Exterior

Reviews of Comfort Inn Palo Alto

2.5 out of 5
Comfort Inn Palo Alto
3945 El Camino Real, Palo Alto, CA

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 1002 reviews" "
Rating 8 - Good. 389 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 112 out of 1002 reviews" "
Rating 2 - Terrible. 63 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable and the complimentary breakfast was good and convenient. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Juanita, thank you for sharing your positive experience with us! We're delighted to hear that you found our room clean and comfortable and that you enjoyed our complimentary breakfast. Providing a pleasant and convenient stay for our guests is our top priority, and we're thrilled to know that we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was good
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Gabriela, thank you for your feedback! We're glad to hear that your overall experience was positive. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future for an even better stay.Best Regards,Customer Care Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 5 nights in Mar 2024
Response from Customer Care Team on 9 Apr 2024
Dear Jacqueline, thank you for your feedback. We're glad to hear that your stay was satisfactory overall. If there's anything specific you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Best Regards,Customer Care Team

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, close to SSC. Free parking and free breakfast are a big plus.
Stayed 5 nights in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Will, we're delighted to hear that you enjoyed your stay with us and found our hotel's proximity to SSC, free parking, and complimentary breakfast to be valuable amenities. Ensuring convenience and comfort for our guests is a top priority, and we're glad that we could provide these services during your visit. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!Best Regards,Customer Care Team

2/10 Terrible

Mei

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Dirty, mould on wall in bathroom, staff was not kind
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Mei, we apologize for the disappointing experience you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the cleanliness and condition of our property has been duly noted, and we will take immediate steps to handle these issues to ensure a more pleasant experience for future guests. Additionally, we are sorry to hear about your interaction with our staff, as providing courteous and helpful service is fundamental to our hospitality ethos. We appreciate you bringing these matters to our attention and assure you that we will take corrective actions. If there's anything further we can do to rectify the situation or if you have any additional feedback to share, please feel free to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

6/10 Okay

Vilma

Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Russell

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Thomas

Business traveller, Travelled with partner
Liked: Amenities
Parking is excellent
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Thomas, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our parking facilities to be excellent. Providing convenient and secure parking options for our guests is a priority for us, and we're pleased to know that it meets your expectations. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot with free parking and continental breakfast. great value
Stayed 5 nights in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Will, thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our convenient location, complimentary parking, and continental breakfast. Your satisfaction is our priority, and we appreciate your kind words. If you have any further suggestions or feedback, please feel free to share. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

8/10 Good

Margaret

Travelled with family
Disliked: Amenities
Not the greatest area and the facility is old.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Margaret, thank you for sharing your thoughts on your recent stay with us. We regret to hear that you found the area and our facility to be less than ideal. We value your feedback and apologize for any inconvenience you experienced. Please know that we are constantly working to improve our amenities and facilities to provide a better experience for our guests. We hope you will consider giving us another chance in the future, and we appreciate your honesty.Best Regards,Customer Care Team

6/10 Okay

David, Vacaville

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything old and worn out
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear David, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will handle the issues you've mentioned. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we apologize for falling short during your visit. Please know that we are working diligently to improve and appreciate your insights. We hope you'll consider giving us another chance to provide you with a better experience in the future. Safe travels. Best Regards,Customer Care Team

8/10 Good

Suk Hyun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much!
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Suk Hyun, thank you for sharing your experiences with us. We appreciate your positive feedback and comments such as these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

8/10 Good

ALONZO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Alonzo, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Customer Care Team

8/10 Good

TAE KON

Business traveller
Liked: Cleanliness, staff & service, amenities
Reasonable price and well ordered breakfast.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 27 Feb 2024
Dear guest, thank you for choosing our hotel, we're delighted to hear that you found our pricing reasonable and enjoyed our well-ordered breakfast. We appreciate your positive feedback, and if there's anything more you'd like to share or suggestions for improvement, please feel free to reach out. It would be our pleasure to host you again on any future visits. Best Regards,Customer Care Team

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to lay your head
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Michael, thank you for choosing to stay with us, and we appreciate you taking the time to share your feedback. We're glad to hear that you found our hotel to be a nice place to rest. If you have any specific suggestions or areas where we can improve, please feel free to let us know. We look forward to the opportunity to welcome you back for another comfortable stay.Best Regards,Customer Care Team

