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Maxx Phnom Penh Downtown (By H World)

4.0 star property
Travelers enjoy retail therapy at the doorstep of this central Phnom Penh hotel, where a café provides the perfect spot to plan daily adventures

Choose dates to view prices

Marco Polo Hotel, in the heart of Phnom Penh, offers a convenient base for city exploration. Guests can browse the on-site mall, enjoy coffee at the café, or find a quiet moment with a book from the library. Practical amenities include dry cleaning services and in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 6 and over; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 5 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number No PTM2021036303
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Maxx Phnom Penh Downtown (By H World) pet-friendly?

No, pets are not allowed at this property.

How much is parking at Maxx Phnom Penh Downtown (By H World)?

Self-parking is free at this property.

What time is check-in at Maxx Phnom Penh Downtown (By H World)?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Maxx Phnom Penh Downtown (By H World)?

Checkout is at 11:30 AM.

Does Maxx Phnom Penh Downtown (By H World) provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per vehicle applies.

Where is Maxx Phnom Penh Downtown (By H World) located?

Located in Phnom Penh City Centre, this hotel is within a 15-minute walk of Orussey Market and Independence Monument. Royal Palace and Central Market are also within 1 mi (2 km). Phnom Penh Railway Station is 27 minutes by foot.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

9.8

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 21 out of 29 reviews
Rating 8 - Good. 3 out of 29 reviews
Rating 6 - Okay. 2 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

Reviews

Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times always great staffs are always pleasant to talk to and very tentative.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot!

Very nice hotel, clean, good location, friendly staff.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

SHIN SHIN

Liked: Staff & service

Good experience

Overall clean and pleasant stay, staffs weere friendly and helpful
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs is always very helpful and courteous
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WONDERFUL HOTEL

Wonderful experience. Modern clean. Great breakfast. Love it would definitely stay again
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

Glynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting Hotel don't stay here

Absolute horrible hotel and do not stay here it's unfortunate because the rooms are nice bathrooms are modern and the breakfast room is not bad however almost 90% of the clientele at this hotel is from China and they are allowed to smoke everywhere including your room so the chances of you being assigned a smoking room is very high. Smoking is allowed in the hallways in the lobby, and in the elevator. It's disgusting and cannot be tolerated by most western Travelers
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Shailesh

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Didn’t like: I had booked 3 rooms. Two rooms were in excellent condition. One of the rooms had bad air condition and it wasn’t cooling. They changed the room, the same issue existed and it wasn’t cooling. We complained and the offered another room, but by then it was time to leave in the next morning. I complained to the receptionist and ask her to tell the manager for some refund, but never heard from him. Good: Good facility, dining and laundry facilities. Rooms were clean and nice, except one room with air conditioning issues mentioned above.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very pleasant to deal with. Always have a smile. Love staying here.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This hotel is excellent by Cambodian standards
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 4 star hotel. Very clean and modern. Excellent, helpful staff.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Angeline

Liked: Staff & service, room comfort
Disliked: Cleanliness

Nice hotel..could have been even more impressive

The hotel is brand new with wonderful new technology..which was impressive. We were a little taken with the cockroaches we found in our room after coming back from dinner though..did not expect that from a five star hotel..but the customer service was quick to respond to rectify things by moving us and apologies..was impressed with the recovery.
Stayed 4 nights in Jul 2022
Verified

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel. Room comfortable. I was down graded, working on executive floor. Hotel gsve me free breakfast but breakfast was fair to poor
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very modern. Staffs were very friendly and tentative. The airline missed 2 of our luggage the staff helped us called the airport to get an eta. Laundry facility was great. One day we woke up and didn’t have hot water we called the front desk and not 5 minutes someone knock on the door the check. We went about our ways as we had planned. When we got back in a couple of hours it was already fix. We loved this hotel and we will definitely stay here next time we are in Cambodia. We have already recommend this hotel to our family who have plan to visit.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

MASASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラッキースーパーマーケットがあったので、便利ですが、近くに飲食店やコンビニがないので、少し不便です。
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Wante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好的體驗

服務人員很親切並快速完成，房間也很乾淨，設備很新，電梯有持卡管控比較安全不會有閒雜人等進來，唯一美中不足就是sky吧晚上聲音太大會吵到11樓的睡眠，建議晚上10點以後音量要調小不要影響到樓下層的休息。
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely courteous
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Lily

Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Dai

Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

CHAU YONG

Stayed 2 nights in May 2024
Verified

8/10 Good

Rudyanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Junior

Stayed 2 nights in May 2024
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Shigeru

Stayed 2 nights in Dec 2023