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Hotel Hacienda Del Caribe

3.0 star property
Central hotel connected to a shopping centre in Playa del Carmen with an outdoor pool

Choose dates to view prices

Hotel Hacienda Del Caribe offers a peaceful retreat in Playa del Carmen with a poolside bar, garden, and sunny terrace. Borrow bikes to explore nearby Quinta Avenida. Known for helpful staff and prime location, it puts visitors right where they want to be.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Garden View

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Standard with Garden View

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 4

View all photos for Double Queen

Double Queen

Double Queen

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • 43 sq m
  • Sleeps 4

View all photos for Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Superior

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 2

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About the area

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Playacar Beach - 5 min walk - 0.5 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Carboncitos - ‬2 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant.
Other perks include:
  • An outdoor pool
  • Airport pick-up service (surcharge), express check-out and a front desk safe
  • Luggage storage, tour/ticket information and a 24-hour front desk
  • Smoke-free property and concierge services
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at Hotel Hacienda Del Caribe include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Hotel Hacienda Del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Del Caribe?

This property doesn't offer parking.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda Del Caribe provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 80 per room applies.

Where is Hotel Hacienda Del Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 5 minutes.

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Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 947 reviews
Rating 8 - Good. 339 out of 947 reviews
Rating 6 - Okay. 118 out of 947 reviews
Rating 4 - Poor. 66 out of 947 reviews
Rating 2 - Terrible. 53 out of 947 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 3 nights in Apr 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Stayed 1 night in Aug 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!
Stayed 1 night in Jan 2025

6/10 Okay

Maria Del Rosario

It was okay
Stayed 3 nights in Jun 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close to the beach, transportation and food everywhere. The hotel was very clean and traditional.
Stayed 1 night in Dec 2024

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Amenities
They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot
Stayed 9 nights in Jun 2025

10/10 Excellent

Timothy Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a pool in a courtyard, right by room, by the beach, and ADO TERMINAL.

10/10 Excellent

Jesus Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

8/10 Good

Jose antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xx
Stayed 1 night in Apr 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for early ADO travel
Stayed 1 night in Jun 2024

10/10 Excellent

Rebekah

Liked: Staff & service, amenities, property conditions & facilities
Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.
Stayed 2 nights in Nov 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I need an early morning ride from ADO. it's super convenient, clean, and not overpriced
Stayed 1 night in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10.
Stayed 1 night in Jul 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Adequate.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Edolina

Liked: Cleanliness, staff & service, amenities
Room was alittle hot
Stayed 2 nights in Aug 2024

8/10 Good

Steven

Disliked: Property conditions & facilities
To us, this hotel was a genuine Mexican experience. The facility had faded glory. Room was very good with good beds. The hot water was not working on and off. Weird to have a coffee maker but no coffee to make, even when inquired for. Pool is small and in the middle of all the lobby activity. Hotel is right in the Avenida 5 shopping market area but was still quiet.
Stayed 2 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort

One night

The hotel was okay for my one night stay. Having to carry my 2- 50 pound suitcases up 3 floors was not so good. There was no one to help. The staff is very friendly. The one strange thing was that you are not allowed to drink your beer in the lobby or lower level but you can drink it on the street. All in all it was good.
Stayed 1 night in Feb 2025

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Property conditions & facilities
M
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean older hotel well kept quiet

Older couple needed ground float ck in told none available but then he looked again and gave us a ground floor no elevator here . Place as very clean for as old as it is . Nice Mexican decor. No complaints stated one nite .
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here it is so central to everything. Fifth Avenue and central where all the entertainment is and you're a very short walk to the beach. Also a very short walk away from some delicious very cheap food, where the locals eat. Franco was absolutely amazing. Helping me to catch a collectivo for the first time even writing down instructions for the driver to let him know that I wanted to go to Cenote Azul. Excellent service. Very quiet at night but very close to absolutely everything that you need. Highly recommended.
Stayed 2 nights in Jun 2024

6/10 Okay

John

Disliked: Amenities
They are well located but have no parking and have not made arrangements for any nearby parking lots. Any parking nearby is always full so there are no nearby alternatives.
Stayed 1 night in Mar 2024

8/10 Good

Edgar Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024