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Reviews of ACE Hotel Paris Marne la Vallée

3 out of 5
ACE Hotel Paris Marne la Vallée
3 boulevard des artisans, Bailly-Romainvilliers

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 431 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Rafal

Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only con- tea and coffee making facilities in the evenings as no kettle in room
Stayed 4 nights in Sep 2023

6/10 Okay

Nisha

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel..not much around if you do not have a car.. coffee machine broken so no hot drinks available after breakfast...rooms are big but bathroom need major renovations..rooms are cleaned daily but does not include vaccum. Breakfast was good..has all the basics. Overall its great for a few nights stay for disneyland with children.
Stayed 4 nights in Aug 2023

10/10 Excellent

tahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2023

4/10 Poor

nina

Travelled with group
Disliked: Cleanliness, amenities
Property works for families visiting disney. The shower did not drain, we waded in ankle deep water our entire shower and it wasn’t plesaworking at 1am, staff doesn’t know why or how to fix it. Weird gate in front of the parking lot which is inconvenient when coming home after the fireworks at disney
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to visit Disneyland Paris. We took the number 34 bus which stops just round the corner. The rooms were a good size and very clean. The breakfast was outstanding. A great selection. The staff were very friendly and helpful. We would definitely stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and tidy. Basic but up-together. The continental breakfast was fine. All as described. Staff were friendly.
Stayed 4 nights in Jun 2023

10/10 Excellent

Julie-ann

Stayed 3 nights in May 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Stela

Travelled with family and small children
Disliked: Cleanliness
We arrived very late ,so we went to the bed straight away. Next morning when we wake up i was shocked when my daughter come to me with someone eaten apple which she found under the bed,when i check there was also fries,and some other rubbish. I went to reception and kindly ask twice someone to service our room.After spending all day outside we went back to the hotel where the rubbish was still under the bed,i contact reception and i was told that at the moment there is no one from housekeeping, i assume that maybe they expects me to clean it.Poor amenities,only breakfast was ok.We ask to pay for late chack out as our flight was very late, reception denied straight away. If you are looking for a clean and nice room or you stay with you child this is definitely not the place to stay.Realy disappointed ,i can't rate the hotel even as a 2 star.Next time we will definitely look for different place to stay.
Stayed 3 nights in Apr 2023

8/10 Good

Dean

Stayed 2 nights in Apr 2023

2/10 Terrible

lee

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was poor, lady bugs all around the room. Spent the first half an hour cleaning the room ourselves. Beds are rock hard, room is hot with no air circulation. Breakfast was non existent, most of the machines were broken and the two that worked were difficult to get hot water from. Ended up leaving the breakfast and went elsewhere.

6/10 Okay

Nimesh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property overall clean and easy to access. Disappointing that no basic facilities such as water, kettle and drink in room.
Stayed 3 nights in Feb 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022

10/10 Excellent

Florentina

Stayed 1 night in Aug 2022

10/10 Excellent

MJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but nice
Nice clean hotel. Friendly and helpful staff - rooms are basic - wish it had a coffee machine.
Stayed 5 nights in Aug 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, modern and clean, with friendly staff. Very convenient for Disney.
Stayed 1 night in Aug 2022

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Shaho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Yasir

Stayed 2 nights in Jul 2022

8/10 Good

Priyang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Hotel is clean and handy for visit to Disneyland. Rooms are basic and nothing special but breakfast is very good. You can catch a bus to Disneyland which takes around 20 mins and costs 2 euro per person.
Stayed 3 nights in May 2022

8/10 Good

Raphael

Stayed 1 night in May 2022

8/10 Good

Tendayi

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Sink was clogged, hair near sink, hairs in shower tray, small stain on towel, no flannel/mini towel.
Stayed 2 nights in Apr 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly property that is conveniently located close to Disneyland Paris
Stayed 3 nights in Apr 2022

8/10 Good

Philip

Travelled with family
Liked: Staff & service, property conditions & facilities
Decent stay
Very comfortable stay with a decent breakfast. Friendly staff who were very helpful. Only criticism is the pillows aren’t the best.
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The water didn't drain well in the bathroom. There is only one half of toilet paper left for a family of five and it was not enough. However, staff was very friendly and helpful at the reception and breakfast room. We will come back again when we visit Disneyland Paris.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with group
The hotel staff very kind,easy to go to disney paris good breakfast included for the price
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Basic hotel due to COVID restrictions. Nothing in room, staff happy to help supply boiled water when required. 5 mins or so to Disney very convenient. Good car park. Nice breakfast. Comfortable beds. Pleasant stay.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
Was ok but not that great
Breakfast was not great. Bed was not as good as advertised but the staffs were very good.
Stayed 2 nights in Feb 2020

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Base for Disneyland Paris
We love staying at the ACE Hotel Paris Marne la Vallee when we go to Disneyland Paris. Rooms are big, clean, and comfortable. They also have air conditioning. Great free breakfast. There is no shuttle to the parks, but there is a public bus that picks up right around the corner from the hotel. Perfect if you plan on driving to the parks or using public transportation.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfriendly environment/terrible customer service
It was a very terrible hotel with very bad service, the customer service was poor and they were aggressive. Just because we asked if the other night can be cancelled or if they can give us a better room. The shower was blocked and the water was coming out and smelly. We had to check out and lost 1 day payment,of about £150 which they did not refund.
Stayed 2 nights in Dec 2019

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vincent, the Asst Mgr and his staff were on point in making us comfortable. Will stay there again!!
Stayed 5 nights in Nov 2019

6/10 Okay

Delia

Disappointing stay at Marne La Vallee
There was a blocked sink in the bathroom.Only one towel for the two of us.It was a bit disappointing as the first Ace hotel we stayed in at Le Mans was marvellous.Despite this stay we will use Ace hotels again as they are conveniently situated near the motorway and the price is good.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good, not expensive option near Disneyland and 40 km from Paris.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The staffed was super friendly, they accommodated us as much as they could. A few things I would change is maybe adding a little fridge in the room.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel, clean & large rooms. Breakfast is good & plenty of choice
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
check in was supposed to be at 14h30, they gave us the room at 15h30. no amenities in the room
Stayed 1 night in Oct 2019

8/10 Good

Miraflor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Rohit

Stayed 3 nights in Oct 2019

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could improve breakfast and needs bar and snacks this is not a negative stay was good would recommend
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually Ace hotel
Really close to Disneyland resort Paris, literally minutes away. Really friendly and helpful staff. I was impressed by the included breakfast which whilst not up to the standards of the Vienna House Magic Circus was very similar to B and B hotel on the Disney site. Most impressed by the size of the room and the comfort of the very large bed. Only negative Water pressure is noticeably low in shower.
Stayed 2 nights in Oct 2019