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"Truly exceptional! Service above and beyond from start to finish."

"Very convenient for the airport and NEC"

"i really enjoyed my stay and everything is nice in the room except the mattress."

"Peaceful, clean and staff courteous"

"Great Location, right next to the canal. Plenty of bars and restaurants on the doorstep. All the staff were really helpful. Internet very good, hotel clean and tidy. Breakfast was also very good with plenty of options. All in all a great stay and will use again for our next stay in birmingham. "

"Lovely stay. Quiet room and well equipped. Lovely view over the lake. Check in staff were lovely and the spa team helpful - it was busy in the pool so make sure to book a slot by calling the reception to avoid disappointment! Excellent "

"Wonderful stay at Crowne Plaza. Everything was perfect. The room was clean and the bed was super comfortable. Breakfast was 10/10. The best thing about the experience was the staff. A big thank you to everyone for making us feel so welcome (especially Finn and Hans at Reception). Service at breakfast was exceptional. Can't wait to return! "

"The hotel in general was ok. Having to book a table in the bar was not ideal when we wanted a quick drink. Room cleaning was really late and after spending a day out expected room to be clean when we arrived back at 4,30pm - it was not. Not much step free access , so not ideal if got mobility issues. We stayed on the 2nd floor and there was a wedding reception on the first floor on our first night, the noise was awful and went on until 2am, we had to complain along with a number of other guests, we were offered a higher floor room and a bottle of Prosecco. Staff were polite and courteous and couldn’t fault them but I don’t think we will be rushing back."

"Staff were friendly and helpful. Internet connection was very good and did not drop out. The food from the bar menu was of a good standard. "