further to Disney Parks etc... but totally worth it. The only negative was the food in the restaurants. All of them had great ambiance but definitely the chefs and menu must be changed as the food was not good. Very friendly staff. Amazing hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Fun, clean, love
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel! The grounds are gorgeous and the pool and slides are a dream for kids and parents. Room was clean and location was perfect. We had one day at the pool where service was horrible with a particular server but every other day was exceptional!
Stayed 5 nights in Mar 2024

6/10 Okay

T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an overall positive experience. The only 2 dings that I have would be pool area staffing and food service time was over 2hrs. On checkout, no one answered the phone to order bell service. I had to go down to the front desk. This was Easter weekend and you would think the hotel management would have the foresight to staff properly for capacity. I'm going with poor management. Who do I need to fire? You're in the service business. You know your booking capacity in advance.
Stayed 3 nights in Mar 2024