4/10 Poor
Kathleen
31 May 2023
Disliked: Cleanliness, property conditions & facilities
I’m very sad about this I have stayed here many times over the last 23 years when it was double the size. The floors in the room were dirty to the point when you walked in the floor your feet were dirty and dusty. I never once in the time I visited saw a mop and bucket. Our room wasn’t cleaned 2 of the 7 days we were there and the bedding gets changed once a week. One day they never changed our bins at all we had to do it! Reception didn’t even know anything about Gatorville opening hours or how to get to Florida mall! The pool was closed for cleaning nearly all day and the alternative pool was like a hot tub asked staff when the main pool was opening and all 3 said I don’t know what can you say afraid it’s my last to our family favourite hotel standards have slipped. You have to pay for the services including pools but it was memorial weekend and groups of youths that weren’t staying had the day by the pool without paying ridiculous, at one point The sheriffs office was called . Sad
Kathleen
Stayed 7 nights in May 2023