Miami Hotel Guide - Pelican Island National Wildlife Refuge hotels in Miami, United States of America.

"Good location. Staff was knowledgeable and friendly. Was disappointed in no breakfast. It was noisy as room next to housekeeping staff but front desk was willing to switch rooms for me."

"Good hotel"

"Yes"

"Clean rooms extremely friendly staff. Great food Very clean facility "

"room was very nice and clean, service was great"

"The bed was steel frame and it was not covered so I bumped into it twice, room was ok but no microwave. The cloth covering the bed frame was torn. The elevator floor was caved in and not felt safe. Other elevator was non operational. Hotel looks good pictures but reality is different. Free parking was good but no breakfast in the morning."

"Very disappointed with our stay at Waterside Hotel and Suites. What was supposed to be a relaxing anniversary vacation turned into an uncomfortable and unsafe experience. When we returned to our room around 10 PM, there was a person sitting directly outside our door. At first, we assumed she was waiting for someone in the neighboring room, but she ended up staying there all night, sleeping in the chair outside our room covered with a towel. My husband even woke up during the night to check if she had left, and she was still there. No guest should have to worry about safety issues like this while on vacation. The next morning, we found cigarettes and beer cans left outside our door, making the area feel even more neglected and dirty. The overall cleanliness and upkeep of the property were disappointing and did not reflect what we expected from a hotel stay. What made the experience even worse was the customer service. When I called the front desk to report the issue, the representative, Lorena, immediately asked if I had called the police instead of apologizing or showing any concern for our safety. There was no professionalism, empathy, or urgency to resolve the situation. It felt like the responsibility was being placed on us instead of hotel management handling security on their own property. This experience was unacceptable. Poor security, lack of cleanliness, and terrible customer service made this one of the worst hotel stays we have had. I would not recommend stayin"

"Great Vibe"

"Lovely staff who warmly welcomed us. The pool and beach lounge accommodations were very nice and not limited at all. The beach menu was nice but sadly couldnt be ordered at the hotel itself. The breakfast is the only reason why i didnt give a 5 star review, it was quite limited and I didnt enjoy it. Only went 2 days of my stay. Its basically bread and cheese/salami/oats. There was a menu to pay extra for eggs and bacon etc. During my stay house keeping didnt visit my room."