Tulum Hotel Guide - Playa Akun hotels in Tulum, Mexico.

"Great spot! The staff consistently go above and beyond to make you feel right at home. Ricardo, in particular, takes exceptional care of guests and ensures all your needs are met with professionalism and warmth. Always a pleasure staying here!"

"The best and most beautiful hotel in Tulum. The staff is amazing!!! "

"Fantastic stay!"

" everything was great from the food to the rooms, property & beach and location i wouldn’t change a thing"

"We loved the property. A group of 8 adults were extremely comfortable and nice private sleeping space with own baths. Lovely hosts on site that also provide 7 incredible meals, the best food on whole trip to Tulum. Using the owners sources for rides was extremely helpful and convenient. A perfect property to unwind. We unfortunately visited during a horrible sargassum event but the sand was still enjoyable and raked for us to enjoy although the water would have been great there are cenotes close enough to enjoy. "

"All good. Everything is as advertised. "

"Raccoons had access to your room from the rooftop since it was made out of tree palms leaves, no one cleaned room from previous stay as the sheets were dirty and dead bugs were within the linen. No refreshing of towels while staying there for 5 days. At night the raccoons were on the rooftop and broke a whole in the palm leaves. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."

"Very disappointing stay I stayed at Casa Gitano after booking through Expedia. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken measures for before guests arrived. The experience was extremely disappointing."