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"We returned last week from our one week stay at Krystal Grand Nuevo Vallarta. Rooms: This resort is not new, so there are some cosmetic fixes needed here and there, but everything was very clean. Beds were comfy and many pillows available. Connectivity: I was concerned when I read other reviews that the Wi-Fi was only available in public areas and not very good. Our experience was that the Wi-Fi was good in the rooms, including capability of streaming. It was slightly inconvenient to have to re-login when you went outside at the resort, but not a big deal. Staff: Everyone we encountered was exceptionally helpful and friendly. We had a small maintenance issue in our room that was dealt with in minutes. Entertainment: Something different every night! Our room was overlooking the entertainment area and we enjoyed watching and listening from there. Food: Best food I’ve ever had at an all-inclusive resort! Incredible variety of fresh delicious food at the buffet and some lovely choices at the à la carte restaurants as well. Fish tacos at the adult pool were amazing. All and all, a lovely vacation!"

"Excelent"

"Everything was great 👍"

"Room was spacious and was tidied and cleaned daily. Staff from the front desk to servers, hostesses and all others were friendly and efficient. Top entertainment: Mexican Show"

"Rooms were spotless and staff was really courteous. The resort was clean and the entertainment team did an amazing job with the events around the pool and in the evening. We were there for the White Party and everyone in my group including my kids had an amazing time. We have stayed at other Riu properties and they never disappoint."

"Convenient location, nice rooms, good pool area with food & drink service."

"Clean rooms, sunset view from the the rooms on higher floor, great breakfast."

"It was all great!"

"Everyone was wonderful! Food was great and rooms were clean! Building overall could use some upgrading but other than that customer service was great!"