10/10 Excellent

April, Merced

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel to stay at the night before my sisters chemo appointment at Stanford. Great location, it’s nice and small. The heater worked great for my sister who gets cold often. The front desk staff was very accommodating.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear April, we sincerely appreciate your kind words and are glad that our hotel provided a comfortable and convenient stay during a challenging time. It's our goal to make our guests feel welcome and cared for, and we're pleased to hear that the location, room amenities, and our staff's service meet your expectations. If there's anything else we can do to support you and your sister during your visits to Stanford, please don't hesitate to let us know. Wishing your sister all the best with her chemo appointments, and we hope to welcome you back under more positive circumstances in the future.Best Regards,Customer Care Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast 👍
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Margaret, thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings. We understand the importance of starting the day with a satisfying meal, and we're pleased that we could contribute to your positive experience. If you have any specific suggestions or preferences for our breakfast, please feel free to share, as we always strive to enhance our services based on guest input. We hope to welcome you back for another enjoyable stay in the future.Best Regards,Customer Care Team

2/10 Terrible

Roberta

Travelled with family
Disliked: Cleanliness
There were 2 of us and put in back. Tiny room and bed horrible. Dip in middle. Nosey neighbors. Had appointment at Stanford and didn't sleep
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Roberta, we appreciate you taking the time to share your experience, and we're genuinely sorry to hear that your stay did not meet your expectations. Providing a comfortable and clean environment is of utmost importance to us, and we regret that you encountered issues with the room and bed. Your feedback is invaluable, and we will handle these concerns promptly to enhance the quality of our accommodations. We apologize for any inconvenience this may have caused, and we hope to have the opportunity to make it right on your future visits.Best Regards,Customer Care Team

6/10 Okay

Jennifer

Travelled with family
Disliked: Amenities
It was very expensive and didn’t offer much privacy, tv didn’t work. More like cheap motel… wouldn’t recommend
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Jennifer, thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. We apologize for any inconvenience you encountered with the pricing and the lack of privacy during your stay. Rest assured, we take all guest feedback seriously and will look into the issues you've raised to ensure improvements are made where necessary. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. We appreciate your candor and hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

6/10 Okay

VIETTA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Vietta, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 Excellent

Zerun

Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Zhiyong

Stayed 2 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Zhiyong, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Luis

Travelled with family and small children
Liked: Amenities
Well located place, but hygiene was not very good when we arrived, the room was still dirty and the beds were dusty
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Luis, we apologize for the cleanliness issues you encountered during your stay. Hygiene and the comfort of our guests are of utmost importance to us. It's disappointing to hear that your room wasn't up to our usual standards upon your arrival. Please be assured that we will share this with our housekeeping team to ensure such oversights are not repeated in the future. We appreciate your feedback and hope to have another opportunity to provide you with a more pleasant experience during your next visit.Best Regards,Customer Care Team

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It didn't have laundry facilities, but it was clean, quiet, and comfortable.
Stayed 17 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Allen, we're glad to hear that you found our property clean, quiet, and comfortable during your stay. We understand the importance of laundry facilities for many travelers and apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll certainly consider it as we continue to make improvements. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Best Regards,Customer Care Team

2/10 Terrible

Jan Derk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 24 nights in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jose jaime

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Jose, we're truly sorry to hear that you were dissatisfied with the staff and service during your stay. Your feedback is important to us, and we take your concerns seriously. Please know that we will share this issue with our team to ensure improvements are made. We strive to provide exceptional service to all our guests, and we regret falling short in your experience. We appreciate your understanding and hope to have another opportunity to better serve you in the future.Best Regards,Customer Care Team

8/10 Good

Floyd

Business traveller
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Uzoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bed was soft and comfy. No complaints whatsoever. Staff was great. Will definitely recommend.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Uzoma, thank you for your wonderful feedback! We're delighted to hear that you had a comfortable stay with us and that our team made a positive impression on you. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

10/10 Excellent

Carlos, Santa clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 1 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

paul

Business traveller
Liked: Staff & service
Stay was good. Like most motel, Comfort Inn offers no nonsense value in hotel stay.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 23 Dec 2023
Dear Paul, thank you for taking the time to share your feedback with us! We're pleased to hear that you had a good stay and found value in your experience with us. At Comfort Inn, we strive to provide straightforward and comfortable accommodations for our guests, and we're glad to know that we met your expectations in this regard. If there's anything specific you'd like us to handle or any other suggestions you have, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

6/10 Okay

Carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Leticia R, Poulsbo

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Veronika

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 6 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Garren

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not clean and stains on walls and ceiling, carpet stained. It looked like they were trying to spruce up the outside but the room was nasty.
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Dear Garren, we sincerely apologize for falling short of your expectations during your stay with us. We take feedback seriously and will handle the issues you've mentioned regarding cleanliness, staff and service, as well as property conditions and facilities. Our goal is to provide a positive and comfortable experience for all our guests, and we regret that we did not meet that standard during your visit. Your feedback is invaluable in helping us make necessary improvements, and we appreciate your understanding. If there's anything specific you would like to share or if you have additional details about your experience, please feel free to contact us directly. We hope to have the opportunity to welcome you back and provide a much-improved stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Weifeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Weifeng, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, but the place could use upgrades. The carpet had significant stains
Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Dear Mark, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

