Iberostar Waves Quetzal - All Inclusive

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Luxury
VIP Access
4.5 star property
8.6

Excellent

Property highlights

Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Quetzal - All Inclusive provides a free breakfast buffet, 3 poolside bars and a beach bar. Treat yourself to a body treatment, a sports massage or a manicure/pedicure at Spa Sensations, the on-site spa. At the 8 on-site restaurants, enjoy lunch, dinner and Japanese cuisine. Yoga classes are offered at the gym; other things to do include snorkelling, kayaking and windsurfing. Free in-room WiFi is available to all guests, along with shopping on-site and a garden.

Popular amenities

  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 212 sq m
  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 212 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (Swim Up)

A hotel room with a bed, two armchairs, a small table, and a view of the beach and ocean.

Junior Suite, Oceanfront (Swim Up)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Swim Up)

A hotel room with a bed, two armchairs, a small table, and a view of the beach and ocean.

Junior Suite, Oceanfront (Swim Up)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the area

Located in Playacar, a neighbourhood in Playa del Carmen, Iberostar Waves Quetzal - All Inclusive is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Playa del Carmen, QROO

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    8 min walk - 0.7 km
  • Piste Cyclable sur Paseo Xaman-Ha
    5 min walk - 0.4 km
  • Playacar Golf Club
    16 min walk - 1.4 km
  • Mayan Ruins of Playacar
    4 min drive - 1.8 km
  • Xaman Ha Aviary
    6 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    56 min drive

Restaurants

  • Viva Wyndham Maya
    10 min walk
  • rosa roja
    5 min walk
  • Turquesa
    11 min walk
  • Cupcake Cafe
    6 min walk
  • Restaurante Miramare
    13 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

  • Property highlights
  • Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Quetzal - All Inclusive provides a free breakfast buffet, 3 poolside bars and a beach bar. Treat yourself to a body treatment, a sports massage or a manicure/pedicure at Spa Sensations, the on-site spa. At the 8 on-site restaurants, enjoy lunch, dinner and Japanese cuisine. Yoga classes are offered at the gym; other things to do include snorkelling, kayaking and windsurfing. Free in-room WiFi is available to all guests, along with shopping on-site and a garden.
  • Additional perks include:
    • 4 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking and valet parking
    • Tennis courts, babysitting (surcharge) and multilingual staff
    • Tennis lessons on-site, a water dispenser and tour/ticket information
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 350 rooms offer comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
  • Extra amenities include:
    • Childcare services and free infant beds
    • Recycling and composting
    • Bathrooms with showers and baths or showers
    • Flat-screen TVs with satellite channels
    • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Snorkelling
    • Windsurfing

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

  • Aerobics

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Iberostar Waves Quetzal - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Iberostar Waves Quetzal - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Quetzal - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Quetzal - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Quetzal - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 553 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, I enjoyed the pool
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
staff was very nice and helpful there food was also very good
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful rooms near the beach.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Stayed 10 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was amazing, staff super accomodating and the beach was absolutely gorgeous, very well maintained
Stayed 4 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Gray staff great restaurants
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is absolutely perfect, staff are amazing, property and rooms were very clean, more food choices than you can imagine.
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Room was good the food was good staff was very good. Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amenities, the junglelike atmosphere with wildlife, the food and drink, and the amazing, friendly, helpful staff.
Stayed 6 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very beautiful and great amenities.
Stayed 6 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The property was great. The was where we spent most of our time, but the beach was great too. Just a little rough for us old folks. Only complaint is more outlets in the rooms. The staff was fabulous. I understand it will be going through a remodel this spring. I hope they are able to retain the staff because they were the best.
Stayed 14 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent service. Thank you Iberostar!
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were beautiful staff very nice
Stayed 7 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Iberostar Quetzal and had a great time. The chef and staff at La Hacienda smoke house (Jose, Rafael and Juan) were amazing and helped us (especially our kids) feel very special.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.
Stayed 4 nights in Jun 2024