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Reviews of Domaine de la Roseraie Resort

4 out of 5
Domaine de la Roseraie Resort
km 60 Route de Taroudant, Ouirgane

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glenys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and pool. Easy walk to lake and village. Staff very friendly and willing to help but we would have appreciated some details in the room about organisational issues eg that water would not be replaced in the room but was readily available at the bar. Would definitely recommend hotel for a quiet, restful break.
Stayed 3 nights in Apr 2024
Response from Mme wafa Khatib on 23 Apr 2024
Hello,I hope this email finds you well. Firstly, I would like to extend our sincerest apologies for the oversight regarding the provision of a bottle of water during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience this may have caused.Please allow me to clarify that while we do provide complimentary bottles of water upon arrival as part of our standard amenities, subsequent bottles are available for purchase. It appears there was a misunderstanding, and we regret any confusion this may have caused. Your feedback is invaluable to us, and we will use it to improve our communication and service delivery in the future.Once again, please accept our apologies for the oversight, and we thank you for bringing this matter to our attention. If there is anything else we can do to enhance your experience or if you have any further concerns, please do not hesitate to contact us directlyKind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still holding strong
Some of the damages from the earthquake are visible but the team is working on the restoration. It might be the low before the busy Christmas holiday so the hotel appears understaff. But the staff were attentive to issues such as the lack of hot water in one of the nights.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice place to stay but no functioning internet which is quite frustrating.
Stayed 3 nights in Oct 2022

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A spot of paradise in the Ouirgane valley
This place was heavenly. In the middle of nowhere in about sixty acres of beautiful tropical gardens. The staff were incredible and went out of their way to help in any way they can. The rooms are in their own buildings in the grounds giving a wonderful sense of privacy. The bed was the most comfortable I have stayed in in any hotel in the world. There were three pools - the health suite is currently shut since Covid, but is situated in large building in the grounds. The breakfasts were delicious and the food plentiful. Very beautiful area - guides can be hired to tour the Atlas Mountains from the hotel, (this was an incredible experience) and there are stables, if horseback is preferred. An oasis of beautiful calm - thoroughly recommend if you want somewhere isolated where you can totally unwind.
The lake in Ouirgane village
View from hotel entrance over mountains
The restaurant and bar area of the hotel by the pool
Breakfast time
Stayed 7 nights in Sep 2022
Response from booking manager on 31 Oct 2022
Greetings from la Roseraie,Thank you for your kind words. we look forward to welcoming you soon.Best Regards,wafa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Lots of gardens.
Stayed 1 night in Apr 2021
Response from wk on 17 Apr 2021
Thank you for your opinion. Hope to see you again soon in our establishment. Best regards, Mme wafa Khatib

8/10 Good

Waleed

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place with some teething problems
This is a beautiful place in a lovely valley. The gardens are spectacular and the spa has great massages. some lovely hikes just outside the property and stables if you want to horse ride. On the negative side, we got double charged as the reception insisted that despite prepayment with Hotels.com that we pay in cash upon check out in the hotel So we are now trying to sort out a refund which is a bit of a hassle. So for future guests, I would suggest you ensure that you clear this issue up upon checkin to avoid this problem Second issue we had was they provided wood for the fire which was great but I don't think they had swept the chimney in ages. The result was that the smoke just went into the room, making it hard to breathe and stinging the eyes. We eventually managed to put the fire out but the whole room and all our clothes smelled badly of smoke. Despite the above we really enjoyed our stay and would recommend this place
Stayed 2 nights in Dec 2019
Response from Reservation manager on 8 Jan 2020
I would first like to thank you for the kind words. for the fireplace, the guest has to call the reception to resolve the problem our staff are available 24h24 to make their stay very pleasant. Regarding double payment, we will not charge Expedia Once again I apologise for the misunderstanding. All the best wafa

8/10 Good

Liliya

Stayed 1 night in Sep 2019

8/10 Good

alon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful setting, spotty service
The beautiful grounds and setting are what makes this place special and it’s a wonderful getaway from Marrakech. We found the service to be spotty with some staff aloof and unfriendly while others quite friendly. We don’t speak French and that didn’t help. On arrival we asked to switch our room from one which, though large, was dark and a bit musty. That wasn’t a problem and we moved upstairs to a brighter room. We didn’t have any sort of orientation to the property on arrival and figured out where things were by ourselves. We never discovered where to find the pool towels! The food was decent but nothing special. We did a 7 mile hike with a local guide up to a Berber village which we enjoyed. Again, there wasn’t much information in advance about the hike. We’d stay there again as it’s a beautiful and relaxing place to be but they could work on improving their service and food. It wouldn’t take much to make this place amazing.
Stayed 2 nights in Apr 2019