6/10 Okay

Kristina

Stayed 1 night in Nov 2023
Response from Customer Care Team on 26 Dec 2023
Dear Kristina, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place and stay
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear Pedro, thank you for taking the time to share your feedback with us. We're pleased to hear that you had a nice and quiet stay. Providing a peaceful environment for our guests is important to us, and we're glad you had a positive experience. If you have any further comments or if there's anything specific you enjoyed during your stay, feel free to let us know. We appreciate your review and hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, conveniently located for our visit. Great for our one night stay for the price!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear Rebecca, we're glad to hear that you found our hotel nice and conveniently located for your visit. It's great to know that it served well for your one-night stay, especially considering the price. If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your future visits even more enjoyable, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay. Thank you for choosing to stay with us!Best Regards,Customer Care Team

6/10 Okay

Jose

Business traveller, Travelled with group
Disliked: Property conditions & facilities
I liked the continental breakfast and confortable beds but I did not like the oveall appearance of room 130. The small sofa chair was very dirty and stained ( should not be in room) wall in bathroom was poorly repaired or painted over. Room had a not so pleasant smell when i opened the door.The pictures online do not match the actual rooms.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Jose, thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your valuable insights into your experience in Room 130, and we sincerely apologize for any inconvenience you encountered. We take guest feedback seriously, and we are committed to providing a comfortable and enjoyable stay for all our guests. We regret that the condition of the room did not meet your expectations, and we understand the importance of maintaining a high standard of cleanliness and aesthetics. Our team is currently investigating the issues you raised, including the cleanliness of the sofa chair, the condition of the bathroom wall, and the overall odor in the room. We assure you that necessary actions will be taken to handle and rectify these concerns. We also acknowledge your observation about the disparity between the online pictures and the actual rooms. We are actively working on updating our online visuals to ensure they accurately represent the current state of our rooms. We appreciate your feedback as it helps us identify areas for improvement, and we want to assure you that your comments will be shared with our management team. If you have any further details or if there's anything else you'd like us to handle, please feel free to contact our front desk. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more positive and satisfying experience. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Best Regards,Customer Care Team

4/10 Poor

David

Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear David, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, warm and relaxing. Very close to Stanford University
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Dear Christopher, we're thrilled to hear that you found your room nice, warm, and relaxing during your stay with us. It's fantastic that our proximity to Stanford University suited your needs well. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future!Best Regards,Customer Care Team

6/10 Okay

Floyd

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Place to Sleep
Nothing fancy. Room was a lot cleaner than what I expected after reading the reviews.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 25 Nov 2023
Dear Floyd, we're glad to hear that you found the room cleaner than expected based on reviews. Providing a clean and comfortable stay is our priority, and we're pleased that we could exceed your expectations in that regard. Thank you for choosing to stay with us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Best Regards,Customer Care Team

4/10 Poor

Steve

The room was dirty and in bad repair
Stayed 7 nights in Nov 2023
Response from Customer Care Team on 20 Nov 2023
Dear Steve, we apologize for the inconvenience you experienced during your stay due to the room's cleanliness and poor condition. This doesn't reflect the standard we aim to maintain for our guests. Your feedback is crucial to us, and we assure you that we take it seriously. We will share these issues immediately with our housekeeping and maintenance teams to rectify the cleanliness and repair problems to ensure a more comfortable and enjoyable stay for our future guests. We appreciate your understanding and hope you might consider giving us another chance to provide you with a significantly improved experience during your next visit.Best Regards,Customer Care Team

4/10 Poor

Laura Ward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 14 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Anthony, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Excellent

Swati

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 10 Nov 2023
Dear Swati, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Sandra

Stayed 1 night in Oct 2023
Response from Customer Care Team on 20 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very solid stay
Great breakfast, very comfy beds, good parking, wonderful TV in room, fantastic temperature controls, good shower just need to scrape off the mold in the tub in the corners. Great value.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Charles, thank you for your review and feedback on your recent stay. We're delighted to hear that you enjoyed the breakfast, comfortable beds, parking, and in-room amenities. We apologize for the issue you experienced with mold in the tub, and we'll ensure that our housekeeping team handles this promptly to maintain a high standard of cleanliness in our rooms. We appreciate your comments, and they will help us to continually improve our services. We look forward to hosting you again in the future for an even more enjoyable stay. Thank you for choosing our hotel.Best Regards,Customer Care Team