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Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Indoor pool, outdoor pool
Front of property
Minibar, in-room safe, desk, free WiFi
Reception
Family Room, Balcony (2 Adults + 2 Children) | Bathroom | Shower, eco-friendly toiletries, hair dryer, soap

Overview of Helios Mallorca Hotel & Apartments

VIP Access

Helios Mallorca Hotel & Apartments

3.0 star property
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
Map
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610

Explore the area

  • Popular LocationPlaya de Palma2 min walk
  • Popular LocationSan Antonio de la Playa Marina14 min walk
  • Popular LocationCala Estancia14 min walk
  • AirportPalma de Mallorca (PMI)9 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Palma de Mallorca

Located near the beach, Helios Mallorca Hotel & Apartments is in Can Pastilla, a neighbourhood in Palma de Mallorca. Casa Museo J.Torrents Lladó and Juan Miro Foundation are cultural highlights, and some of the area's activities can be experienced at Port of Palma de Mallorca and San Antonio de la Playa Marina. Looking to enjoy an event or a game while in town? See what's happening at Circuito Mallorca or Plaza de Toros.
Visit our Palma de Mallorca travel guideOpens in a new window
Map

What's nearby

  • Playa de Palma - 2 min walk
  • Platja de Can Pastilla - 6 min walk
  • Platja d'Or - 10 min walk
  • San Antonio de la Playa Marina - 14 min walk
  • Cala Estancia - 14 min walk

Getting around

  • Marratxi Pont d Inca Station - 9 min drive
  • Son Castello Station - 10 min drive
  • Palma de Mallorca (PMI) - 9 min drive

Restaurants

  • Sa Barca Restaurante Marisqueria - 10 min walk
  • L'artista Pizzeria Napoletana - 8 min walk
  • Burger King - 8 min walk
  • Flip Flop - 10 min walk
  • Delfin - 2 min walk

About this property

Helios Mallorca Hotel & Apartments

3-star hotel located in Can Pastilla
At Helios Mallorca Hotel & Apartments, you can look forward to a poolside bar, a terrace and a garden. For some rest and relaxation, visit the sauna, and indulge in reflexology, a deep-tissue massage or a facial. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, massage treatment rooms and secured bike storage
  • Smoke-free property, a bike cleaning area and a front desk safe
  • Guest reviews give top marks for the breakfast, beach locale and overall value
Room features
All 305 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, fridges and daily housekeeping

Languages

Catalan, Dutch, English, French, German, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Electric car charging station on site
  • Free off-site parking
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 10 for adults and EUR 5 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Bike tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike storage
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Bulk dispenser for toiletries
  • Desk
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 6.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property uses wind, solar and geothermal energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Helios Playa de Palma
Hotel Helios Playa de Palma
Hotel Helios Mallorca Playa de Palma
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Hotel Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Does Helios Mallorca Hotel & Apartments have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Helios Mallorca Hotel & Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helios Mallorca Hotel & Apartments?

Self-parking is available for EUR 10 per day. There is free parking nearby.

What time is check-in at Helios Mallorca Hotel & Apartments?

Check-in is from 3:00 PM - anytime.

What time is check-out at Helios Mallorca Hotel & Apartments?

Checkout is at noon. Late checkout is available for a fee.

Where is Helios Mallorca Hotel & Apartments located?

Located in Can Pastilla, this spa hotel is 0.1 mi (0.2 km) from Playa de Palma and 2.7 mi (4.3 km) from El Arenal Beach. Platja de Can Pastilla and Platja d'Or are also within 10 minutes.

Helios Mallorca Hotel & Apartments Reviews

Helios Mallorca Hotel & Apartments Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1000 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 275 out of 1000 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 36 out of 1000 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 6 out of 1000 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 6 out of 1000 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only had one night but the dinning options were plenty and the hotel was really nice, quiet and clean!
Stayed 1 night in May 2023

10/10 Excellent

Francis, Dublin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in if you want to combine a beach/pool holiday with a hotel that has transport connections to Palma. The hotel is only a 10-minute drive from the airport. The breakfast and evening meal buffets had a great range of options and the quality was quite good. The rooms were clean, comfortable and spacious.
Stayed 2 nights in May 2023

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a long weekend with a large group of friends. We weren’t sure what to expect, but have only positive things to say. We wanted a stress free, fun weekend and that’s exactly what we had. The staff on the front desk were so friendly and helpful. They gave us recommendations (based on what we wanted) for places to eat/drink for every night of our stay and they made the bookings for us. The bar/restaurant staff were also very friendly and accommodating, plus they make some great cocktails! Food was decent, bedrooms were clean, hotel just a minutes walk from the beach and a short taxi/easy bus ride to central Palma. We took earplugs as had read a few reviews about the noise at night, but we didn’t need them. For a mid-range hotel we were all pleasantly surprised and, we would return again. The staff are a credit to the hotel :)
Stayed 3 nights in May 2023

6/10 Okay

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean but was absolutely bare bones in fixtures
Stayed 3 nights in Apr 2023

10/10 Excellent

Belgica Cristina Cordero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This should definitely be a 4 star hotel. I was surprisingly impressed with the property and the service was outstanding. It’s a boutique hotel, clean and modern. It also has a big lounge, beautiful outdoor pool, spa amenities (which I didn’t use though) and a large cafeteria with a buffet breakfast with so many options. I especially enjoyed the yogurt bar with all the toppings you can imagine and a real honeycomb box next to it. They had a couple of machines to get espresso, hot water, café con leche, decaf, etc. Also has a juice machine with mango, apple, orange, and pineapple juice and water. Has a hot food bar with eggs, sausages, pancakes etc. All I tried was fresh and delicious. Really pleased with their outdoor eating area and restaurant as well. I had a delicious (and nicely plated) avocado and tomato salad. The service was top notch too! Front desk was SO helpful (special thanks to Nathaly!) and always with a smile. First time in Europe and they helped me book excellent excursions. Came to celebrate my son’s 21st bday and we were surprised with a bottle of champagne & a beautiful dessert plate on his bday! It really goes to show you how lovely and personal this place is. The hotel is only one block from the beach. It’s set in the quieter side of the beach/hotel strip. Turns out 2 miles up was the populated and loud area. People in their 20s-30s and many drunk by 10pm. Not the case at Helios. This area hosted more of a mature crowd. Just excellent overall!
Stayed 3 nights in Apr 2023

6/10 Okay

Garrett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No air conditioning for the first 5 days of a 7 day stay at Helios. Not acceptable. They provided a fan for my room, but you expect to have air conditioning in your hotel room when it is hot outside.
Stayed 7 nights in Apr 2023

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

Ufuk Erhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Helios. Very friendly staff. Good variety of food for breakfast and dinner. A couple of improvement suggestions: Heated swimming pools for the early season / Don’t charge for water and soft drinks (dinner) also parking. Otherwise not much to comment. Thanks 😊
Stayed 5 nights in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful . The rooms were clean and comfortable. The breakfast buffet was incredible much choice ! Enjoyed the yoga too . Good location easy bus trip into Palma a 5 min walk from the hotel 😊
Stayed 3 nights in Mar 2023

10/10 Excellent

Petra

Stayed 3 nights in Mar 2023