Mexico City Hotel Guide - Papalote Museo del Nino hotels in Mexico City, Mexico.

"Food, service, rooms, amenities, and staff were first class all the way. I will be back."

"Everything was great! "

"NA"

"Ok"

"This was close to everything perfect spot for a vacation and the staffs were very helpful with ideas"

"Incredible!"

"Rooms were clean but if you stay on the street level rooms be mindful of the noise cars that drive over night and also the staff at 6am talking in hallways which woke us up. I have stayed there before and the 2nd level rooms never had issues with noise/ staff talking and making so much noise at 6am. Other than that its a great place but does need a bit of remodeling as they have older TVs. not that many power outlets near bed."

"At the time of the check in (my check in was at 3 pm), I had been told there is another customer requested for late check out, and they could only give me the room by 5 pm. No refunds, no sorries, in fact initially they only told me my room will be ready at 5 pm. If I asked from a hotel for an early check in they would ask half day charge, in this case, I asked for managers, they given me wrong emails (emails bounced back), and the manager told me that they will do this right, and she never showed up. Then last night of our stay at 5 am and 5.30 am in our one bedroom suite, we had the fire alarm went off - only in our room though. When I called lobby, they said "yeah that happens sometime" again no apologies what so ever. The fact that noone cares about you as a guest at high end hotel with a suite room guest. Tells a lot. Strongly recommend to stay a nearby hotel since, Polanco is the place to stay."

"Perfect location, nice kind polite staff, great breakfast, very clean room with top of the line toiletries, fast reliable WIFI, definitely recommend staying in this hotel. "