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"need more staffs during peak season at breakfast time"

"The room was clean. There is nowhere to put clothes, no dresser, closet, not even a luggage stand. 4 small hooks on the wall which only hold one item each. But location is top notch!"

"Great hotel in a great location with wonderful staff. Will start with some room oddities and annoyances: - half the plugs in the room did not fit our UK adapters, which included the one in the bathroom and both behind both nightstands, where we would charge our phones. - Ridiculous, comically small garbage cans, particularly in the bathroom. - no drawers to put clothes away in. Only 1 closet. Biggest annoyance - you have to book the pool in advance. 30 minute time slots Positives: - Great location, 10 minute walk to Waterloo station and the Eye - Good bathroom. Nice comfy tub and great water pressure in the shower - Comfortable beds - Good in-hotel restaurants. Joel being higher end dining (we went, it was good) and ICHI, a sushi restaurant (we did not go). The hotel lounge Primo was fabulous for drinks, munchies and people watching - Natalia in the Joel restaurant and Maleeha and Hanan in the lounge provided us wonderful 5 star service - Rooms service was good quality food and delivered fairly fast. One of the best clubhouse sandwiches I’ve ever had. Good pizza for kids - If we needed anything extra brought to our room (TP, towels), it was there within 10 minutes of calling front desk each time Would definitely recommend as a nice hotel with good amenities and a superior location"

"Expensive like crazy but it is a great hotel . I don’t encourage to do breakfast because they will charge you a $100 for nothing ! "

"Clean, good neighborhood and close to many attractions "

"Excellent breakfast, room spacious and clean. Perfect location for major attractions."

"Room was very small but clean and comfortable. Air conditioner would stay at only one temperature and it got stuffy. Otherwise excellent storage under the bed. Bathroom has weird toilet holder than was crooked and the paper kept falling off. Great stay for the price. "

"So nice to walk to my hotel from the terminals "

"I love being by Kensington Palace and the hotel is nice with good restaurants "