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"Early check out is a hassle. Staff not always present on site. Difficult to communicate with hotel staff in case of emergency "

"Great welcoming place to stay "

"It was a lovely inn to stay in, the staff were an absolute delight. So helpful and kind. Dinner and breakfast was fresh, delicious and worth the cost. Would definitely recommend to friends and family. "

"Fantastic hotel. Room really spacious with very comfortable bed. "

"I stayed in a single room for one night in March. The room was well furnished and comfortable. There were lots of options in the vegetarian breakfast menu. Breakfast was served in the room. The owners were friendly and attentive. Whenever I return to Penrith, I intend to stay there again."

"Staff were lovely. Hitel nice and clean. Frw stray hairs in bathroom, but no trouble to clean up. Breakfast was fresh, pletniful and good choice. Shame i didnt get to choose where yo sit, maybe I should have asked. Sat next to a man with zero table manners. Not the hotels fault"

"Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!"

"Excellent place to stay, lovely clean room and very tasty breakfast "

"The room was clean the staff were friendly "