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Very clean. Great spot - view, next to the beach, restaurants etc. The staff were friendly and helpful.
Benson
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 30 Apr 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff friendly and helpful. We hope to welcome you back again soon!
Extra amenities including beach towels, beach chairs, bike rentals, s’more kit, patio with fire pit.
Starr
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 29 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated our extra amenities, including the beach towels, chairs, bike rentals, and s’more kit. Our team works hard to ensure that our guests have everything they need to enjoy their stay to the fullest. We hope you had a fantastic time relaxing by the fire pit on our patio. We look forward to welcoming you back soon for another memorable stay!
Response from Nicole, Assistant General Manager on 28 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Nicole, Assistant General Manager on 2 May 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
Ocean front hotel with friendly accommodating staff. Cute outdoor deck with fireplaces. We purchased a s’more kit from the front desk very convenient. My family and I enjoyed our stay will definitely be back.
ITZE
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 28 Apr 2024
We're delighted to hear that you enjoyed our great location, and the s'mores kit! We hope you had a memorable time, and we look forward to hosting you again in the future.
We loved the boutique hotel feel. It was quiet and clean. Fantastic service. We will absolutely be back.
Katie
Stayed 3 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 26 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you loved the boutique hotel ambiance, appreciated the tranquility and cleanliness, and enjoyed our fantastic service. We can't wait to welcome you back for another fantastic stay!
Response from Brigette, Guest Services Supervisor on 24 Apr 2024
Hello Jeremi,We truly appreciate you taking the time to share your feedback through our survey. Your insights are invaluable to us. We look forward to the opportunity to welcome you back again in the near future!
Property was decent and nice. Everything seemed to be clean. Walls are pretty thin so you can hear everyone around you. Patio didn’t have much privacy. Parking wasn’t free with stay.
Melisa
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be decent and well-maintained, with clean facilities. We appreciate your note about the thin walls and lack of privacy on the patio; we'll certainly take this into consideration for future improvements. Regarding parking, we understand your concern and will explore options to enhance our guest experience. We hope to welcome you back for an even better stay in the future.
8/10 Good
unique
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Staff was very Friendly. Would absolutely stay again
unique
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for taking the time to share your feedback and your kind words! We're thrilled to hear that you found our staff to be friendly and accommodating. It would be our pleasure to welcome you back for another stay in the future.
This is the second time I have stayed at this property. It's a lovely spot and the outdoor porches with firepits are wonderful. My only complaint would be having to pay for parking. They have their own lot and it would be nice if it was just free to park there--one car per room.
Elizabeth
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 29 Apr 2024
We're thrilled to hear that you enjoyed your stay at Sandcastle Hotel and that you appreciated the nice deck with fire pits. We look forward to welcoming you back on your next visit!
10/10 Excellent
Debbie
17 Apr 2024
Liked: Cleanliness, staff & service
Excellent location, cute beach hotel, very friendly staff.
Charge for late check out and some recreation equipment as well as parking.
Debbie
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 18 Apr 2024
Thank you for sharing your feedback. We're glad you enjoyed our location and the charm of our beach hotel! Looking forward to welcoming you back soon!
Response from Nicole, Assistant General Manager on 17 Apr 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!
Beautiful place to stay and very friendly hotel staff.
Bobbie
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 17 Apr 2024
We are absolutely delighted to receive your feedback and learn that you had a wonderful stay with us! Making our guests happy is our top priority, and knowing that we succeeded in doing so brings us immense joy. Your kind words encourage us to continue striving for excellence in hospitality.
It was hard to get a hold of staff. Eating area was very lacking. Strange odor coming from the kitchen hood vent to the second floor. Cleaning staff very loud in the hallways. Woke us up very early both days of our vacation. Very disappointed!
Baltazar
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant stay for all our guests. We're taking immediate action to improve our communication with guests, enhance our dining facilities, investigate the kitchen odor, and ensure our cleaning staff operate with consideration for our guests' rest. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to share, please don't hesitate to reach out to us directly.
