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Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Exterior
On the beach, white sand
On the beach, white sand
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Pet-friendly
  • All-inclusive
  • Laundry
Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationMamitas Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

About this area

Playa del Carmen

Located on the beach, Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen with good shopping. The area's natural beauty can be seen at Mamitas Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Travelling with kids? Consider Xaman Ha Aviary and Cenote Chaak Tun. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 7 min walk
  • Pier Navega - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • That's Amore - 2 min walk
  • Sushiclub - 2 min walk
  • El Mediterraneo Restaurant - 2 min walk
  • Micaelas - 2 min walk
  • Romagna Mia - 3 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Upscale aparthotel on the beach, with 4 outdoor swimming pools

Property Location
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Mamitas Beach Club and Quinta Avenida. This 5-star hotel is 1.3 mi (2.1 km) from Playa del Carmen Maritime Terminal and 7 mi (11.3 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 314 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy international cuisine at The Grill at 1 26, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Beach

  • On the beach

Pool/Spa

  • 4 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 8 treatment rooms
  • Body scrubs
  • Facials
  • Aromatherapy
  • Hydrotherapy
  • Body treatments
  • Manicures and pedicures
  • Reflexology
  • Body wraps

Internet

  • Free WiFi

Parking and transport

  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM
  • Airport shuttle on request

Family friendly

  • Free cot/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kids' club (surcharge)

Restaurants on site

  • Sushi 'n' Raw Bar
  • La Cocina

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily: USD 36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Shower
  • Rainfall shower head
  • Dressing gowns
  • Hairdryer
  • Slippers
  • Free toiletries

Entertainment

  • 47-inch flat-screen TV with cable/satellite service
  • Games room
  • iPod docking station
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100 per pet per stay
  • 1 per room (up to 49 lb per pet)
  • Welcoming cats and dogs only
  • Food and water bowls, an off-lead area and pet-sitting services are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers (reception)

Location highlights

  • Near the sea
  • In the city centre
  • In the entertainment district

Things to do

  • 24-hour fitness centre
  • Free bike hire on site
  • Pilates classes on site
  • Yoga classes on site
  • Aerobics classes on site
  • Hiking/biking trails nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Boat tours nearby
  • Sailing nearby
  • Waterskiing nearby
  • Theme parks nearby
  • Zip-lining nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 314 rooms
  • 5 floors
  • Built in 2014
  • Connecting/adjoining rooms avaliable

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Downtown Playa del Carmen
Downtown Playa del Carmen
Apart-hotel
Apart-hotel
5 star
5 star
Business-friendly
Business-friendly
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 49 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls, an off-lead area and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: USD 36 per person (approximately)
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
Guests must contact this property in advance to reserve cots/infant beds
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at ?

As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at on 5 Feb 2023 start from €408.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Playa Del Carmen Resort pet-friendly?

Yes, this property allows cats and dogs (limit 1 per room) with a maximum weight of up to 49 lb per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Grand Hyatt Playa Del Carmen Resort?

Valet parking is available for USD 20 per day.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in is from 3:00 PM - 6:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Playa Del Carmen Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Hyatt Playa Del Carmen Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-6:00 PM on request. A fee of USD 153 per vehicle applies.

Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?

Some rate plans available at this property are all-inclusive.

Grand Hyatt Playa Del Carmen Resort Reviews

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 724 out of 1118 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 215 out of 1118 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 90 out of 1118 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 47 out of 1118 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 42 out of 1118 reviews" "
" "2 - Terrible 4%

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property with Amazing views. Communication was not the best as we were unable to receive room service for a few days due to communication between the front desk and house keeping. Food is good but pricey.
Stayed 6 nights in Jan 2023

6/10 Okay

McKenzie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mattress was old and had a huge dip in it. Was pretty clean overall.
Stayed 4 nights in Jan 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful oceanfront property with relaxing atmosphere! Christian at the main bar does a fantastic job. Great pool and restaurant choices and you can easily walk to off property restaurants in town also. We can’t wait to come back!
Stayed 5 nights in Jan 2023

8/10 Good

Talia

Travelled with family and small children
Liked: Property conditions & facilities
The property was very nice and clean. It was a little old but we’ll maintained. The shower in our room made a puddle in the hallway everytime we showered and the pools were freaking! So cold we couldn’t even go in
Stayed 7 nights in Jan 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities
This was our 2nd time to stay at this property, the first was 5 years prior. The property presently needs a little updating and refreshing as far as the rooms go. The bedding and towels are a bit worn down. No robes or slippers or any extras in the room. The service was "ok". The actual property itself is stunning outside. The location is a 10 for walking right out to shopping and eating. Loved the fun cycle class that took place daily.

2/10 Terrible

Shlomo

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
cockroach all over the room

10/10 Excellent

Norma

Travelled with family and small children