Ratings based on 393 verified reviews

4.4 out of 5
78% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 22 Dec 2019
fantastic 3-day break with excellent price from Expedia.No need to get a room upgrade as they are all just as good as one another. If you require a breakfast book in a 'deal' otherwise expensive as is the restaurant. The bistro at the hotel provides much better value. Visit between Oct-March and get 5-star luxury for a very cheap price indeed. We return year after year and sometimes two or three times. The spar is outstanding (all free except treatments) as are several pools . The smart move is to book a package that includes breakfast and eat other meals in the bistro.
Comment from Hotel Management
31 Dec 2019 by Director of Sales, Hotel Management
Dear Guest Thank youi very much for staying with us for the 5th time and for sharing your opinion. We are all looking forward to welcoming you back soon Kind Regards Max Bellan
5 out of 5
by a verified traveller

Posted 7 Nov 2019
Just wonderful SPA hotel with nice facilities. The only problem might be the location on a hill. Great view from 50% of the rooms, but quite difficult to get a coffee or it something outside the hotel.
Comment from Hotel Management
13 Nov 2019 by M. Bellan, Hotel Management
Dear Guest, Thank you very much for your nice review; we hope o welcome you back at our hotel very soon Kind Regards Max
5 out of 5
by a verified traveller

Posted 28 Oct 2019
Comment from Hotel Management
30 Oct 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best.
5 out of 5
by a verified traveller

Posted 21 Oct 2019
10/10 for this hotel. We loved the Spa and swimming pools.
Comment from Hotel Management
21 Oct 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best.
5 out of 5
by a verified traveller

Posted 8 Oct 2019
Comment from Hotel Management
9 Oct 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. We certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best. Kind regards, The Valparaiso Team
3 out of 5
by a verified traveller

Posted 8 Oct 2019
Excellent pool, very friendly staff. 7 Euro’s for water is too expensive. Room not cleaned one day.
Comment from Hotel Management
9 Oct 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best. Kind Regards, The Valparaiso Team
1 out of 5
by a verified traveller from Toronto

Posted 30 Sep 2019
I stayed at this property for 2 nights about a month ago. By no stretch of imagination is this a 5 star. Maybe a 3 at best. This was the most disgusting, disrespectful and incompetent behaviour I have experienced in my life at a hotel During my stay I had a sever allergic reaction on my skin. A doctor came and treated me. The rash was only on the portion of my skin that touched the bed sheets and the doctor confirmed (in writing) that this was in fact caused by my bedsheets - either dust or a subpar/cheap detergent. When I went to speak to someone about my experience, I wanted them to pay for the cost of the doctor. The woman at the front desk, Laura, berated me. Told me that she didn’t know “what disease I came here with” and that this isn't their problem. This exchange went on for a while, eventually I went to my room to check out because I couldn’t stand being there anymore. Laura then called me 4 times and knocked on my door twice asking me to rub new sheets on my arms to prove that they are not the problem. This behaviour is disgusting and quite frankly scared me because of the constant harassment. I spoke with another guest service person who tried to tell me again that it’s not their fault. Absolutely disgusting service. Standing there with my arms and chest in hives and being treated like a second class citizen was one of the worst experiences of my life. For the record, I stayed at 2 different hotels immediately after and had no issues. Stay away.
4 out of 5
by a verified traveller

Posted 17 Sep 2019 on Hotels
Front desk staff lovely and helpful
Comment from Hotel Management
23 Sep 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that your recent stay with us was pleasant and that our front desk staff was lovely and helpful. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best
4 out of 5
by a verified traveller

Posted 13 Sep 2019
Stayed in a corner suite on 6th floor. Beautiful views of Palma and the marina as a whole. Plenty of space around the outside pools.
Comment from Hotel Management
23 Sep 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best.
5 out of 5
by a verified traveller

Posted 13 Sep 2019 on Hotels
Comment from Hotel Management
23 Sep 2019 by Valparaiso Team, Hotel Management
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back soon. Until then the Valparaiso Team wishes you all the best.
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