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"Excellent customer service. We always stay at Royal Leonardo because it’s convenient and it has great facilities. The restaurant is very good and breakfast is delicious. The person in charge of our check in in room 345 on Friday April 19th was kind, polite and helpful with my kind request. Also, Jean Carlos at breakfast buffet is always very nice. I miss Kasey as he was extremely kind and polite and I must highlight his brilliant customer service. I know he is now based in Birmingham and I hope to greet him there too. The person in charge at the breakfast desk (a young Asian gentleman is very proactive and he was helping my husband to find me in the restaurant). Also, I love the upgrade room system, parking facility and self check in. The best surprise was some years ago when I got a present containing an Oxford beautiful cup, a key ring and a beautiful note as a welcoming back and an apology for an incident caused by another guest who was smoking and disturbed our corridor. What a lovely gesture! Overall, I had a nice weekend thanks to Royal Leonardo! As a regular customer, I would like to get directly with the hotel, the same prices as Expedia offers. I highly recommend this hotel to my family, friends and Oxford University colleagues. Kind regards filled with gratitude, E Perez and A Garcia "

"the location is nice. close to an entertainment center, a football stadium, a huge parking lot and bus stops. so while it may be away from the center, it still has good commuting and dining options. the rooms are quite comfortable, well maintained, clean and the staff are generally nice and helpful. the gym room, while small, was never crowded. my only complaint would be about their breakfast. their eggs are remade from powder or something like that. their taste and texture are weird. overall, it's a solid 8.5/10 "

"Nice friendly staff and clean room with a very comfortable bed"

"Second time at the hotel. Great value, big and clean rooms. Wonderful breakfast, only few minutes by taxi to the heart of Oxford. Will certainly be back soon."

"Lovely hotel with real character. Great location"

"I chose the hotel because it was close to the train station and near the areas I wanted to visit. The room was lovely and very quiet. The staff was very helpful with directions and arranging taxis. Louise helped me resolve a challenge to my reservation. I would definitely stay here again when I am in the area"

"Great location if you are visiting Oxford. Great staff and the rooms are so quaint. Makes you feel like you are part of the upper gentry of Oxford a hundred years ago. "

"Lovely room polite staff. Will stay again. "

"Clean, modern, simple room. Great price point. "