Lobby

Reviews of SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 1271 out of 2013 reviews" "
Rating 8 - Good. 420 out of 2013 reviews" "
Rating 6 - Okay. 152 out of 2013 reviews" "
Rating 4 - Poor. 83 out of 2013 reviews" "
Rating 2 - Terrible. 87 out of 2013 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay! Clean and convenient!
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Bianca

Toilet overflowed
Stayed 2 nights in Apr 2024
Response from Guest Services on 2 May 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Cristina P. on 30 Apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 Excellent

Cindy

Travelled with family
Beautiful place with wonderful staff
Stayed 1 night in Apr 2024
Response from Cristina P. on 30 Apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

8/10 Good

Yudiria

Travelled with family
Liked: Property conditions & facilities
The property was very nice and new. The only problem was our room was not cleaned. Also, front staff and concierge lacked customer service.
Stayed 3 nights in Apr 2024
Response from Cristina P. on 30 Apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 Excellent

Nancy

Travelled with family
Such a great place to stay close to Disney!
Stayed 2 nights in Apr 2024
Response from Cristina P. on 30 Apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 Excellent

Aruuke

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cristina P. on 30 Apr 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

6/10 Okay

Eugene

Travelled with family
This hotel had a good rate and then they let you have it with hidden fees like charges to park.
Stayed 1 night in Apr 2024
Response from Cristina P. on 29 Apr 2024
Dear Eugene,Thank you for taking the time to complete our survey!It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Danielle, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room. Pool was clean and breakfast was fantastic. Game room was clean and had so many options. Only downsides were parking was difficult at night and I wish it were a little closer to Disney springs. (The bad stuff isn’t that bad) overall will definitely be coming back again!
Stayed 2 nights in Apr 2024
Response from Cristina P. on 29 Apr 2024
Dear Danielle,Thank you for taking the time to complete our survey and for the excellent score! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.We are looking forward to welcoming you again soon!

10/10 Excellent

Mandisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice staff. My only con is that the bathroom door isn’t opaque so if someone is in there when you’re trying to sleep, the light shines through so that’s annoying. But besides that everything else was great
Stayed 2 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Dear Mandisa,Thank you for choosing to stay with us at Springhill Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay in Orlando. Housekeeping every other day is fine but why can’t they put the trash bags in the trash cans? Also found water bottle under the area of the refrigerator and microwave that was not brought in by either of us.
Stayed 3 nights in Apr 2024
Response from Cristina P. on 27 Apr 2024
Dear Michele,Thank you for taking the time to share your feedback. I'm pleased to hear that our hotel was convenient for your visits in Orlando. However, it's disappointing to learn about the challenges you faced with our cleaning service. I understand the importance of maintaining a clean and comfortable environment for our guests, and I regret we fell short of your expectations. Your comments are crucial for our team to improve our service standards. We hope to have the opportunity to offer you a more satisfactory experience on your next visit.

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mireya

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Es increíble que tenga que pagar por estacionar mi vehículo
Stayed 2 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Dear valued guest, Thank you for your recent stay and for taking the time to share your valuable comments. It saddens us to hear you were disappointed with our daily parking charges; however, these rates are posted online, including all third-party sites, to ensure guests are aware of these fees prior to arrival and during the booking process. We're grateful for your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

kara, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cristina P. on 27 Apr 2024
Dear Kara,We always enjoy knowing what our guests had a great stay! Thank you for the excellent rating. We are looking forward to welcoming you back at Springhill Suites Orlando Theme Parks/Lake Buena Vista!

10/10 Excellent

Jeany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jocelyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttles to parks are convenient - breakfast is basic but good for a quick fuel up before hitting Disney. Enjoyed the yogurt and variety of toppings. Coffee was also excellent and had oatmilk. Rooms are extremely spacious and can fit a large family of 4-6 since the sofa bed fits 2 people. Pool area is nice too - pool was pretty dirty but with the high winds it’s inevitable
Stayed 2 nights in Apr 2024
Response from Cristina P. on 23 Apr 2024
Dear valued guest, Thank you for your recent stay and for taking the time to share your valuable comments. We're grateful for your feedback, and we hope to welcome you back on another occasion.

2/10 Terrible

Lauren

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was beautiful and clean but staff was less than helpful.
Stayed 2 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

terressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel.
Stayed 3 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Regine

Stayed 5 nights in Apr 2024
Response from Cristina P. on 22 Apr 2024
Dear valued guest, Thank you for your recent stay and for taking the time your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

Marlys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! The pool was nice! The rooms were clean! The price was good and they provided shuttle to parks
Stayed 3 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Marlys, Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 Excellent

ADALIA

Travelled with family and small children, Travelled with group
Liked: Amenities
It was clean. My room was very clean and had no Mildew or carpet odor.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Dear Adalia, Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit, from our clean accommodations. Please consider coming back to join us again soon.