Everything is fine just, my opinion add more heating areas for couple or family of 4 members
Alfredo
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
Thank you for your feedback and for choosing our establishment for your stay! We're delighted to hear that overall, your experience was positive. Your suggestion regarding adding more heating areas for couples or families of four members is greatly appreciated. We understand the importance of ensuring everyone's comfort during their stay, especially during colder seasons. We'll definitely take your suggestion into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back again soon and provide an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
Response from Brigette, Guest Services Supervisor on 11 Apr 2024
Thank you so much for leaving us a wonderful review! We are glad to hear you enjoyed our location. We hope to welcome you back in the future with another fantastic stay.
Response from Brigette, Guest Services Supervisor on 9 Apr 2024
Hello Tracy! Thanks so much for taking the time to leave us some feedback. We are glad to hear you had a good time with us here at Sanddcastle Hotel on the Beach. We hope to welcome you back soon.
Our room is right by the staff area, so in the morning, the workers were loud and it was not a place for sleeping in. Otherwise, it was great!
Erica
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 6 Apr 2024
We apologize for the inconvenience caused by the loud staff in the mornings. We'll address this issue to ensure a more peaceful stay for our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!
6/10 Okay
Laura
Travelled with family
2 Apr 2024
Disliked: Property conditions & facilities
The beds were not comfortable at all
Laura
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
We're sorry to hear that you found the beds uncomfortable. Your comfort is important to us, and we appreciate your feedback. We'll take your comments into consideration as we strive to improve our accommodations.
For the cost I expected a nicer room. The hotel is older and not what I consider to be worth the money it cost. Your paying for location and next time I will pay a little more to stay at the newer updated hotel next door which is closer to the attractions.
Robert
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. We hope you'll consider giving us another chance in the future.
Response from Brigette, Guest Services Supervisor on 1 Apr 2024
Thank you for your feedback. We apologize for the inconvenience caused by our one-hour closure between 11-12pm at the Bistro. We'll consider your comment as we review our closure times. We regret that our restaurant wasn't available for lunch during your visit. Your feedback helps us improve. We hope to welcome you back for a better experience.
Nice hotel with great staff. Easy walk to the pier. We will definitely be back.
Anthony
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 31 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be great. We're glad to hear that you liked our location and how close we are to the pier. Thank you so much for leaving some feedback and we look forward to welcoming you back on your next visit!
6/10 Okay
Lone
Travelled with family
31 Mar 2024
Very noise property
Lone
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 31 Mar 2024
Thank you for your feedback. We apologize for any inconvenience caused by noise disturbances during your stay. Your comfort is important to us, and we are currently exploring ideas to address this issue. We appreciate your understanding and hope to welcome you back for a quieter experience in the future.
Loved this hotel and definitely coming back again!
Sage
Stayed 2 nights in Feb 2024
Response from Nicole, Assistant General Manager on 28 Mar 2024
Thank you for the wonderful review! We are so pleased to hear you enjoyed our property and all we have to offer. We aim to please! Looking forward to hosting you again soon!
The location and area around the hotel is perfect right in front of the beach. The only reason I would not give it a 5 star is because I reserved ocean view for one of the rooms under my booking and they no longer had it available to us at check in so I didn’t get what I paid for.
Martin
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 27 Mar 2024
Thank you for sharing your feedback. We're glad to hear you enjoyed our prime beachfront location. We're sorry for any confusion regarding your room reservation. Please reach out to us directly so we can discuss this matter in detail.
Response from Brigette, Guest Services Supervisor on 26 Mar 2024
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and that you enjoyed a clean environment during your stay. We appreciate your kind words and hope to welcome you back soon.
The ocean front and view were excellent. Pier was a walking distance no need to use a car. Will go back
Jose
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 26 Mar 2024
We're thrilled to hear that you enjoyed the excellent oceanfront view and convenient proximity to the pier during your stay! Thank you for your kind words, and we can't wait to welcome you back for another wonderful experience.
