Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Terrace/patio
View from room

Overview of Helios Mallorca Hotel & Apartments

VIP Access
UNESCO Sustainable Travel Pledge

Helios Mallorca Hotel & Apartments

3.0 star property

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610

Explore the area

  • Popular LocationPlaya de Palma2 min walk
  • Popular LocationPlatja de Can Pastilla4 min walk
  • Popular LocationCala Estancia13 min walk
  • AirportPalma de Mallorca (PMI)12 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Palma de Mallorca

Located near the beach, Helios Mallorca Hotel & Apartments is in Can Pastilla, a neighbourhood in Palma de Mallorca. Casa Museo J.Torrents Lladó and Arab Baths are local landmarks, and travellers looking to shop may want to visit FAN Mallorca Shopping and Olivar Market. Looking to enjoy an event or a game while in town? See what's happening at Circuito Mallorca or Plaza de Toros.

What's nearby

  • Playa de Palma - 2 min walk
  • Platja de Can Pastilla - 4 min walk
  • Platja d'Or - 10 min walk
  • Cala Estancia - 13 min walk
  • Hospital Sant Joan de Déu Palma de Mallorca - 11 min drive

Getting around

  • Son Castello Station - 10 min drive
  • Marratxi Poligon Station - 11 min drive
  • Palma de Mallorca (PMI) - 10 min drive

About this property

Helios Mallorca Hotel & Apartments

Eco-friendly Palma de Mallorca hotel in Can Pastilla, near El Arenal Beach
An indoor pool, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Helios Mallorca Hotel & Apartments offers 305 accommodations with minibars and a safe. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Catalan, Dutch, English, French, German, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Electric car charging station on site
  • Free off-site parking
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 10 for adults and EUR 5 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Bike tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike storage
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Bulk dispenser for toiletries
  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 6.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property uses wind, solar and geothermal energy
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Helios Playa de Palma
Hotel Helios Playa de Palma
Hotel Helios Mallorca Playa de Palma
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Hotel Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Does Helios Mallorca Hotel & Apartments have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at ?

As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at on 11 Sept 2022 start from €134.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Helios Mallorca Hotel & Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helios Mallorca Hotel & Apartments?

Self-parking is available for EUR 10 per day. There is free parking nearby.

What time is check-in at Helios Mallorca Hotel & Apartments?

Check-in is from 3:00 PM - anytime.

What time is check-out at Helios Mallorca Hotel & Apartments?

Checkout is at noon. Late checkout is available for a fee.

Where is Helios Mallorca Hotel & Apartments located?

Located in Can Pastilla, this spa hotel is 0.1 mi (0.2 km) from Playa de Palma and 1.3 mi (2.1 km) from El Arenal Beach. Platja de Can Pastilla and Platja d'Or are also within 10 minutes.

Can I cancel my reservation for free at Helios Mallorca Hotel & Apartments and receive a full refund?

Yes, Helios Mallorca Hotel & Apartments offers free cancellation on select room rates, because flexibility matters! Please refer to Helios Mallorca Hotel & Apartments cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 626 out of 1002 reviews
5 - Excellent 62%
Rating 4 - Good. 317 out of 1002 reviews
4 - Good 32%
Rating 3 - Okay. 45 out of 1002 reviews
3 - Okay 4%
Rating 2 - Poor. 5 out of 1002 reviews
2 - Poor 0%
Rating 1 - Terrible. 9 out of 1002 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to the beach. Found the staff very helpful and friendly! I would absolutely stay here again!!!
Stayed 6 nights in Aug 2022

5/5 Excellent

Solid location - great beach scene, good restaurant options, need a cab ride or car to quickly get to Palma. Close to the airport. Property was clean, seemed recently updated / well maintained. Staff friendly. Great value. Parking was reasonable but we had an electric car and their advertised car charging spot (one) was a standard outlet -- space was nicely painted but that was it. Our rental did not come with a standard outlet plug.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overral amazing Experience! We will definitely be returning with our daughter next time. This time was just us as a couple. Also the management team left out champagne because it was my partners birthday which was amazing too! All staff are brilliant especially around the bar area!!
Stayed 4 nights in Aug 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

3/5 Okay

Travelled with partner
Location of the hotel is excellent, everything else is just average 3☆ hotel. Would not recommend unless you want to fight for the sunbeds at overcrowded and overly small pool that serves as childrens' play area. Simple breakfast, not changed in a single item for full 11 days.
Stayed 11 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location: Close to the beach and near the airport. A business transit can also be a vacation/relaxing staying.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Smiling and polite staff especially Salah. Comfortable room. Excellent breakfast and dinner. Good location. Would strongly recommend. Thank you for a great stay.
Stayed 6 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed with my daughter for a long weekend. Newly renovated hotel. Room was clean and perfectly good for the price. Breakfast was great - plenty of choice. Loved the pool. A minutes walk to the beach and bars & restaurants. All staff were friendly and helpful. Broad range of guests at the hotel - families with kids, couples, elderly couples, one or two bigger groups (all perfectly behaved). I would highly recommend this hotel.
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022