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The Fives Downtown Hotel & Residences - All Inclusive

Photo gallery for The Fives Downtown Hotel & Residences - All Inclusive

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of The Fives Downtown Hotel & Residences - All Inclusive

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The Fives Downtown Hotel & Residences - All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • All-inclusive
  • Air conditioning
Map
Av 10 entre Calle 2 y 4, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)7 min walk
  • Popular LocationMamitas Beach14 min walk

Room options

About this area

Playa del Carmen

The Fives Downtown Hotel & Residences - All Inclusive is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in a shopping district and near the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • 3D Museum of Wonders - 4 min walk
  • Playa del Carmen Maritime Terminal - 6 min walk
  • Mamitas Beach - 14 min walk

Restaurants

  • Casa del Agua - 2 min walk
  • Los Portales - 3 min walk
  • Falafel Nessya - 3 min walk
  • MI Kfe - 3 min walk
  • La Brocherie - 3 min walk

About this property

The Fives Downtown Hotel & Residences - All Inclusive

5-star luxury property located in Downtown Playa del Carmen
Close to Playa del Carmen Main Beach, The Fives Downtown Hotel & Residences - All Inclusive provides free full breakfast, a return airport shuttle and 2 poolside bars. Take some time to relax at the on-site spa. Enjoy Italian cuisine and brunch at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Self-parking (surcharge), concierge services and multilingual staff
  • A lift, a front desk safe and tour/ticket information
  • Smoke-free property, a 24-hour front desk and a computer station
  • Guest reviews say good things about the location
Room features
All 90 individually furnished rooms include comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 50-inch Smart TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 330 per night)
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Mercatto
  • Puro Beach
  • El Tigre

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 350, per accommodation, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lb per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 2160.00 per person (roundtrip)
  • Self-parking fee: MXN 330 per night
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Facilities fee: MXN 360 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fives Downtown Hotel Playa del Carmen
Fives Downtown Hotel
Fives Downtown Playa del Carmen
Fives Downtown
The Fives Downtown Hotel Residences

Frequently asked questions

Does The Fives Downtown Hotel & Residences - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at on 12 Feb 2023 start from €284.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Downtown Hotel & Residences - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 22 lb per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 350 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Fives Downtown Hotel & Residences - All Inclusive?

Self-parking is available for MXN 330 per night. Limited spots are available.

What time is check-in at The Fives Downtown Hotel & Residences - All Inclusive?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Downtown Hotel & Residences - All Inclusive?

Checkout is at noon. Late check-out is available for a fee.

Does The Fives Downtown Hotel & Residences - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2160.00 per person applies.

Are there all-inclusive benefits at The Fives Downtown Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive.

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 83 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 13 out of 83 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 7 out of 83 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 3 out of 83 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 7 out of 83 reviews" "
" "2 - Terrible 8%

8.8/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Good

diane, sun city

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation stated that I would get free shuttle to/from the airport and 11,100 pesos in credit. I had to waste my time so I could get the free shuttle because the resort wanted to charge me $80 each way, then I was told I could get it for free one way and I could get the other for free if I attended one of their presentations. Neither of those options were shown as options nor was my free shuttle contingent to a presentation. The 11,100 pesos were not given to me either because, again, it was only offered if I attended the presentation AND the monies weren’t available for me to spend as I wish. They were coupon vouchers towards alcohol or for use at the spa/salon and it was $50 off but the spa was $300 . We got the all inclusive but were also limited on what we could order off the menu and not all the restaurants were part of the all inclusive. When I called weeks prior to our arrival, the lady I spoke to told me that I would be able to order room service at any time and again, RS ended at 10:30-11 pm. I passed this information along to my family members who arrived later at night and the front desk was rude, they told my cousin to go around the corner and get food from the street vendors or at another location. I have no complaints about the servers or the cleaning staff, they were all great, very nice, and accommodating. The people at the front desk were rude and need to be better trained in customer service.

8/10 Good

Ngozi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bed was damp
Stayed 3 nights in Nov 2022

2/10 Terrible

Sharonn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude not trying to accommodate needs.
Stayed 5 nights in Oct 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2022

10/10 Excellent

Meaghan

Stayed 7 nights in Jul 2022

10/10 Excellent

Nuriddin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort
Stayed 5 nights in Aug 2022

10/10 Excellent

Jessica m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very nice the rooftop pool is gorgeous but wear shoes it’s time to replace that wood floor the food was great and the staff were lovely
Stayed 4 nights in Jul 2022

10/10 Excellent

LATOYA, PHILADELPHIA

Stayed 2 nights in Jul 2022

2/10 Terrible

LYNN

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. I been to Cancun around 10 times & this hotel is terrible. I always read the reviews before i booked the hotel & base on the excellent reviews on the website so i booked this hotel for my family i am very very disappointed. Lot of good or even better hotel rate not even a 4 star hotel but way much better than this hotel.
Stayed 3 nights in Jul 2022

8/10 Good

ASHISH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was amazing, the only one thing negative about the hotel stay was that the room AC didn’t cool enough. I mean it was almost 90F outside and we left the room AC on for the room to cool down but when we returned the room still wasn’t cold enough. We tried to set the AC to 20C but it won’t go below 27C-26.5C which honestly isn’t cold enough which led to not a prorper sleep and it being too hot to sleep. Other than that everything else was perfect
Stayed 3 nights in Jun 2022