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

PHILIP, Marnhull, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The marvellous gardens, the style, the attention to detail, tasteful touches all combined with a welcoming, helpful staff team (who were good fun) - just AMAZING. I have to mention our tour guide, Charif, who was a mine of local knowledge. So relaxing - thank you.
Stayed 4 nights in Mar 2019
Response from Nabil on 29 Mar 2019
Thank you for your stay and kind words, Best Regards.

8/10 Good

Verified traveller

Liked: Staff & service
A Paradise of Peace. Kind friendly Staff .Room very comfortable & clean. Excellent breakfast. Dinner Menu could be improved. The Gardens, Walks & Surroundings are spectacular. I will definitely return .
Stayed 10 nights in Dec 2018

8/10 Good

Louis

Great family weekend
The grounds of the hotel are fabulous. We took a room that was as if suspended in the trees overlooking the valley. My 3 year old loved the gardens and visiting the horses even if we didn’t ride.
Stayed 3 nights in Aug 2018

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden with roses, Pleasing atmosphere
Very beautiful garden and rose plants inside the hotel. Good Spa.
Stayed 1 night in Jun 2018

6/10 Okay

Patricia, Horsham, West Sussex

Liked: Cleanliness, staff & service
Peaceful hotel, excellent spa
Hotel is past its prime, but still charming in a great location with excellent staff and a superb hammam. Only real negative is the food. Evening meal is a set 3 course menu with limited choice from mediocre dishes.
Stayed 4 nights in Mar 2018

6/10 Okay

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Animaux maltraités (Centre équestre)
Magnifique site avec employés dévoués et sympathique (mis à part le gestionnaire Mohammed qui est plutôt bête). Notre voyage a toutefois été terni lorsque nous avons pris connaissance du triste sort que réservait l’établissement à ses animaux au parc équestre situé à l’arrière. Mulets et chevaux maigres avec des plaies multiples non-traitées. Vraiment désolant de voir un établissement aussi prestigieux prendre aucun soin de ses bêtes laissées dans le noir (porte de leurs enclos fermées). Nous avons avisé plusieurs membres du personnel mais à chaque fois, réponses évasives et nonchalance… J’invite tous les invités à aller y faire un tour et partager vos observations aux gestionnaires. Inacceptable comme traitement.
Stayed 1 night in Apr 2023

10/10 Excellent

LAURENCE

Travelled with partner
Liked: Staff & service
Un havre de paix Personnel bienveillant et discret
Stayed 2 nights in Oct 2022
Response from booking manager on 9 Oct 2022
Bonjour Madame,Toute l’équipe du Domaine de la Roseraie vous remercie pour votre message.Nous nous réjouissons de savoir que vous avez apprécié votre séjour. Nous espérons vous revoir très bientôt dans notre Hôtel.Bien Cordialement,Mme Wafaa Khatib

10/10 Excellent

Liliane

Travelled with group
Liked: Cleanliness, staff & service
Le calme, les paysages superbes. Pas de connexion Internet
Stayed 2 nights in Mar 2022

10/10 Excellent

Arnaud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel de charme, un peu vieillit mais cela lui donne un certain cachet. Le Spa est nickel et le personnel vraiment compétent. En Général le personnel est adorable, chambre de très bon niveau, on s'y sent bien, comme dans une maison de campagne ou un lodge.
Stayed 2 nights in Nov 2019
Response from reservation manager on 21 Nov 2019
Merci pour votre avis très positif. Nous sommes ravis que nos services aient été à la hauteur de vos espérances ! En espérant vous revoir prochainement dans notre établissement. » Mme Wafaa Khatib

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux - À découvrir.
Superbe séjour de 3 nuitées, très bonne restauration et environnement charmant. Très bonne note pour les petits dej. Tout a été remarquable. son Spa complète làqualite globale de ce site.
Stayed 3 nights in Sep 2019
Response from wafa on 21 Nov 2019
Merci pour votre avis En espérant vous revoir prochainement dans notre établissement. Bien Cordialement,