- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
This property is located in the Gulf highlands condo community. However it is managed by the resort collection which is an external 3rd party that manages a few other properties including majestic resort. The facility is fantastic and is in walking distance of the beach. The reason I am disappointed with my experience is solely due to the horrible check-in service and untrained staff. Because the property is located off site of their other properties, no employee knew where it was and every time there was an issue we had to resolve it at one of their hotel front desks. This isn't a problem per se but it certainly can be an issue if you are locked out of your condo (due to the key card randomly deactivating on you) and need to walk 20 minutes away to their nearest hotel to ask the front desk for a new card, where they will spend the next 20 minutes scratching their heads and calling their supervisors to figure out where your property is. I have two pieces of advice for the realtor collection, train your staff to handle the off-site properties better and update your system to make them easier to find for your guest and employees. Our trip was fun but the times that it took to get simple issues resolved (checking in and getting a new key card) certainly made it less fun.