Response from Brigette, Guest Services Supervisor on 23 Mar 2024
We are so glad to hear you had a great time! Thank you for taking the time to leave a review. We appreciate you, and hope to see you soon! - Guest Services
10/10 Excellent
bong sei
19 Mar 2024
bong sei
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 8 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
Great place , especially the upgraded room pier side king with a view of the beach and nice lounge
Ruben B
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay, particularly the upgraded room with its stunning view of the beach and the comfortable lounge area. We strive to provide our guests with exceptional experiences, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another memorable stay in the future!
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Hello Evelyn,We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!
Response from Brigette, Guest Services Supervisor on 12 Mar 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!
Response from Nicole, Assistant General Manager on 10 Mar 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!
10/10 Excellent
Cari, Simi Valley
Travelled with group
8 Mar 2024
Perfect location. Minimal upgrade charge was definitely worth the view
Cari
Stayed 3 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 8 Mar 2024
Hi Cari,Thank you for your 5/5 rating! We're thrilled you enjoyed our perfect location and found the minimal upgrade charge worthwhile for the view. We appreciate your kind words and hope to welcome you back soon!
6/10 Okay
clara v
Travelled with partner
7 Mar 2024
Liked: Cleanliness
Disliked: Amenities
The room that I paid extra for to have an ocean view was far from internet description to which the front desk attendatnt said "that a common complaint". Furniture was dated and worn , two lapms did not work, room smelled dingy. Very disappointed
clara v
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 7 Mar 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancies in your room experience, and we're truly sorry for any inconvenience caused. Your feedback about the room description, lighting issues, and the condition of the room is invaluable, and we assure you that we are actively addressing these issues to enhance the overall guest experience.
6/10 Okay
Allen
6 Mar 2024
Liked: Property conditions & facilities
Mostly meh. They charge $25 for parking which is excessive and unnecessary. The pictures make it look far cozier than it actually is. The staff is friendly. The beds are super comfortable. The rooms are small and the fireplace was broken.
Allen
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 6 Mar 2024
Hello Allen,Thank you so much for taking the time to share your valuable thoughts with us. Your feedback on the parking fee has been duly noted, and we are committed to reviewing our pricing structure to ensure it aligns seamlessly with our guests' expectations.We are thrilled to learn that you experienced friendly interactions with our staff and found the beds exceptionally comfortable. Your insights regarding the room size and the issue with the fireplace on the third floor are crucial, and we are actively working on addressing these aspects to elevate the quality of our accommodations for your future visits.Your perspective is invaluable to us, and we would be delighted if you could share more about your experience. Feel free to reach out to us at (805) 773-2422 extension 0, or contact me directly. We truly look forward to the opportunity of welcoming you back for an even more enhanced and enjoyable stay.
It was beautiful but the only thing I would say is the food was overpriced for small potions and the waffles were crunchy, potato’s taste like freezer burn and the skillet that we got was the size of a cookie. Other then that we had a great time when ever we called they brought what ever needed right up.
Teresa
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 3 Mar 2024
I'm glad to hear that you had a great time overall and that our team was responsive to your needs. I apologize for any disappointment with the food, particularly the portion sizes and the texture of the waffles. Your feedback is valuable to us, and we take it seriously. We'll certainly review and address these concerns with our kitchen team to ensure a better dining experience for our guests in the future.
Response from Nicole, Assistant General Manager on 1 Mar 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!
10/10 Excellent
steve
28 Feb 2024
steve
Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!
10/10 Excellent
Jodi
25 Feb 2024
Jodi
Stayed 2 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!
Response from Brigette, Guest Services Supervisor on 26 Feb 2024
Hello Mary, We are so glad to hear you loved our Oceanfront room. Thank you so much for providing feedback and we cannot wait to host you again. See you next time!