10/10 Excellent

Alexandra, The woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional excellent customer service
Stayed 9 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
We were delighted to host your recent stay, and we appreciate you taking the time to complete our survey. It's great to hear you had a positive experience and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

YOSELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was such a wonderful experience they were kind and amazing shoutout to the breakfast team specifically an older gentlemen who spoke and worked overnight - he was tan - I didn't get a chance to get his name but he was a delight! and for the front desk, thank you frances for being so attentive. definitely provided the true marriot experience
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
We were delighted to host your recent stay, and we appreciate you taking the time to complete our survey. It's great to hear you had a positive experience and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents loved this hotel when they stayed. They regret not eating at the hotel restaurant instead of getting dinner elsewhere. Hotel restaurant food was tasty and cheaper than outside restaurants.
Stayed 2 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Dear Brianna,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit, from our clean accommodations. Please consider coming back to join us again soon.

10/10 Excellent

Veronica, Canyon Country

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and accommodating. Friendly staff and very helpful. I would recommend and stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Dear Veronica,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit, from our clean accommodations. Please consider coming back to join us again soon.

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only dawn is the parking fee
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Dear valued guest, Thank you for your recent stay and for taking the time to share your valuable comments. It saddens us to hear you were disappointed with our daily parking charges; however, these rates are posted online, including all third-party sites, to ensure guests are aware of these fees prior to arrival and during the booking process. We're grateful for your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dallisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located to the area where we were interested in visiting. Dining options were available and the hotel had great facilities for the kids.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Apr 2024
Dear Dallisa,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like Parking fee.
Stayed 2 nights in Feb 2024
Response from Cristina P. on 15 Apr 2024
We were delighted to host your recent stay, and we appreciate you taking the time to complete our survey.It's great to hear you had a positive experience and we hope to have the opportunity to welcome you back soon.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel off in the back nice and quiet
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I think to charge for parking is not right. And it is very expensive. I didn’t know I had to pay for parking, otherwise I would never had booked this property
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Maria, Thank you for your recent stay and for taking the time to share your valuable comments. It saddens us to hear you were disappointed with our daily parking charges; however, these rates are posted online, including all third-party sites, to ensure guests are aware of these fees prior to arrival and during the booking process. We're grateful for your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Micheal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay. Beds were a little too firm for me.
Stayed 2 nights in Dec 2023
Response from Guest Services on 14 Apr 2024
Dear valued guest, Thank you for choosing SpringHill Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our accommodations and friendly staff. It would be an honor to welcome you back for an even better stay in the future.

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience and the rooms were great!
Stayed 4 nights in Feb 2024
Response from Guest Services on 14 Apr 2024
Dear valued guest, Thank you for choosing SpringHill Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our accommodations and friendly staff. It would be an honor to welcome you back for an even better stay in the future.

2/10 Terrible

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kary M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean, great staff, comfortable.
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

cristina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Parking at $27 a night was extreme as I arrived/checked in at 1 AM and left at 8:30 AM.
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Dear Luis,Thank you for your recent stay and for taking the time to share your valuable comments. It saddens us to hear you were disappointed with our daily parking charges; however, these rates are posted online, including all third-party sites, to ensure guests are aware of these fees prior to arrival and during the booking process. We're grateful for your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

Emmons

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very solid and priced appropriately
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Erica, rosedale

Travelled with family
difficulties with finding parking at the facility, even after paying $26.00 a night for parking.
Stayed 5 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Dear Erica,Thank you for your recent stay and for taking the time to share your valuable comments. It saddens us to hear you were disappointed with our daily parking charges; however, these rates are posted online, including all third-party sites, to ensure guests are aware of these fees prior to arrival and during the booking process. We're grateful for your valuable feedback, and we hope to welcome you back on another occasion.

10/10 Excellent

Jova Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property nearby theme parks
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

jose

Liked: Amenities
Great services
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Sabri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our visit to Disney Springs for a concert
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel provides a room with 2 queen beds and I booked a king size bed. Great location, nice and clean room. Poor breakfast but overall nice hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 Excellent

Vivek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did everything in their power to help and make our stay pleasant. Amenities are nice and well maintained.
Stayed 6 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, Thank you for choosing SpringHill Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our accommodations. It would be an honor to welcome you back for an even better stay in the future.